At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Start building a career where every interaction counts. As a Client Service Specialist in Personal Lines, you’ll deliver responsive, high-quality support while developing the skills to become a trusted partner to clients. You’ll go beyond handling requests, learning to identify needs, guide decisions, and contribute to stronger client relationships. In a digitally evolving environment, you’ll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth.
This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm EST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Quincy, MA location.
How You'll Make An Impact
- Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
- Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
- Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
- Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
- Explain coverage, exclusions, and options in a clear, client-friendly way.
- Support claims by guiding next steps and setting clear expectations.
- Take a proactive, consultative approach, identifying needs and strengthening coverage solutions.
- Resolve standard requests independently, escalating complex cases as needed.
- Use digital tools to deliver faster, more streamlined service.
- Build trust through consistent, high-quality interactions that drive retention.
Here’s what you’ll bring to the role:
- Bring 1–2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
- Hold a P&C license or commit to obtaining it within 90 days.
- Communicate clearly, explaining coverage and next steps in a client-friendly way.
- Stay organized and detail-oriented, ensuring accuracy across tasks and priorities.
- Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
- Solve problems proactively, handling inquiries with care and timely resolution.
- Adapt quickly to new systems and digital tools.
- Show coachability and flexibility while growing into greater responsibility.
- Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
