At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that&apos;s exactly how we like it. Whether you&#x2019;re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you&#x2019;re not expected to fit a mold. You&#x2019;re encouraged to break it and create something better. Overview As a Team Leader at Crocs, you&#x2019;re at the heart of crafting unforgettable experiences for ourconsumers. Whether you&#x2019;re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you&#x2019;ll be part of a crew that&#x2019;s passionate and driven. In addition to delivering outstanding service, you&#x2019;ll also tackle key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is business ready every day. What You&apos;ll Do <ul><li> Deliver outstanding consumer experiences by applying our C.H.A.R.M service model </li><li> Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc. </li><li> Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience </li><li> Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement </li><li> Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards </li><li> Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs </li><li> Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives </li></ul>What You&apos;ll Bring to the Table <ul><li> Must be 18 years or older </li><li> 2-3 years of retail experience with a preference for candidates with prior store leadership roles </li><li> Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position </li><li> Desire to succeed in a high growth, fast-paced retail environment </li></ul>The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship. <ul><li> Ability to move merchandise with appropriate equipment to and from backroom and sales floor </li><li> Ability to place and arrange items on all shelves and racks </li><li> Ability to climb and descend ladders while carrying merchandise </li><li> Ability to lift 30 pounds or more with assistance </li><li> Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store </li><li> Ability to stand, walk, kneel, or balance for a duration of time </li><li> Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer </li></ul>The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona. Job Category: Retail

Store Team Lead

Additional Information Job Number26117236 Job CategoryRooms &amp; Guest Services Operations Location158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Guest Service Agent About The Company Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world&#x2019;s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. JW Marriott&#x202F;is part of Marriott International&apos;s luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&#x2019;re happy, our guests will be happy. It&#x2019;s as simple as that. Our hotels offer a work experience unlike any other, where you&#x2019;ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That&#x2019;s The JW Treatment&#x2122;. About The Role Our Guest Service Agents are the&#x202F;face of the hotel.&#x202F;They&#x202F;greet and welcome&#x202F;everyone as well as carrying&#x202F;out the checking in and out of hotel guests, manage the switchboard and assist guests with any queries or requests they may have. They process all payment methods in accordance with accounting procedures and policies and follow property control audit standards and cash handling procedures. Guest Service Agents are responsible for providing an outstanding guest experiences from the point of reservation to departure. They will have sound interpersonal and communication skills in order to liaise with various departments and guest. Critical responsibilities: <ul><li>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key </li><li>Process all payment types such as room charges, cash, checks, debit, or credit </li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns. </li><li>Coordinate with Housekeeping to track readiness of rooms for check-in </li><li>Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed </li><li>Supply guests with directions and information regarding property and local areas of interest </li><li>Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. </li><li>Complete designated cashier and closing reports in the computer system </li><li>Cash guests&apos; personal checks and traveler&apos;s checks. </li><li>Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. </li></ul>Successful Candidates will have: <ul><li>Completing or currently studying in Hospitality related course preferred </li><li>&#x202F;Has previous experience in Front Office Operations </li><li>Strong background in Front Office or customer service is preferred </li><li>&#x202F;Is available for shift work on a rotated roster </li><li>Outstanding written &amp; verbal communication skills. </li><li>A team player, with flair for guest experience. </li><li>Computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded. </li></ul>The Benefits&#x202F; Enjoy the benefits of: <ul><li>Unlimited strategic development and career opportunities </li><li>Generous accommodation and food and beverage discounts including all properties within the Marriott International group </li><li>Recognition programs to keep you motivated </li><li>The best hotel training opportunities provided </li><li>Wellbeing and mindfulness programs to ensure you stay healthy </li></ul>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#x202F;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &quot;Wonderful Hospitality. Always.&quot; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&apos;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International&apos;s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&apos;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&apos;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&apos;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&apos;s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Service Agent (full time)

South Melbourne | Flexible WFH | Full-time Help entrepreneurs turn opportunities into action. Scaling is a growing platform connecting entrepreneurs and business owners with opportunities across partnerships, referrals, capital raises, equity and more. With 14,000+ users, we&#x2019;re ready for our next stage of growth and we&#x2019;re looking for a people-focused Community Support Consultant to help make it happen. Why join us? <ul><li> Connect with ambitious entrepreneurs &#x2013; Build relationships with a growing business community.</li><li> Make a real impact &#x2013; Help members activate, engage and progress their deals.</li><li> Be part of something growing &#x2013; Join a startup with plenty of room to make your mark. </li></ul>What You&#x2019;ll Do <ul><li>Proactively call and engage inactive and new members.</li><li>Follow up with members and help progress live deals.</li><li>Respond to support queries and member questions.</li><li>Keep CRM records and follow-ups organised.</li><li>Capture feedback to help improve the Scaling platform. </li></ul>What We&#x2019;re Looking For You&#x2019;re a natural communicator who enjoys helping people, is comfortable picking up the phone and takes initiative. You&#x2019;re organised, resilient, detail-oriented and confident using CRM tools such as HubSpot. Ready to help build the deal engine for entrepreneurs? Apply now!

Support Consultant

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. This role is remote, but the successful candidate will be based in Hobart as there are some visitations with participants required. Key Responsibilities As a Support Coordinator <ul><li>Assist NDIS participants in implementing their NDIS Plans and coordinating their services and supports.</li><li>Complete all necessary administration to the required standard, ensuring full compliance.</li><li>Maintain and develop relationships with quasi-government bodies and disability associations/groups.</li><li>Take ownership of developing and retaining these networks.</li><li>Promote MyIntegra to the market and generate interest in support coordination under the NDIS. This may involve delivering presentations to various organizations such as Local Area Coordinators, Disability Service Providers, and support groups, including participants and nominees. </li></ul>About You To be successful in this role you will need to have: <ul><li>Your empathy and care for people</li><li>Your ability to effectively present information and respond to questions from groups, managers, clients, and customers</li><li>Your excellent verbal and written communication skills</li><li>Excellent organizational and time management skills</li><li>Your strong acumen in engaging potential clients and securing leads from inquiries</li><li>Your superior skills in developing and maintaining stakeholder relationships</li><li>Your ability to work independently and as part of a team </li></ul>Requirements <ul><li>Current driver&apos;s license and willingness to travel to clients where required</li><li>Minimum 6 months to 1 year of experience working as an NDIS Support Coordinator</li><li>Allied Health qualifications or a minimum Certificate IV in Allied Health, Disability, Aged Care, or similar</li><li>Experience or knowledge in complex family health issues would be beneficial</li><li>Successful applicants will be required to undergo an NDIS Worker Screening Check and provide a current Working with Children Check. </li></ul>About MyIntegra, Part Of The APM Group Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia. As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. Joining MyIntegra means accessing opportunities within a dynamic and growing global business. Learn more at apm.net.au. We offer Benefits Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including: <ul><li>A flexible, supportive, and friendly team environment</li><li>Ongoing training, career progression, and professional development opportunities</li><li>An attractive salary</li><li>Comprehensive Employee Assistance Program</li><li>Paid parental leave with top-up opportunities</li><li>Discounts at major retailers and an employee recognition program </li></ul>Ready to Join? Apply today!! MyIntegra embraces DIVERSITY and is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.

Regional Support Coordinator

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop&#x2019;s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop&#x2019;s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop&#x2019;s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop&#x2019;s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Role Purpose The Customer Resolution Specialist role is pivotal in managing and resolving customer complaints effectively, including escalations from vulnerable customers and individuals impacted by Family and Domestic Violence (FDV), as well as High Net Worth Individual (HNI) escalations. This role focuses on proactively identifying and resolving ongoing unresolved customer issues, improving customer experience, reducing repeat contacts, and building trust and brand loyalty. The role includes handling inbound and outbound interactions, including high-risk and emergency situations, with professionalism, discretion, and empathy. Key Responsibilities Complaints Management <ul><li>Handle Superloop product complaints across multiple channels, in line with regulatory and company complaint handling policies.</li><li>Engage with customers empathetically, with particular attention to FDV-affected and vulnerable customers.</li><li>Maintain accurate and confidential case notes and adhere to privacy protocols.</li><li>Liaise with internal teams to expedite resolution and ensure timely customer feedback.</li><li>Monitor complaint trends to identify recurring issues and suggest process improvements.</li><li>Escalate complex or high-risk complaints when required, following through until resolution. </li></ul>Inbound and Outbound Customer Engagement <ul><li>Conduct inbound and outbound calls for vulnerable customers, including FDV or emergency situations.</li><li>Manage 000 emergency outbound calls where necessary.</li><li>Handle complaints and TIO escalations through inbound and outbound channels.</li><li>Manage financial hardship cases with sensitivity, both inbound and outbound.</li><li>Provide empathetic support and resolution for high-risk customer scenarios. </li></ul>Proactive Solutions Handling <ul><li>Address repeat caller concerns with ownership and proactive problem-solving.</li><li>Investigate root causes behind repeated contacts or unresolved issues.</li><li>Coordinate with internal teams (tech, provisioning, billing) to implement permanent fixes.</li><li>Document cases thoroughly and ensure end-to-end closure with customer satisfaction.</li><li>Track recurring issues and provide insights for systemic improvements.</li><li>Reduce call centre volume by resolving issues before repeat contact occurs. </li></ul>Qualifications And Experience <ul><li>3+ years in a customer support or complaints resolution role within the telecommunication industry.</li><li>Experience handling FDV or vulnerable customers is highly regarded.</li><li>Strong interpersonal and communication skills, with a high level of empathy.</li><li>Ability to manage emotionally charged conversations and resolve conflict.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in root cause analysis and cross-functional collaboration.</li><li>Familiarity with Salesforce ticketing systems and complaint handling tools (desired) </li></ul>Key Attributes <ul><li>Empathetic and customer-focused.</li><li>Proactive mindset with strong ownership.</li><li>High attention to detail and accuracy.</li><li>Resilient and composed under pressure.</li><li>Ethical and respectful of confidentiality. </li></ul>On Offer <ul><li>Flexibility &#x2013; Work from home 50% of the time</li><li>Free Home Broadband</li><li>Free Mobile SIM plan</li><li>Lunch on Wednesdays, snacks, donuts and more!</li><li>Diverse and inclusive culture</li><li>Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. </li></ul>Roster rotations run Monday to Sunday, with standard operating hours from 8:00 am to 8:00 pm. This may include 24-hour on-call shifts while on duty, so candidates must be comfortable with flexible hours and handling emergency calls outside typical operating times. At Superloop, we&#x2019;re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We&#x2019;re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Customer Resolution Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Afterhours Driver Support Specialist based in Australia. Join a fast-paced logistics environment where you will play a critical role in supporting drivers during afterhours operations. As a key point of contact during night shifts, you will help resolve operational challenges quickly and keep drivers moving toward their destinations. You will work closely with dispatchers, drivers, brokers, and other stakeholders to ensure clear and timely communication. The role combines customer support, problem-solving, logistics coordination, and technology in a fully remote setting. You will use transportation management systems and internal communication tools to investigate issues and identify effective solutions. Each shift is supported by at least one additional team member, creating a collaborative environment even during late hours. This is an excellent opportunity for a proactive professional who thrives under pressure and enjoys making a direct operational impact. Accountabilities <ul><li>Serve as the primary point of contact for drivers experiencing operational issues during afterhours and night shifts.</li><li>Listen to drivers&apos; concerns with empathy, assess situations quickly, and provide practical and efficient solutions.</li><li>Assist drivers with load, receiver, shipper, routing, and other transportation-related issues to help keep operations on schedule.</li><li>Use the Transportation Management System (TMS) to identify load numbers and retrieve relevant shipment information.</li><li>Contact brokers and other relevant stakeholders when additional instructions, clarification, or support is required.</li><li>Coordinate through internal communication channels such as Slack, tagging the appropriate dispatchers and drivers to ensure information reaches the right people quickly.</li><li>Maintain clear and accurate communication throughout each issue and follow through until an appropriate resolution is reached.</li><li>Work collaboratively with at least one other team member during each shift while remaining capable of taking ownership of issues independently.</li><li>Identify recurring challenges and contribute to improvements in afterhours driver support processes. </li></ul>Requirements <ul><li>Previous experience in sales, telephone customer support, logistics, transportation, dispatch, or a related field.</li><li>Strong verbal and written communication skills, with the ability to explain complex or time-sensitive information clearly.</li><li>Excellent problem-solving and decision-making skills, particularly when working under pressure or with incomplete information.</li><li>Empathetic and customer-focused approach when interacting with drivers and other partners.</li><li>Self-motivated and proactive, with the ability to work independently and take initiative.</li><li>Comfortable using computer software, communication platforms, and transportation or logistics systems.</li><li>Ability to quickly learn and navigate TMS platforms and other digital tools.</li><li>Strong organizational skills and attention to detail when handling multiple issues simultaneously.</li><li>Willingness to work 8-hour afterhours/night shifts, including weekends. Weekly rest days are provided but may fall on weekdays rather than Saturday and Sunday.</li><li>Availability to work remotely from Poland. </li></ul>Benefits <ul><li>Fully remote position.</li><li>Comprehensive two-week paid training program, including a $150 per week training stipend.</li><li>Competitive compensation with an attractive commission structure.</li><li>Up to 10 days of paid PTO per year.</li><li>Opportunity for career growth and advancement within a rapidly growing organization.</li><li>Collaborative, international, and high-energy working environment.</li><li>Support from at least one additional team member during each shift.</li><li>Opportunity to develop expertise in logistics, transportation operations, and driver support.</li><li>Exposure to modern communication and transportation management technologies.</li><li>Culture focused on creativity, collaboration, and continuous improvement. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Afterhours Driver Support Specialist

Be the heartbeat of our member network&#x2014;supporting, connecting and empowering independent travel advisors to succeed. About Envoyage Envoyage is part of the Flight Centre Travel Group family, supporting a thriving network of independent travel advisors and agencies across Australia. We provide the tools, support and community that empower independent operators to grow and succeed. The Opportunity We&apos;re looking for a Member Support Specialist to join our Australia team. This is a hands-on role at the heart of our member network. You&apos;ll be the trusted day-to-day contact for independent advisors and agencies, supporting them from their very first day through to ongoing operations. You&apos;ll work across onboarding, network support, events and communications, making sure our members have everything they need to thrive. If you love solving problems, building relationships and making things run smoothly, this one&apos;s for you. What You&apos;ll Do Support the Network (30%) Act as the first point of contact for member enquiries, delivering prompt, professional and solutions-driven support via Salesforce, phone and email. Own issues end-to-end, ensuring timely resolution within SLAs and a high-quality experience at every touchpoint. Onboard New Members (30%) You&apos;ll run the end-to-end onboarding process for new advisors and agencies, delivering education materials, managing system set-ups, and making sure every new member feels welcomed and set up for success. You&apos;ll also track satisfaction and look for ways to streamline the process. Bring the Community Together (20%) From monthly inductions to network support days and supplier events, you&apos;ll help coordinate and deliver experiences that strengthen our member community &#x2014; both in-person and virtually. You&apos;ll gather feedback to continuously improve what we offer. Keep the Network Connected (20%) You&apos;ll draft and distribute communications via Workvivo, email and other channels, maintain knowledge articles and operational documents, and help drive engagement across the network. What You&apos;ll Bring <ul><li> Experience in a B2B or B2C customer service support, account management or membership services environment </li><li> Strong relationship-building skills and a genuine passion for customer service </li><li> Outstanding written and verbal communication </li><li> Advanced problem-solving ability with a solutions-focused mindset </li><li> Exceptional organisational skills and attention to detail </li><li> Confidence presenting to groups and facilitating training sessions </li><li> Advanced proficiency in Microsoft Office, particularly Excel </li><li> Knowledge of and passion for the travel industry </li><li> The ability to juggle multiple projects and priorities with ease </li><li> A willingness to embrace new technologies, including AI tools </li><li> A proactive, positive attitude &#x2014; you see problems as opportunities </li></ul>Nice To Have (highly Desired Skills) <ul><li> Experience with GDS systems </li><li> Travel industry experience </li><li> Familiarity with Salesforce or CRM-based case management </li><li> Experience working across multiple brands or business units </li></ul>How You&apos;ll Be Measured Your success will be reflected in customer satisfaction scores, case resolution turnaround times, onboarding survey results, network retention, and engagement metrics. You&apos;ll have clear SLAs and the support of the Member Support Leader to help you hit your targets. Why Join Us? You&apos;ll be part of a collaborative, passionate team within one of the world&apos;s largest travel companies. You&apos;ll have the opportunity to make a real impact on the experience of hundreds of independent travel professionals, work across three exciting brands, and grow your career in a dynamic, supportive environment. What you&apos;ll enjoy: &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F;Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -&#x202F;Flight Centre Travel Group Australia is proud to be a certified&#x202F;Great Place To Work&#xAE; Australia New Zealand Pty Ltd &#x1F450;&#x1F3FD; Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability &#x1F389;Development:&#x202F;Individualised Learning &amp; Development pathway options &#x1F527;Access to &apos;LinkedIn Learning&apos; for ongoing skills development: over 24,500 courses in over 20 languages &#x1F3C6;Exclusive Staff Discounts:&#x202F;Accessible via our employee-only portal with 350+ of Australia&#x2019;s leading retailers,&#x202F;health and wellness discounts, financial planning advice, employee share plan and more &#x1F30F;Travel Discounts:&#x202F;Including family and friends - flights, hotels, tours, cruises, travel insurance and more &#x1F48E;Brightness of Future:&#x202F;Career opportunities in a network of brands and businesses across the&#x202F;globe -&#x202F;we promote from within&#x202F;&#x202F; &#x1F966;Corporate Health Discounts:&#x202F;Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym &#x1F31E;Mental Health:&#x202F;Support and Employee Assistance Program for staff and family &#x1F389;Social:&#x202F;Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)&#x202F;&#x202F; &#x1F64F;&#x1F3FC;&#x202F;Giving Back:&#x202F;Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave &#x1F49A;Sustainability:&#x202F;The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Member Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home &amp; Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en This is where you come in! &#x1F44B; As a Customer Support Specialist for our Timely product, you will work as part of a dedicated and focused global support team. You&#x2019;ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful. What You&apos;ll Do <ul><li>You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls. </li><li>Putting your detective hat on to ask questions, investigate a problem and find a solution comes naturally to you. You are confident in navigating the ambiguity of not knowing all the answers but using your troubleshooting and questioning skills to lead you to the cause of the problem. </li><li>You&apos;ll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don&#x2019;t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely. </li><li>You understand what it means to go the extra mile and empower our customers to use technology every day to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other. </li></ul>What You Will Need To Be Successful <ul><li>You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!</li><li>You&apos;re a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills. </li><li>You&apos;re able to translate tech language into plain English. </li><li>You handle stressful situations with clarity, compassion and great judgement. </li><li>Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers. </li><li>You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone. </li><li>You have experience with contemporary support software such as Zendesk and productivity apps such as Slack. </li></ul>Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don&apos;t meet every single bullet point above, please still get in touch. We&apos;d love to have a chat and see if you could be a great fit. Why join us? At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We&#x2019;re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You&#x2019;ll have the flexibility to work from home or the office. We set a high bar and support our team to innovate and focus on continuous growth. You&#x2019;ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. <ul><li>This role is permanent, full time position and can be based anywhere in the Australia. </li><li>You must be legally entitled to work in Australia. </li><li>Applications close when we find the right person! </li></ul>Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverWell - Customer Support Specialist (Remote, AU)

Lifestyle Generalist - APAC Team (Australia-based candidates encouraged to apply) What We&apos;re Looking For &#x2705; Fluent English communication skills (spoken and written) &#x2705; Strong organisational and multitasking abilities &#x2705; A positive, proactive attitude and a problem-solving mindset &#x2705; Confidence in dealing with high-end clients and delivering outstanding service &#x2705; Knowledge of travel, dining, entertainment, or retail industries is a plus - but not essentialWhat We Offer &#x2728; The chance to be part of a dynamic, global team &#x2728; Opportunities to learn, grow, and progress your career &#x2728; Exposure to some of the world&apos;s most exclusive events and experiences &#x2728; A supportive, collaborative working culture &#x2728; Competitive compensation and benefits At Ten Group, we&apos;re on a mission: to become the most trusted service business in the world. We&apos;re seeking passionate, motivated, and resourceful individuals in Australia to join our APAC team as a Lifestyle Generalist.About the Role As a Lifestyle Generalist, you&apos;ll be the go-to expert for our members, helping them get the most out of life. You&apos;ll handle a wide range of interesting and often complex requests across:<ul> <li> Travel - planning bespoke itineraries and securing unique experiences </li> <li> Retail - sourcing exclusive products or hard-to-find items </li> <li> Entertainment - arranging restaurant bookings, event tickets, and unforgettable experiences </li> </ul>Using your research skills, creativity, and excellent communication, you&apos;ll deliver tailored solutions that exceed our members&apos; expectations - always within agreed timeframes.You&apos;ll also play a key role in sharing knowledge and best practices with your team and across our global business.Who We Are Ten Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day.Through our unique blend of expert human service and our proprietary tech platform, we help members access the very best in:<ul> <li> Travel </li> <li> Live Entertainment </li> <li> Dining </li> <li> Luxury Retail </li> </ul>We partner with top suppliers to negotiate exclusive benefits and design innovative loyalty programs for our corporate clients.Ten Group is growing rapidly, with ambitious plans for ongoing innovation and expansion. We&apos;re dedicated to improving the lives of millions of members around the world. Are you ready to help us become the most trusted service business in the world?Apply now and start your Ten journey! Requirements <ul> <li>Native-level business English skills for communication with English-speaking members </li> <li> Excellent verbal, interpersonal, and problem-solving skills; calm and professional under pressure </li> <li> Able to work independently, multitask, and manage tight deadlines </li> <li> Detail-oriented, adaptable, and committed to high customer service standards </li> <li> Strong administration and organizational skills </li> <li> Experience in luxury service, hospitality, travel, dining, or ticketing is a plus </li> <li>Remote role in Australia; 40-hour week with day/evening shifts, including weekends and public holidays This is a remote role based in Melbourne. The position is full-time, working 38 hours per week, with day shifts from Monday to Friday, starting from 8:00 am or 9:00 am. </li> </ul>Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as &#x2018;extra spending money&apos;) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. Please have a look our video!

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