**Customer Support Agent (Remote | Weekend Availability Required)**

Full-Time | Remote | Entry-Level Friendly

**Help Health Professionals Thrive - One Conversation at a Time**

At **Zanda**, we build software that helps health professionals around the world run smooth, efficient practices and deliver better care. But even the best tools need a human touch. That’s where you come in.

We’re on the hunt for an entry level **Customer Support Agent** - who is equal parts problem-solver, people-person, and believes in the value of offering support that’s reliable, empathetic, and genuinely helpful. Whether you're answering a quick question, running a demo, or troubleshooting a workflow issue, your goal is always the same: help people feel more confident and capable using Zanda.

This is a **remote, full-time role** with regular **weekend support coverage** and plenty of room to grow. We welcome those with real-world experience in fast-paced, customer-facing roles - think retail, healthcare, or hospitality - even if this is your first “tech” job.

**What You’ll Be Doing**

*   **Supporting our Customers** \- Chat with our customers via email, phone, and video. Answer questions. Offer calm, clear guidance. Be the friendly and helpful face of Zanda.
*   **Demos & Onboarding** - Help new users get started, run product walkthroughs, and cheer people on as they learn the ropes.
*   **Troubleshooting** - Dig into customer issues. Is it a bug? A browser thing? A misunderstood feature? You’ll figure it out and guide them to the right fix.
*   **Knowledge Building** - Help customers help themselves by contributing to our saved replies, help docs, and internal notes.
*   **Team Collaboration** - Share what you’ve learned, support your teammates, and work cross-functionally with Product and Engineering to keep improving the experience.

**What You’ll Bring to the Team**

We’re looking for a smart, kind, curious human with:

*   Excellent written and verbal English - friendly, clear, and natural
*   Strong people skills - calm, empathetic, and great under pressure
*   Comfort working weekends and thriving in a remote-first setup
*   A “figure-it-out” mindset and the ability to learn quickly
*   Solid judgment and a great sense of when to ask questions
*   Reliability, self-direction, and that magical ability to stay focused when working solo
*   Strong customer service instincts (from tech, hospitality, admin, retail—we’re open!)
*   Comfortable with digital tools like chat, email, or Google Workspace
*   Bonus points if you’ve used ticketing systems, done live chat support, or worked in healthcare or SaaS. But if you haven’t? No sweat - we’re happy to train the right person.

**Who You Are**

You’re the kind of person who:

*   Asks thoughtful questions and likes to understand the “why”
*   Follows through - you do what you say you’ll do
*   Enjoys helping others and takes pride in being dependable
*   Is self-aware, open to feedback, and committed to growth
*   Brings positive energy to your team and to your day

**Why you’ll LOVE working at Zanda…**

When you join Zanda, you’ll benefit from perks like;

**✅ Work from Anywhere**

There are no offices at Zanda as we’ve been a distributed team long before everyone else caught on. We look for the best people around the world – not just those who live within a 1 hour commute. If you like working from home, or really from anywhere, you’ll find a bunch of like-minded people here.

**✅ Paid Time Off**

There’s no sense in working all the time – we believe everyone needs balance and we want you to have enough time to do other things that enrich your life. We offer all of our permanent team members 30 days of paid time off and we expect you to take it.

**✅ Flexibility**

Need to get the kids to school or want to do a gym class in the middle of the day? No problem. We need you to be available for some agreed core hours to work with your colleagues and cover our service requirements, but other than that your time is yours.

**✅ Competitive Pay**

We aim to work with the best people – wherever and whoever they are. We know this comes at a business cost, but we consider this an investment in the company’s future. We offer competitive pay and we want all team members to feel well-rewarded for their contribution.

**✅ Results Driven**

At Zanda, we detest bureaucracy and we strive to keep the focus on building and supporting great software that will help our customers (and in turn, help more of their clients). There are no pointless meetings, forms, or other impediments in your way. As we grow, we aim to stay agile – in every way.

**✅ Learning & Growth**

We’re big supporters of personal growth and development and our team is constantly learning and upskilling themselves in many different areas. Innovation is a big part of our culture and we welcome new ideas from everyone.

**✅ Inspiring Team**

We truly love our team at Zanda and we hope you will too. We’re a bunch of unique individuals from all kinds of backgrounds with a vast array of specialist skills and interests. Although we work remotely, the team works closely together and we also make time to know and support each other.

**✅ Meaningful Work**

We’re constantly getting feedback from customers that are relieved to have found Zanda In many cases, they refer to us as a ‘life saver’ or a ‘game changer’, and it feels great to be part of something that helps people get the healthcare support they need. See our customer feedback here.

**About Zanda**

Zanda is a leading healthcare practice management system used in Australia, New Zealand, the United Kingdom, the United States and Canada.

Our mission is simple: _To make health practice management easy and enjoyable._

Zanda's customer base is growing and we need smart, passionate people to join our team and help take us to the next level. We’re looking for people who are genuinely excited to help health practitioners do their work, and be part of a globally distributed team

As a healthcare company, we care about our workforce just as much as our clients and their patients. You will enter a fun, inclusive workplace with a dedicated and driven team.

We are still a relatively small business, but self-funded and growing strongly. This is an exciting time to be at Zanda – we have some great plans for the future and many challenging things to work on. We hope you’ll consider joining our team and being part of our story!

See more information about Careers at Zanda here.

_(\*) Zanda collects and processes your personal data for the purposes of managing employment candidate application and recruitment-related activities as well as for organisational planning purposes, for further detail, please refer to the Zanda Health Privacy Policy._**Apply now and tell us why you're excited to join the team at Zanda!**If you're excited to support health professionals, grow your career and be part of a dynamic team - we'd love to hear from you.

Customer Support Representative

**Territory Manager**

Step into a career-defining role at Tama Group, where innovation meets agriculture on a global scale. As the world’s foremost manufacturer and supplier of crop baling and protection products and ventilating pallet wrapping solutions, Tama is renowned for delivering premium products and expert service to the powerhouses of Australia’s agricultural, horticultural, and food processing sectors.

With more than 2,000 employees globally, sales companies and manufacturing in many countries, Tama Group’s reputation is built on premium quality products, forward-thinking, and a relentless drive for growth—both organically and through strategic acquisitions. As we expand deeper into the food and produce packaging markets, we’re searching for a dynamic Key Account Manager to champion our next chapter of Australian success.

Your Mission:

*   Build and nurture relationships across agriculture, horticulture, dairy, food processing, and produce packaging.
*   Launch cutting-edge solutions—tailored to the evolving needs of Australia’s producers.
*   Drive sustainable growth and capture new markets, backed by a supportive global network and resources.
*   Travel Australia-wide, and access international R&D training at Tama’s global headquarters.

What You’ll Bring:

*   Track record of success in sales, account management, or manufacturing—preferably in packaging, food processing, or Agri-manufacturing.
*   Hands-on approach with technical/mechanical know-how and commercial acumen. Able to professionally conduct on-site pallet wrap demonstrations and win business for Tama distributors
*   Ability to identify new opportunities, build relationships, develop account plans, and maintain current business with Tama national distributors and end users.
*   Exceptional communication and relationship-building skills—at every level.
*   Ambition, energy, and a ‘can-do’ mindset that thrives in a fast-paced environment.
*   Experience in budgeting, forecasting, and providing ‘best in class’ customer service.
*   Tertiary qualifications in business or a related discipline preferred.
*   Willingness to travel locally, interstate, and internationally. (A current valid driver’s license is essential.)

Why Join Us?

*   Attractive salary package + motor vehicle + incentive.
*   Flexible work location—home-based. (Preferably greater Brisbane based)
*   Be part of a global leader passionately committed to local success.
*   Ongoing opportunities for professional growth and advancement.

Ready to cultivate your future with Tama Group and make a real impact on Australia’s agricultural/horticultural landscape?

Please send resume to russell.teiffel@tama-australia.com.au

Territory Manager

We are hiring BosnianEnglish OPI/VRI Interpreters ﻿ **If you are passionate about different languages and interpretation, we need you!** We are looking for professional remote interpreters who want to join an international company and be a great help to the community. An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation and Localization Services provide accurate communication between non-English and English speakers during the calls. They carry out exclusive service in different fields and industries and assure transparency during the conversation. Interpreters in Future Group Translation and Localization Services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise. _After you familiarize yourself with the following description of the position, you can click "Apply now" and send us your resume and certificate in PDF or Word files._ **Location:** worldwide **Your responsibilities:**

*   Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
*   Be always prepared to take notes during a call.
*   Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
*   Rendering all messages accurately and completely, without adding, omitting, or substituting.
*   Provide the highest level of customer service during interpreting
*   Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
*   Go into internal professional training.
*   Be eager to get new professional certifications.
*   Communicate and report to your team leader.
*   Comply with dress code requirements for video remote interpreting.

**Your background and experience:**

*   Fluent in source language (English) and Native in target language "Bosnian".
*   1+ years of over the telephone interpretation experience in a well-known interpretation company.
*   Good knowledge of medical terminology.
*   Awareness in legal terminology is a plus.
*   International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.).
*   High school diploma in your native language.
*   High emotional intelligence and tolerance to different cultures.
*   High level of communication, listening, note-taking, and memory retention skills.

**Technical requirements:** _As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure, that your home office will work effectively._

*   Internet
*   ✓ Dedicated high-speed, private, and secured internet connection
*   ✓ Minimum download speed 10 Mbps (megabits per second)
*   ✓ Minimum upload speed 10 Mbps (megabits per second)
*   ✓ Wired Internet, Ethernet Port (Wi-Fi is not allowed)
*   Systems
*   ✓ Minimum Windows 10 operating system
*   ✓ Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior
*   ✓ 8 GB RAM memory minimum
*   Equipment
*   ✓ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted)
*   ✓ External monitors and connectors (if applicable).
*   ✓ Computers must operate in “High Performance” mode, not “balanced” or “power saver”.
*   ✓ Power adapter plugged in and not operating on battery.
*   ✓ Chromebook is not allowed.
*   ❖ Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

**What we offer you:**

*   Fully remote position with a clear schedule.
*   Full-time or part-time position (business and weekend hours).
*   Immediate availability to start working after onboarding.
*   Internal Certified training.
*   Monthly fee payments.
*   Contract type of employment.

If you choose to work with Future Group Translation and Localization Services you will get into a friendly team, that supports each other, actively communicates, has its own corporate culture, and achieves the goals together! **About us:** Founded in 1994, Future Group has grown into one of the world’s most trusted translation and localization expert houses across the globe. We have successfully established a global reputation for meeting our clients’ requirements in the most beneficial and cost-effective way. With a high-tech translation memory software technology, ISO certification and access to translators for any language and business application, Future Group has earned a reputable image all across the language services market. _Send us your resume. If your expertise complies with the requirements listed above, our Talent Acquisition Team will contact you by email to explain in detail the pay rates, schedules, and other working conditions._ _We will be happy to welcome you to our team!_

English to Bosnian OPI/VRI Remote Interpreters (Remote)

**About Us** 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. We're trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Role Overview** As a Customer Support Specialist - APAC, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. You will work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. Additionally, you will collaborate with the APAC Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience. Your role will be key in helping clients optimise their use of WhatsApp for marketing and messaging automation. **RequirementsKey Responsibilities:**

*   Provide support to our customers using the company channels - tickets, chat, email and online meetings
*   Liaise with our L2 team to find solutions
*   Help troubleshoot our API and solve technical problems
*   Support our partners and clients navigate the WhatsApp API ecosystem
*   Communicate with Meta representatives
*   Close collaboration with APAC Sales and Account Management Teams

**Key Requirements:**

*   Digital native
*   2+ years experience in a customer support or technical role
*   2+ years of experience working with AP/s, debugging applications, checking logs and testing
*   You identify problems and show initiative in finding simple solutions together with your team
*   You are fluent (or C3+) in English
*   You pay attention to detail and can structure your own day-to-day tasks Bonus skills
*   Programming experience
*   Experience with WhatsApp Business API and/or META Developer Tools
*   More languages are always welcome!

**About You** We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements. We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company. What matters to us is your independence and passionate commitment to software exploration. It's crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace. **BenefitsWhat we offer:** Here's an opportunity to shape a whole new industry in Performance Messaging Solutions. You'll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

*   Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech
*   Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible
*   Work from anywhere in the world with full remote flexibility
*   Receive a competitive remuneration package that reflects your skills and experience

Customer Support Specialist - APAC (Remote)

**Description** Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun. We are seeking a **Customer Support Engineer I** to join our team for this remote opportunity out of Australia! **Job Summary** Provides technical support covering the full life-cycle of Imprivata products to external customers, partners and employees. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering. Must be able to work 9am-6pm. **Duties And Responsibilities**

*   Leverage individual and team knowledge and expertise, knowledgebase, documentation and other information sources to help solve problems
*   Troubleshoot, debug and reproduce customer scenarios. Make use of diagnostic tools to examine and resolve customer issues.
*   Ability to convey technical information at the appropriate level for any audience.
*   Aims to empathize, advocate for, and maintain positive relationships with colleagues and customers.
*   Creates reusable knowledge articles based on problem data and case resolution and contributes to ongoing Knowledge article maintenance and coach peers on Knowledgebase usage. Ensure CRM data is kept up to date at all times.
*   Apply an appropriate sense of urgency and proactivity and recognize the need for case re-prioritization and escalation based on customer and business impact.
*   Use the Salesforce call tracking system to record all case details and close cases in a timely manner.
*   Meets or exceeds individual and team targets & SLAs
*   Collaborate cross-functionally to diagnose and resolve customer issues.
*   Adhere to regular shifted hours, with additional coverage flexibility as required. Including providing scheduled After-Hours coverage on a rotating basis.
*   Occasional travel for onsite support, business meetings, training, conferences, etc., as required.
*   Other duties as assigned and required.

**Qualifications**

*   Technical degree or equivalent experience.
*   2+ years’ experience providing customer service/support (application or technical ideally).
*   Excellent written and verbal communication skills in English; as well as a professional telephone manner.
*   Good time management skills and demonstrated ability to effectively prioritize own workload.
*   Rational thinker with data-analytical and problem-solving skills.
*   Ability to flex and prioritize workload with a sound focus on attention to detail and organization with the ability to multi-task.

Desirable

*   Additional written and spoken languages (Spanish and other European languages) an advantage but not essential.
*   Industry certifications such as Microsoft, VMWare, Citrix, AWS, ITIL, Cisco, CompTIA.
*   Knowledge of user authentication concepts and administration –Passthrough authentication, RDS session management, Kerberos, Biometrics, time-based tokens, proximity cards, RADIUS.
*   Knowledge/experience of Application and Desktop Virtualization, especially Citrix.
*   Knowledge of Microsoft Active Directory / User Management / LDAP concepts.
*   Experience in Healthcare.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Customer Support Engineer I

**About us:**

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our global HR platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, _(Sequoia, DST, and Tiger Global),_ are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

**What You'll Do:**

*   Drive Revenue Growth: Consistently meet or exceed sales targets by prospecting, closing new business, and growing revenue within named accounts.
*   Outbound Prospecting: Source and engage high-quality leads through cold outreach, networking, and attending industry events.
*   Hunter Mentality: Proactively identify opportunities, navigate organizational structures, and strategically approach prospects to win new business
*   Demo Delivery: Confidence in delivering high value demonstrations of our product to new prospects
*   Pipeline Mastery: Manage your pipeline and accounts meticulously in Salesforce, ensuring accurate tracking of opportunities and forecasting.
*   Client Relationships: Collaborate with customer success managers to onboard clients and ensure alignment with signed service agreements.
*   Act as a Multiplier brand evangelist, representing the company at key industry events.

**What You’ll Bring:**

*   Proven Success in Sales: 5+ years of B2B sales experience, with at least 2 years focused on outbound prospecting and consistently exceeding quotas.
*   Nice-to-have: 2+ years of experience working with the EOR/ HR industry.
*   Hunter Mentality: A track record of securing net-new logos and thriving in high-activity, outbound-focused sales roles.
*   Industry Expertise: Experience selling to scaling tech companies and an established network of relevant contacts.
*   Multithreading Experience: Proven ability to engage multiple stakeholders within mid-market or enterprise accounts.
*   Organizational Excellence: Exceptional pipeline management, with a knack for “land and expand” strategies.
*   Remote Work Savvy: Ability to thrive as a remote employee, working autonomously while collaborating effectively.
*   Growth Mindset: A proactive problem solver with a passion for learning and adapting in a fast-growth environment.

**About You**

You’re a go-getter who thrives in a fast-paced, high-growth environment. You love the challenge of landing new accounts, growing your portfolio, and owning your book of business. You understand that sales is both an art and a science—leveraging systems, data, and storytelling to win deals. You’re highly accountable and creative, and have a relentless drive to succeed.

**What We Offer:**

*   High-impact role with the chance to play a key role in a rapidly growing company.
*   Autonomy in your role with full support from leadership.
*   Full autonomy in your role, with the flexibility to work remotely.
*   Work with a passionate, energetic, and diverse team.
*   A compassionate, ambitious, and diverse team culture.
*   Competitive benefits, recognition programs, and career development opportunities.
*   Generous holiday policy.
*   A company that genuinely invests in your professional success.

_Equal Employment Opportunity_

_Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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