Business Operations Analyst

Daybright Financial (Daybright) is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: www.daybright.com.

Daybright is hiring a Business Operations Analyst for our Partner Firm, Pension Plan Consultants (PPC). The role will also have responsibilities over related Partner Firms within the Private Sector Retirement Solutions segment, including The Retirement Plan Company, Ingham Retirement Group, The Paragon Alliance Group, Long Island Employee Benefits Group Ltd., Pension Administrative Services Inc., and Jim Hallinan Pension Consulting, LLC. The Segment also has a Service Center based in India. US offices are in Albuquerque, NM, Brentwood, TN, Lakeland, FL, Miami, FL, Hartford, CT and Iselin, NJ (National Office).

This is a full-time W-2 position (Remote). While remote the company does have a preference for candidates to live near a Partner Firm office.

PPC is currently seeking a highly motivated and detail-oriented Business Operations Analyst to help build our growing retirement practice. The position will play a key role in the execution of PPC’s billing, working closely with the Senior Operations Manager and PPC billing team. This position will also play a highly visible role in the ongoing integration of existing and newly acquired firms into the greater Private Sector Solutions platform. These integration responsibilities will require frequent interactions with personnel of other Partner Firms. Integration responsibilities will include supporting the adoption of Private Sector Solutions billing and reporting standards, integrating billing systems and data, and the aligning of metrics with segment and company-wide needs.

The ideal candidate will have:

• Bachelor’s degree in Finance, Accounting, Business, Data Science, or related field
• 3+ years of experience in billing, revenue management, or financial analysis, preferably in the retirement or financial services industry
• Advanced proficiency in Excel and experience with financial software(e.g., MS Dynamics, Sage Intacct, QuickBooks, Oracle, SAP)
• Strong understanding of billing systems and revenue recognition principles
• Expertise in managing and analyzing large and complex data sets
• Experience with data querying and analysis tools (e.g., SQL, Python, R) is a plus
• Experience with multiple entities and consolidations preferred

Desired Skills:

• Have proficiency with numbers, work well with people, anticipate impacts of workload/issues to team deadlines, and have a very positive work attitude including willing to work longer hours during peak periods
• Produce quality materials within tight timeframes and simultaneously manage several projects
• Detail-oriented with a commitment to accuracy and quality in all work
• Ability to work effectively with cross-functional teams
• Self-motivated to learn new concepts and participate in new projects

Responsibilities:

PPC Billing Management

• Work closely with the Senior Operations Manager and PPC billing team to execute PPC billing, ensuring accuracy and compliance with contract terms and industry regulations
• Develop and implement billing processes to improve efficiency and reduce errors
• Coordinate with internal teams to resolve any billing discrepancies or client inquiries
• Execute assigned billing as needed and support the delegation of billing processes to other resources as needed
• Ensure accurate reporting of revenue-related expenses, including custody fees, referral fees and transaction fees
• Monitor flow of funds to ensure billings are properly settled

Billing Conversion and Consolidation

• Develop a strong understanding of billing processes executed by other Partner Firms within the Private Sector Solutions segment
• Working closely with the Senior Operations Manager, PPC billing team and Private Sector Solutions billing team, assist in the evaluation and establishment of segment-wide billing standards, leveraging knowledge gained from PPC and industry-leading practices
• Support the development and execution of a plan to convert PPC billing and other legacy Partner Firms to the Private Sector Solutions standard practices
• Leverage tools available on the Private Sector Solutions technology platform
• Identify opportunities to improve processes and drive alignment between Partner Firms
• Identify risks associated with the billing conversion and make recommendations that lower risk of error or client disruption

Reporting and Revenue Analysis

• Consolidate data into meaningful reports for management using available tools including Excel, Word, Power BI, etc.
• Monitor and analyze revenue streams to identify trends, risks, and opportunities
• Proactively review billing processes and data to identify opportunities to prevent leakage and grow revenue
• Work with the finance team to reconcile billed revenue with general ledger accounts, record intercompany transactions, and provide compliance and audit support as needed

Revenue Share and Other Incentives

• Support the capture of provider-paid asset-based compensation, with compensation tracked and applied at the plan level
• Develop process to track and apply discounts and other incentives offered to clients

Acquisitions and Integration

• Gain a strong understanding of the billing process at newly acquired Partner Firms and map to the Private Sector Solutions standard
• Play a key role in billing integration of newly acquired Partner Firms and other books of business, working closely with billing SME’s, IT/development, accounting and key contacts at the newly acquired Partner Firms

Data Management and Analysis

• Handle large and complex data sets, ensuring data integrity and accuracy throughout the billing and revenue processes
• Clean and preprocess data to prepare it for analysis, including identifying and rectifying data discrepancies
• Develop and execute queries to extract, manipulate, and analyze data from various sources
• Use data analysis tools and techniques to provide actionable insights and support decision-making

Process Improvement

• Identify and implement process improvements to enhance billing accuracy and efficiency
• Collaborate with IT and operations teams to optimize billing systems and tools
• Adopt best practices from the Daybright National Office and other Partner Firms
• Establish SLA’s to measure accuracy, completeness and timeliness of billing
• Ensure key processes are fully documented
• Cross-train with other billing SME’s and other teams to ensure continuity of operations

Client Relations

• Serve as the point of contact for billing-related queries from clients, billing teams and other internal stakeholders
• Assist in the negotiation of billing terms with new clients and in the review of existing client contracts
• Support the capture of provider-paid asset-based compensation, with compensation tracked and applied at the plan level
• Develop process to track and apply discounts and other incentives offered to clients