Customer Support Representative

Work Hours: Monday - Friday (Remote)

• 8:00 AM - 5:00 PM PST

Position available for the following states: AZ, CA, CO, FL, GA, ID, LA, MA, ME, MI, MS, NV, NH, NM, NC, OK, SC, TN, TX, UT, & WY

Join Our Dynamic Team at CorpNet – Customer Support Representative

Are you passionate about delivering exceptional customer experiences and solving problems with empathy? Do you thrive in a supportive and dynamic environment? CorpNet is growing, and we're looking for a dedicated Customer Support Representative to join our remote team!

Who We Are:

CorpNet is a trusted service provider in business incorporation, LLC filings, and corporate compliance services in all 50 states. We help business owners and professionals streamline the business incorporation and compliance process, making it easier for them to start, grow, and maintain their businesses. Our team is focused on providing excellent service and ensuring our clients have everything they need to stay compliant.

Why Join Us?

At CorpNet, we’re more than just a business—we’re a family. Our culture is supportive, collaborative, and energetic. We believe in empowering our team members to make a real difference in our clients’ experiences. We offer competitive pay, remote work flexibility, and a range of benefits that support both your professional growth and personal well-being.

What You'll Do:

As a Customer Support Representative, you’ll be at the heart of our client interactions ensuring every experience is smooth, supportive, and solution-oriented. This is a high-volume role that requires strong communication skills, technical aptitude, and a passion for helping others.

Key Responsibilities:

• Serve as the first point of contact for clients via phone, e-mail, and live chat, providing timely and thorough resolutions.
• Route and manage inbound calls efficiently, ensuring clients are connected to the appropriate departments.
• Collaborate across multiple departments to understand their products and services, enabling you to better assist and educate clients.
• Guide clients through our compliance products and services,.
• Use Salesforce CRM to track interactions, manage cases, and maintain accurate records.
• Actively listen to client concerns, gather feedback, and apply empathy and problem-solving skills to resolve issues.
• Occasionally support cross-functional projects that enhance the client experience or assist other teams.

What You Bring:

• Exceptional customer service skills, including patience, empathy, and clear communication.
• Proven ability to handle high call volumes while maintaining quality and professionalism.
• Strong problem-solving abilities and a proactive mindset.
• Comfortable navigating technology and web-based platforms.
• Experience with Salesforce or similar CRM systems is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Team-Oriented with a willingness to learn and collaborate.

Perks of Joining:

• Competitive hourly rate of $16-$18
• Health benefits (medical, dental, vision)
• Generous PTO policy
• Work from home stipend
• 401(k)
• Perks at Work and team member discounts
• Equipment Provided

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.