We're hiring for a Product Support Specialist to provide expert technical assistance and ensure a seamless experience for B2B software customers. This remote role involves diving deep into complex product workflows and resolving sophisticated technical inquiries.
The Role
• Troubleshoot complex SaaS configurations and investigate technical issues from initial report through resolution
• Communicate technical concepts clearly and effectively to diverse audiences in an asynchronous environment
• Partner with engineering and other teams to synthesize technical information and improve internal support workflows
• Guide enterprise and SMB customers through detailed product usage and best practices
What You'll Need
• Strong background in technical B2B support with expertise in hands-on troubleshooting
• Excellent communication skills and a systematic approach to problem-solving with a high sense of ownership
• Curiosity and keen attention to detail when addressing customer inquiries and building solutions
What's On Offer
• Competitive salary
• Unlimited paid time off with a recommended minimum of four weeks per year
• Generous paid family leave and flexible working budgets for equipment and education
• Stock options with an extended exercise window
Apply via Haystack today!