Digital Operations Assistant

ABOUT US

At Clueo Clinical, we empower underserved communities and support change-makers in clinical research. Awarded "Most Innovative Clinical Research Training Enterprise in Australia" in 2024 by Global Health Pharma Magazine, we strive to create a diverse, highly skilled workforce to accelerate progress in clinical trials and medical breakthroughs. Our Industry-Bridging Programs (IBPs) provide professionals with practical, real-world experience, ensuring readiness to make an immediate impact. With services ranging from turnkey training solutions for various clinical roles to custom training solutions for specific therapeutic areas or trial phases, Clueo Clinical is committed to solving skills shortages, saving time and money, and boosting efficiency and quality in healthcare.

ROLE DESCRIPTION

This is a part-time fully remote role for a Digital Operations Assistant. The Digital Operations Assistant will be responsible for supporting daily operational tasks, analyzing data, and ensuring smooth digital operations management. The role also involves providing exceptional customer service and effective communication with stakeholders to facilitate seamless operations and address any issues that arise.

You’ll manage website updates, CRM automations, and newsletter automation ensuring our online platforms look great, function properly, and deliver seamless experiences for our students, clients, and partners.

If you enjoy mixing creativity with tech, love solving problems, and take pride in getting the details right, this role is perfect for you.

KEY RESPONSIBILITIESCRM & Automations

• Update CRM pipelines and funnels for new marketing campaigns or training cohorts.

• Set up and manage automations (email sequences, form triggers, etc.) using Brevo (SendingBlue) or similar tools.

• Monitor existing automations to ensure everything runs smoothly (no errors or missed triggers).

• Support hot lead automations and database updates as directed.

Email & Newsletter Support

• Create and schedule newsletters following management direction and brand guidelines.

• Manage and monitor support inboxes, escalating requests or technical issues when needed.

• Ensure newsletters are well-formatted, responsive, and consistent with brand tone.

Website & SEO

• Update and maintain WordPress pages, blog posts, and landing pages.

• Optimize site content using Yoast SEO and Ubersuggest tools.

• Manage basic plugins, CSS, PHP, or JavaScript snippets to improve site functionality.

• Ensure all website updates are mobile-friendly and SEO-ready.

Technical Support

• Check and update PHP versions and general server configurations when required.

• Set up and manage company email accounts and signatures.

• Prepare, trim, or edit basic audio files for podcast or content uploads.

QUALIFICATIONS

• Experience with WordPress, including page builders (Elementor, Gutenberg, or similar).

• Working knowledge of HTML, CSS, PHP, and basic JavaScript.

• Experience with CRM and email automation tools (Brevo, SendingBlue, Mailchimp, HubSpot, or similar).

• Basic understanding of SEO tools (Yoast, Ubersuggest, or similar).

• Ability to troubleshoot technical issues and suggest improvements.

• Strong attention to detail and documentation habits.

• Customer Service expertise

• Excellent English communication skills (written and spoken).

How to Apply

If this sounds like you, we’d love to meet you!

Please click HERE to apply: https://www.clueoclinical.com/job-vacancies/

IMPORTANT: We will only accept applications submitted through Our Job Vacancies portal. https://www.clueoclinical.com/job-vacancies/