The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.
Responsibilities
- Communicate with clients to understand their needs and preferences
- Research accommodations, transportation, activities, and related services
- Assist with planning and coordinating reservations
- Review availability and reservation details
- Provide confirmations, updates, and relevant information
- Assist with modifications and special requests
- Maintain accurate client and reservation records
- Follow up on pending requests and outstanding information
- Coordinate with service providers when necessary
- Ensure reservation details are organized and accurate
- Provide professional client support throughout the process
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Customer-focused and professional
- Comfortable conducting online research
- Ability to manage multiple requests and deadlines
- Comfortable using email and web-based platforms
- Strong problem-solving and follow-up skills
- Previous customer service, hospitality, reservations, or coordination experience is helpful but not required
- 100% remote work environment
- Comprehensive onboarding and training
- Ongoing professional development
- Access to online tools and professional resources
- Continuing education opportunities
- Supportive team environment
