Customer Support Operator | $85/hr Remote

Position: Telephone Operators

Type: Contract

Compensation: $27 - $85/hour

Location: Remote

Commitment: 10–40 hours/week

Role Responsibilities

• Operate telephone switchboards and systems to initiate, advance, and complete various calls, including local, long distance, pay phone, mobile, person-to-person, and emergency connections
• Observe signal lights on switchboards, dial or press buttons to route calls, and maintain seamless connections
• Listen attentively to customer requests, reference alphabetical or geographical directories, and deliver accurate telephone information
• Suggest and verify alternate spellings, locations, or listing formats for customers with incomplete or unclear information
• Update and maintain directory information to ensure accuracy and accessibility
• Receive, document, and categorize information from multiple sources, compiling and verifying data as required
• Utilize computer-aided dispatch software and handheld computer device software to process information and support operational efficiency

Requirements

• Proficiency in Microsoft Outlook, Microsoft Windows, Microsoft PowerPoint, and Microsoft Excel
• Experience using computer-aided dispatch software and handheld computer device software
• Exceptional written and verbal communication skills with a customer-focused approach
• Strong attention to detail and ability to process and document information accurately
• Ability to observe, receive, and interpret information from diverse sources
• Comfortable working directly with the public and delivering professional customer service remotely
• Experience updating and verifying telephone directory information for large organizations
• Background in a high-volume customer service or dispatch environment
• Ability to manage multiple tasks simultaneously while maintaining high accuracy

Application Process (Takes 20 Mins)

• Upload resume
• Interview (15 min)
• Submit form