Remote, Applicant MUST currently reside in NY, NC, VA, GA, FL, IL, OH, or KY
Job Description
Evolve Psychiatry is seeking a highly organized, motivated, and compassionate New Patient Coordinator to join our growing team. This individual will serve as one of the first points of contact for prospective patients and will play a vital role in ensuring a smooth and welcoming onboarding experience.
The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced healthcare environment. This position requires someone who is comfortable handling a high volume of patient inquiries while maintaining professionalism, empathy, and efficiency.
Key Responsibilities
- Respond to incoming calls, emails, and inquiries from prospective patients seeking psychiatric services.
- Assist new patients with the registration and intake process, ensuring all required documentation is completed accurately.
- Conduct Intake coordinator calls in which you obtain a past medical history on the patient
- Schedule initial appointments with appropriate providers based on patient needs, availability, and insurance participation.
- Verify patient demographics, insurance information, and eligibility prior to scheduling appointments.
- Educate prospective patients on the services offered by Evolve Psychiatry, including medication management, therapy, TMS, and Spravato treatments.
- Maintain and manage new patient waitlists, following up with patients as appointments become available.
- Coordinate with providers, receptionists, and other departments to ensure a seamless transition from initial inquiry to the first appointment.
- Accurately document patient interactions, scheduling information, and relevant updates within the electronic medical record (EMR) system.
- Follow up with prospective patients who have not completed their intake paperwork or scheduling process.
- Address patient questions and concerns in a professional, compassionate, and timely manner.
- Meet departmental productivity, scheduling, and patient service expectations.
Qualifications
- Previous experience in a medical office, patient intake, or scheduling
- Experience in mental health or psychiatric services is a plus.
- Familiarity with electronic medical records, particularly eClinicalWorks (ECW), preferred.
- Basic knowledge of health insurance plans, eligibility verification, and medical terminology.
- Comfortable working in a fastpaced environment and handling a high volume of calls.
- MUST RESIDE IN THE FOLLOWING STATES: NY, NC, VA, GA, FL, IL, OH, or KY
We are looking for an individual who understands the importance of creating a positive first impression for our patients. The New Patient Coordinator should be proactive, detail-oriented, and committed to providing exceptional customer service.
As Evolve Psychiatry continues to expand, this individual will play an essential role in supporting our growth by helping prospective patients access the care they need efficiently and compassionately.