Manager, Strategic Business Operations

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SUMMARY

The Manager, Strategic Business Operations is a high-impact, analytically driven change-agent responsible for partnering directly with practice leaders, physicians, and cross-functional teams to improve performance, optimize the P&L, streamline workflows, and advance EyeCare Partner’s mission of delivering integrated, best-in-class eye care. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategy & Performance Analysis

• Conduct detailed financial, operational, and KPI analysis to identify performance gaps, efficiency opportunities, and root-cause drivers.
• Build models, dashboards, and recurring reporting leveraging large datasets.
• Develop standardized KPI definitions and operational benchmarks for practices.
• Use data to identify opportunities and build consensus in order to influence change and create value. 

Practice & Physician Partnership

• Build trusted relationships with practice managers, market leaders, and physicians.
• Translate analytic insights into clear operational narratives, recommendations, and execution roadmaps.
• Influence and support leaders in adopting new processes, staffing models, and operational behaviors.

Cross-Functional P&L Optimization

• Work closely with Shared Services leaders to optimize key levers of the practice P&L, including; Marketing & Patient Engagement, IT, HR, BI/analytics, Finance, Clinic Operations, and other teams to drive alignment and improve performance.

Revenue Cycle Management

• Collaborate to improve documentation, charge capture, coding accuracy, AR performance, and cash acceleration.

Physician Recruitment, Onboarding & Retention

• Support ramp modeling, panel development, onboarding readiness, and retention initiatives.

Change Management & Project Execution

• Lead cross-functional workstreams from opportunity assessment through implementation.
• Design and execute field pilots, workflow redesigns, staffing adjustments, and process improvements.
• Establish measurable success criteria and track post-implementation outcomes.

Field Engagement & Operational Immersion

• Conduct in-clinic observations to understand workflow reality, staffing, bottlenecks, and patient experience.
• Collaborate closely with local teams to ensure recommendations are practical, achievable, and value accretive.

Executive Communication, Presentation & Reporting

• Package insights into polished executive-level presentations for senior leadership.
• Prepare materials for practice leaders, physicians, market presidents, and shared services partners.
• Present to Physicians and Executives regularly to persuade, inform, and educate. 

QUALIFICATIONS

• 2–4 years of work experience in healthcare consulting, investment banking, private equity, FP&A, or operations analytics.
• Ability to travel up to 50% of the month.
• Strong financial modeling and analytical skills, including comfort with large datasets.
• Experience leading cross-functional, process improvement initiatives.
• Ability to manage both direct and indirect stakeholders across a complex and distributed organization.
• Exceptional communication skills—verbal, written, and presentation—capable of simplifying complex analyses.
• Demonstrated ability to thrive in a fast-paced, matrixed, private-equity–backed environment.
• Strong attention to detail and commitment to execute with precision, polish and persistence.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Business, Finance, Economics, Engineering, Healthcare Management, or related field.
• Advanced degree preferred: MHA, JD, MBA, etc.

SYSTEMS AND TECHNOLOGY

• Familiarity with SQL, Power BI, Alteryx, or similar tools; and, project management tools like SmartSheets, Asana, etc.

LOCATION

• This is a remote/home office based position, but will travel up to 50% of the time to Alabama, Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Jersey, N. Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Virginia.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.