LSI is seeking a Holiday Consultant to help families, couples and groups plan memorable holidays year-round. You&apos;ll provide personalized recommendations, coordinate bookings and ensure a seamless travel experience from start to finish. In this remote role, you&apos;ll consult with clients to understand their vision, design customized itineraries, arrange accommodations and activities, and stay updated on seasonal events and promotions. Comprehensive training and mentorship are provided.

Remote Holiday Specialist - Travel Planner & Concierge

About The Job We Craft New Realities, Inspired by a Legacy of Excellence. For over 170 years, the Maison Louis Vuitton has been synonymous with visionary craftsmanship, unparalleled quality, and an unwavering commitment to Savoir-Faire. As a Louis Vuitton Client Service Advisor, you will serve as a distinguished ambassador, curating exceptional client journeys through remote communication channels and bringing the Louis Vuitton experience to life with sophistication and grace. About The Role Become an integral part of our esteemed Louis Vuitton Client Service team, engaging with discerning clientele across Australia and beyond. In this casual role, you will be entrusted with delivering unparalleled client experiences, conveying the rich heritage of Louis Vuitton, and showcasing our meticulously crafted collections &#x2013; all from our dedicated contact centre environment. Job responsibilities Your Core Contributions: <ul><li>Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting.</li><li>Articulate the Maison&apos;s rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.</li><li>Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.</li><li>Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton. </li></ul>Profile We&#x2019;re looking for exceptional customer service professionals with experience in premium retail, fashion, luxury hospitality or other high-touch service environments, who are excited to deliver the Louis Vuitton client experience remotely. The ideal candidate will bring: <ul><li>Client-first mindset: A genuine passion for delivering personalised, memorable service and building lasting client relationships.</li><li>Premium retail exposure: Experience within fashion, premium retail, luxury or a similarly elevated customer environment.</li><li>Exceptional communication: Strong verbal and written skills, with the confidence to engage clients across phone and digital channels.</li><li>Performance focus: Comfortable working towards KPIs and individual and team targets within a structured environment.</li><li>Digital confidence: Ability to navigate multiple systems while maintaining a seamless client experience.</li><li>Resilience and collaboration: A proactive, adaptable approach and the ability to contribute positively within a fast-paced team environment. </li></ul>Previous experience in a contact centre, digital client service, personal shopping or remote sales environment is highly regarded. Additional information Louis Vuitton Offers: <ul><li>Competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections.</li><li>Unparalleled opportunities for career development and advancement within the Louis Vuitton Maison on a global scale.</li><li>A supportive and collaborative team environment, complemented by comprehensive training programs designed to cultivate expertise in remote clienteling. </li></ul>Embark on an exceptional career journey with the Maison Louis Vuitton. We invite you to apply and share your vision with us. Reference LVM34534

Client Service Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Relocation Consultant, APAC based in Australia. As a Relocation Consultant, APAC, you will support individuals and employees throughout their international relocation journeys, helping them navigate the practical and personal challenges of moving to a new country. Acting as their primary point of contact, you will provide tailored guidance, coordinate relocation services, and ensure a smooth and positive customer experience from start to finish. You will work with a network of relocation specialists and service providers across the Asia-Pacific region, managing multiple customers, timelines, and destination requirements. Through a combination of customer support, problem-solving, and local expertise, you will help relocators settle into their new environments with confidence. You will also contribute to improving service delivery, maintaining accurate operational records, and sharing knowledge across an international team. This fully remote and flexible opportunity is ideal for a customer-focused professional who enjoys working independently in a dynamic, multicultural environment. Accountabilities <ul><li>Manage a portfolio of relocators throughout their relocation journeys, acting as their primary point of contact and building trusted, long-term customer relationships.</li><li>Communicate with customers through digital platforms and consultative support calls to understand their individual needs, explain available services, and provide personalized guidance.</li><li>Offer practical advice and relevant expertise on all aspects of international relocation and settling into a new destination, helping customers integrate successfully into their new environments.</li><li>Support employees in understanding and complying with their employers&apos; relocation policies, including the effective management of relocation allowances and available benefits.</li><li>Handle complex customer enquiries and challenging situations, applying sound judgment to identify appropriate solutions and escalate issues when necessary.</li><li>Recommend, coordinate, and manage additional relocation services through an established network of specialist providers, including immigration, tax, shipping, and destination service partners.</li><li>Delegate relevant tasks to third-party consultants and monitor service delivery to ensure that all activities meet quality standards, customer expectations, and agreed service-level agreements (SLAs).</li><li>Monitor customer cases, identify delivery issues and operational inefficiencies, and manage escalations to ensure timely and effective resolution.</li><li>Maintain accurate and up-to-date customer information, ensuring operational records support reporting, data analysis, and continuous improvement.</li><li>Follow established operational processes and actively contribute to the implementation of new procedures, tools, and service delivery improvements.</li><li>Develop a strong understanding of relocation products, digital platforms, and application features to guide customers in making the most of available resources.</li><li>Contribute to the development and maintenance of the internal knowledge library by capturing relevant insights, destination information, and best practices.</li><li>Collaborate with other relocation consultants and internal stakeholders to share knowledge, exchange ideas, and develop creative solutions to customer challenges. </li></ul>Requirements <ul><li>Fluency in written and spoken English, with excellent communication and interpersonal skills.</li><li>Good knowledge or first-hand experience of major cities, cultural environments, and lifestyle norms across the Asia-Pacific (APAC) region.</li><li>Familiarity with additional APAC countries, their local cultures, and destination requirements is an advantage.</li><li>Previous experience in global mobility, international relocation management, or destination services is beneficial but not mandatory. Comprehensive training and upskilling will be provided.</li><li>Experience in customer-facing roles such as Customer Success Management, concierge services, personal assistance, customer support, operations, travel, hospitality, SaaS, or Human Resources is highly valued.</li><li>Strong customer orientation, with a genuine commitment to understanding individual needs and delivering an exceptional customer experience.</li><li>Excellent organizational and time-management skills, with the ability to manage multiple customer portfolios, competing priorities, and different relocation timelines.</li><li>Clear, concise, and adaptable communication skills, including the ability to manage customer expectations and address concerns or objections diplomatically.</li><li>Strong execution and problem-solving abilities, with a proactive approach to resolving challenges and ensuring tasks are completed efficiently.</li><li>High attention to detail, particularly when tracking customer requirements, managing relocation information, and providing accurate recommendations.</li><li>Ability to navigate ambiguity, adapt to changing circumstances, and respond effectively to complex or unexpected customer situations.</li><li>Resilience and flexibility, with a willingness to learn from challenges and continuously improve service delivery.</li><li>Ability to work autonomously in a fully remote environment while maintaining motivation, accountability, and productivity.</li><li>Strong collaboration skills and the ability to work effectively with international teams and third-party service providers. </li></ul>Benefits <ul><li>Fully remote working arrangements, with opportunities to work from Australia and other supported APAC locations, including Singapore and Japan.</li><li>Flexible working environment designed to support different schedules, locations, and personal commitments.</li><li>Comprehensive free training and professional upskilling to develop the skills required for successful relocation consulting.</li><li>Paid training on internal systems, tools, and operational processes.</li><li>Opportunity to develop expertise in international relocation, global mobility, and destination services.</li><li>Exposure to diverse cultures, international markets, and a global network of relocation professionals.</li><li>Opportunities to collaborate with experienced specialists and third-party service providers across multiple countries.</li><li>A dynamic and evolving working environment that encourages autonomy, initiative, continuous learning, and creative problem-solving. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Relocation Consultant, APAC

We&apos;re hiring for a Product Support Specialist to provide expert technical assistance and ensure a seamless experience for B2B software customers. This remote role involves diving deep into complex product workflows and resolving sophisticated technical inquiries. The Role&#x2022; Troubleshoot complex SaaS configurations and investigate technical issues from initial report through resolution&#x2022; Communicate technical concepts clearly and effectively to diverse audiences in an asynchronous environment&#x2022; Partner with engineering and other teams to synthesize technical information and improve internal support workflows&#x2022; Guide enterprise and SMB customers through detailed product usage and best practices What You&apos;ll Need&#x2022; Strong background in technical B2B support with expertise in hands-on troubleshooting&#x2022; Excellent communication skills and a systematic approach to problem-solving with a high sense of ownership&#x2022; Curiosity and keen attention to detail when addressing customer inquiries and building solutions What&apos;s On Offer&#x2022; Competitive salary&#x2022; Unlimited paid time off with a recommended minimum of four weeks per year&#x2022; Generous paid family leave and flexible working budgets for equipment and education&#x2022; Stock options with an extended exercise window Apply via Haystack today!

Product Support Specialist

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. Here&apos;s The Good Info You Want To Know <ul><li>Australian based role</li><li>Multiple permanent full-time positions available</li><li>Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.</li><li>Rotating roster generally released 2 weeks in advance</li><li>Paid training + access to additional support while you&apos;re settling in</li><li>You will be required to complete a National Police Clearance</li><li>Full work rights to work within Australia</li><li>You must reside in one of the following states Victoria, New South Wales or Queensland </li></ul>What Makes a Successful Customer Care Consultant <ul><li>Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.</li><li>Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.</li><li>Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.</li><li>Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.</li><li>Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.</li><li>Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process</li><li>Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence. </li></ul>These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. As this role is working from home, you will need to have the following setup: <ul><li>Windows 11 based PC &amp; Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum)</li><li>Anti-Virus installed and Windows Defender switched on.</li><li>Must have two stand alone monitors (this does not include laptop screen)</li><li>Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use. </li><li>Headset with a microphone.</li><li>Smartphone Android 14 or IOS 16 or above.</li><li>Note: No Macbooks as they are not compatible with our system. </li></ul>What&#x2019;s in it for you? <ul><li>Enjoy financial &amp; non-financial incentives - We celebrate &amp; reward our team members as part of our high-performance culture.</li><li>Career Growth - We move at pace, so do our team members when it comes to career progression &amp; development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.</li><li>Health &amp; Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life&#x2014;both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.</li><li>Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.</li><li>Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. </li></ul>About Probe CX Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first &amp; foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on &#x2018;Apply Now&#x2019;. Need adjustments for accessibility needs throughout our recruitment process - please let us know. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

Customer Care Representative Remote

At <a href="https://jobicy.com/company/skillsoft" target="_blank" rel="noopener">Skillsoft</a>, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Senior Customer Success Manager
Skillsoft is seeking a Senior Customer Success Manager (CSM) to work with our customers to translate business and workforce priorities into a clear success strategy. The role combines executive engagement, skills and workforce strategy, data-led value realization, commercial acumen, and cross-functional orchestration in an increasingly AI-enabled and skills-based world.
In this role, the CSM will have the opportunity to serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of Skillsoft’s workforce transformation and skills development solutions. Partner with learning, talent, HR, and business leaders to accelerate adoption, deliver measurable outcomes, strengthen retention, and identify opportunities for long-term growth.
The successful candidate will own the customer success plan across onboarding, adoption, value realization, expansion readiness, and renewal, while partnering closely with Sales, Professional Services, Product and internal specialists to deliver a coordinated customer experience.
Key Responsibilities
Strategic Customer Leadership
<ul>
<li>Act as a strategic advisor to learning, talent, HR, and business leaders, aligning skills development and workforce transformation priorities to measurable business outcomes.</li>
<li>Build trusted relationships across customer organizations, including with executive sponsors, and translate platform, engagement, and skills insights into relevant strategic recommendations.</li>
<li>Create and maintain customer success plans with clear goals, milestones, success measures, owners, and review cadences.</li>
<li>Partner with customers to shape skills-based workforce strategies using Skillsoft’s learning, coaching, skills intelligence, and related capabilities to address priority capability gaps.</li>
</ul>
Value realization &amp; business outcomes
<ul>
<li>Guide customers through implementation, launch, promotion, adoption, and ongoing optimization of their learning and skilling programs.</li>
<li>Guide and manage customers through platform evolution, AI-powered experiences, and program or operating-model change by establishing adoption strategies, stakeholder engagement plans, and success measures.</li>
<li>Analyze engagement, adoption, skills, and outcome data to identify trends, produce actionable insights, and demonstrate value to operational and executive stakeholders.</li>
<li>Oversee outcome-focused business reviews that assess progress against the customer’s strategy, key performance measures, risks, opportunities, and next priorities.</li>
<li>Articulate Skillsoft’s value proposition and connect learning and skills development to organizational transformation, business growth, workforce readiness, and competitive differentiation.</li>
</ul>
Retention, growth, and account health
<ul>
<li>Own customer health and success across the assigned portfolio, proactively identifying adoption barriers, risk signals, and potential churn and coordinating timely mitigation plans.</li>
<li>Drive retention and expansion readiness by understanding customer priorities, maturity, outcomes, and evolving business needs.</li>
<li>Proactively identify white-space and growth opportunities and partner with the Account Executive on account strategy, timing, readiness, value, renewal, and expansion motions.</li>
<li>Maintain accurate and timely customer plans, health assessments, risks, outcomes, opportunities, and follow-up actions in the designated systems.</li>
</ul>
Cross-functional orchestration and customer advocacy
<ul>
<li>Serve as the customer advocate and orchestrator across Sales, Solutions, Product, Professional Services, Support, and other internal teams to drive coordinated execution and customer outcomes.</li>
<li>Lead or facilitate resolution of customer issues and concerns, ensuring clear ownership, communication, and follow-through with both customer and internal stakeholders.</li>
<li>Capture and communicate customer feedback, market insight, and content or product needs to the appropriate Skillsoft teams to inform prioritization and repeatable customer-success practices.</li>
<li>Stay current on digital learning, skills, AI, technology, and workforce trends, and apply relevant insights in customer conversations.</li>
</ul>
Required Skills and Qualifications
<ul>
<li>8+ years of experience in Customer Success, account management, consulting, Sales, or Professional Services, in enterprise software, digital learning, talent, or HR technology with a Bachelor’s degree in business, education, or a related field, or equivalent professional experience.</li>
<li>Experience managing a high-volume portfolio of 30+ enterprise customers up to $ 7m book of business within an assigned territory.</li>
<li>Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, organizational capability, or business transformation priorities.</li>
<li>Strong understanding of digital learning, skills development, learning strategy, talent management, skills taxonomies, and competency development.</li>
<li>Ability to interpret engagement, adoption, skills, and business outcome data and turn it into a concise, compelling value story and practical recommendations.</li>
<li>Demonstrated commercial acumen, including identifying growth signals, influencing account strategy, and supporting retention and expansion outcomes.</li>
<li>Strong executive communication, consulting, facilitation, presentation, and relationship-management skills.</li>
<li>Effective project and stakeholder management, with the ability to prioritize across a complex customer portfolio and operate with clear follow-through.</li>
<li>Critical thinking, problem-solving, and decision-making skills that balance data with responsive, independent, and solution-focused action.</li>
<li>Ability to adapt to changing customer strategies, platform capabilities, team relationships, and organizational priorities.</li>
</ul>
Preferred Skills and Experience
<ul>
<li>Experience with Salesforce CRM and ChurnZero or equivalent customer-success platforms.</li>
<li>Working knowledge of technology and developer skills, current AI trends, and their relevance to workforce development.</li>
<li>Advanced PowerPoint and Excel skills, with proficiency in Word and Outlook.</li>
<li>Experience working across distributed teams and engaging customers and internal stakeholders across ANZ.</li>
</ul>
Success in this role
Success will be demonstrated through measurable customer outcomes, sustained adoption, strong executive sponsorship, proactive risk management, high-quality renewal readiness, and well-qualified growth opportunities developed in partnership with Sales.
<h3>MORE ABOUT SKILLSOFT:</h3>
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&amp;data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&amp;reserved=0" rel="nofollow ugc noopener" target="_blank">skillsoft.com</a>.

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Sr Customer Success Manager

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we&#x2019;re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day. The Opportunity &#x2013; Bring Your Contact Centre Experience to Life and work from anywhere in Australia We&#x2019;re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you&#x2019;re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people&#x2019;s lives, this role is for you. What You&#x2019;ll Be Doing As a Call Centre Representative, you&#x2019;ll be the first point of contact for clients across Australia and New Zealand. You&#x2019;ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction. Your day-to-day responsibilities will include: <ul><li>Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)</li><li>Following up on leads generated from direct marketing and rebooking lapsed clients</li><li>Booking and managing clinic appointments using our CRM and internal systems</li><li>Accurately updating client records and ensuring all information is documented</li><li>Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism</li><li>Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores) </li></ul>What We&#x2019;re Looking For We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors. The ideal candidate will: <ul><li>Be an excellent communicator who can adapt their style to each client&#x2019;s needs</li><li>Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role</li><li>Have strong experience working in fast-paced, target-driven contact centre environments</li><li>Be highly proficient with CRM platforms and confident navigating multiple systems</li><li>Demonstrate strong organisational skills and attention to detail</li><li>Thrive in a team-focused, customer-first culture</li><li>Be motivated by KPIs and take pride in achieving individual and team goals </li></ul>What You&#x2019;ll Get In Return <ul><li>A structured onboarding and training program with ongoing coaching</li><li>Monthly and quarterly incentives based on performance</li><li>A collaborative, inclusive, and fun workplace culture</li><li>Access to MyRewards &#x2013; exclusive discounts and wellness benefits</li><li>Career growth opportunities within a purpose-led global organisation </li></ul>Our Values At Audika, we: <ul><li>Create trust through care and accountability</li><li>Work as a team, supporting each other&#x2019;s success</li><li>Embrace a can-do attitude and a passion for service</li><li>Drive innovation to improve client outcomes </li></ul>Make a Difference with Every Call Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract Australia

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Payment Support Specialist based in Australia. As a Payment Support Specialist, you will play a key role in delivering seamless customer experiences within a fast-growing fintech environment at the intersection of traditional finance and blockchain technology. You will serve as a primary point of contact for users and partners, helping them navigate payment processes, resolve transaction issues, and understand financial products. Working closely with product, engineering, and testing teams, you will investigate complex cases and contribute to continuous improvements in service quality. This role offers hands-on exposure to payment gateways, digital assets, blockchain-based solutions, and compliance-related processes. You will join an international, fully remote team that values initiative, collaboration, and continuous learning. With opportunities to influence product development through customer feedback, you can make a meaningful contribution to the reliability and usability of innovative financial services. Accountabilities <ul><li>Customer support: Deliver high-quality customer assistance through email, live chat, and ticketing systems, ensuring timely, professional, and helpful responses.</li><li>Payment issue resolution: Handle payment-related inquiries, including transaction status, failed payments, troubleshooting, and general account questions.</li><li>Payment process guidance: Explain payment flows, available options, and transaction procedures clearly to users and partners, helping them navigate financial services confidently.</li><li>Investigation and troubleshooting: Analyze customer issues, identify root causes, and collaborate with technical teams to resolve complex payment and account-related problems.</li><li>Cross-functional collaboration: Work closely with developers, testers, product managers, and other internal stakeholders to investigate incidents and improve platform performance.</li><li>Customer feedback and product improvement: Identify recurring issues, document user feedback, and share actionable insights that help improve products, payment processes, and customer satisfaction.</li><li>CRM and case management: Maintain accurate, detailed records of customer interactions, payment incidents, and resolutions within CRM and ticketing systems.</li><li>Support documentation: Contribute to the creation, maintenance, and improvement of FAQs, internal knowledge bases, troubleshooting guides, and customer support documentation.</li><li>Process optimization: Identify opportunities to streamline support workflows, improve response quality, and enhance operational efficiency through better tools and procedures.</li><li>Shift coverage: Follow the designated 3/3 rotational schedule, covering two day shifts and one night shift, while maintaining consistent support quality across working periods. </li></ul>Requirements <ul><li>English proficiency at B2 level or above, alongside Russian language proficiency, with strong written and verbal communication skills in both languages.</li><li>Previous experience in customer support, preferably within fintech, payment services, financial technology, or digital product environments.</li><li>Practical understanding of payment processes, including payment gateways, transaction flows, payment troubleshooting, and basic financial compliance principles.</li><li>Strong analytical and troubleshooting abilities, with a structured approach to investigating issues, identifying root causes, and delivering effective solutions.</li><li>Excellent customer service skills, including empathy, patience, active listening, and the ability to communicate complex information clearly.</li><li>Strong attention to detail and accuracy when handling financial transactions, documenting customer interactions, and resolving payment-related issues.</li><li>Ability to remain calm under pressure, manage multiple requests efficiently, and maintain high service standards in a fast-paced environment.</li><li>A proactive, adaptable mindset, with a willingness to learn new technologies, support tools, payment methods, and product features.</li><li>Ability to work independently while collaborating effectively with colleagues in an international, distributed team.</li><li>Good time management and organizational skills, with the ability to prioritize tasks and meet response and resolution expectations.</li><li>Familiarity with CRM platforms, customer support ticketing systems, knowledge bases, or support automation tools is an advantage.</li><li>Experience supporting cryptocurrency products, blockchain-based services, or other digital payment solutions is a plus.</li><li>Previous experience working remotely or in a globally distributed team is desirable.</li><li>Flexibility to work the required rotational schedule, including daytime and nighttime shifts. </li></ul>Benefits <ul><li>Fully remote work: Work from anywhere within a globally distributed team.</li><li>Flexible working environment: Benefit from a remote-first culture that supports autonomy and flexibility within the required shift rotation.</li><li>Career development: Access opportunities for professional growth in the rapidly evolving fintech and digital payments industries.</li><li>Continuous learning: Benefit from learning resources, practical tools, and guidance from experienced professionals.</li><li>Constructive feedback culture: Participate in regular one-to-one meetings, transparent performance reviews, and an environment that encourages open communication.</li><li>International collaboration: Work alongside colleagues across support, engineering, product, compliance, and other business functions.</li><li>Meaningful product impact: Contribute directly to improving customer experiences and the reliability of innovative financial services.</li><li>Exposure to emerging technologies: Develop practical knowledge of payment infrastructure, blockchain, cryptocurrency, and digital financial products.</li><li>Opportunities for advancement: Build your expertise and explore longer-term career progression within a growing technology-driven organization. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Payment Support Specialist

At Precisely, we&apos;re not just building software &#x2014; we&apos;re shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world&apos;s most trusted brands make confident decisions with data they can rely on. We&apos;re an AI-first organization, which means artificial intelligence isn&apos;t a buzzword here &#x2014; it&apos;s woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you&apos;re ready to do meaningful work at the intersection of AI and data &#x2014; and help define what&apos;s possible &#x2014; we&apos;d love for you to apply! Overview This role specialises in providing remote technical support for Precisely software and solutions. You will provide technical support to customers, using problem determination and root-cause identification skills to diagnose and resolve issues.You will collaborate with other support teams to prioritise and drive problems through to resolution, while communicating clear action plans and updates to customers. You will also contribute to improving technical support tools, procedures and processes, and may have opportunities to share knowledge and mentor others within the team. The role contributes to delivering a high level of customer satisfaction and achieving the broader objectives of the Support organisation. What You Will Do <ul><li>Provides live support to customers that includes periodic weekend shifts for On Call Support.</li><li>Responds to queries from customers and Professional services Consultants, via phone, email and web.</li><li>Defines, analyzes, and resolves customer issues in a timely &amp; accurate manner.</li><li>Provides periodic updates to the customers, co-workers, and management on the status of outstanding issues.</li><li>Updates status of issues in the incident tracking system and performs appropriate follow-up on escalated issues.</li><li>Documents complex issue resolutions for both the customer and internal reference, following the appropriate support processes.</li><li>Assists senior team members with complex issues to gain experience and exposure to more advanced problems.</li><li>Responsible for ensuring that the Service Level Agreements (SLAs) between customers and Sterling are met consistently.</li><li>Contributes, reviews and maintains knowledge base content on an ongoing basis. </li></ul>What We Are Looking For <ul><li>2 - 4 years related programming or operations/technical support experience or consulting services.</li><li>Excellent communication (oral and written), analytical and troubleshooting skills.</li><li>OS experience in one or more areas of UNIX and/or Windows and/or LINUX and/or AS400.</li><li>Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL.</li><li>Knowledge in one or more areas of the following: Web Extensions and/or Tomcat (servlet engine) and/or Servlets and/or Apache (web server) and/or JSP and/or JavaScript and/or HTML.</li><li>Java: Ability to read and step through an Object Oriented Language, preferably Java; Jdbc, Jdk, Jvm, stack traces.</li><li>Knowledge in one or more areas of the following Protocols/Standards: http/https and/or ftp/sftp and/or SOAP and/or SMTP and/or POP and/or AS2 and/or Rosetta Net.</li><li>Ability to take ownership of complex issues/assignments and follow through to completion.</li><li>Demonstrates aptitude to prioritize and handle multiple issues simultaneously</li><li>Strong attention to detail and accuracy.</li><li>Understanding of Docker concept and ability to troubleshoot issues on docker platform.</li><li>Ability to work with Virtual Machines.</li><li>Knowledge on User Exits and Rest API.</li><li>Exposure to IBM Sterling B2B Portfolio (Sterling B2B Integrator., B2Bac, Sterling File Gateway and Sterling Connect: Direct would be an advantage.</li><li>Ability to work independently in a fast paced environment.</li><li>Ability to function and contribute in team environment.</li><li>Willing to work flexible hours.</li><li>AA/AS in Computer Science or related technical experience. </li></ul>AI Skills/Knowledge <ul><li>Ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate troubleshooting, research, and documentation.</li><li>Familiarity with AI-assisted log analysis and anomaly detection to speed root-cause identification.</li><li>Openness to adopting AI-driven workflows as part of daily support operations. </li></ul>Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (&#x201C;Precisely&#x201D;) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

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