At <a href="https://jobicy.com/company/skillsoft" target="_blank" rel="noopener">Skillsoft</a>, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Senior Customer Success Manager
Skillsoft is seeking a Senior Customer Success Manager (CSM) to work with our customers to translate business and workforce priorities into a clear success strategy. The role combines executive engagement, skills and workforce strategy, data-led value realization, commercial acumen, and cross-functional orchestration in an increasingly AI-enabled and skills-based world.
In this role, the CSM will have the opportunity to serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of Skillsoft’s workforce transformation and skills development solutions. Partner with learning, talent, HR, and business leaders to accelerate adoption, deliver measurable outcomes, strengthen retention, and identify opportunities for long-term growth.
The successful candidate will own the customer success plan across onboarding, adoption, value realization, expansion readiness, and renewal, while partnering closely with Sales, Professional Services, Product and internal specialists to deliver a coordinated customer experience.
Key Responsibilities
Strategic Customer Leadership
<ul>
<li>Act as a strategic advisor to learning, talent, HR, and business leaders, aligning skills development and workforce transformation priorities to measurable business outcomes.</li>
<li>Build trusted relationships across customer organizations, including with executive sponsors, and translate platform, engagement, and skills insights into relevant strategic recommendations.</li>
<li>Create and maintain customer success plans with clear goals, milestones, success measures, owners, and review cadences.</li>
<li>Partner with customers to shape skills-based workforce strategies using Skillsoft’s learning, coaching, skills intelligence, and related capabilities to address priority capability gaps.</li>
</ul>
Value realization &amp; business outcomes
<ul>
<li>Guide customers through implementation, launch, promotion, adoption, and ongoing optimization of their learning and skilling programs.</li>
<li>Guide and manage customers through platform evolution, AI-powered experiences, and program or operating-model change by establishing adoption strategies, stakeholder engagement plans, and success measures.</li>
<li>Analyze engagement, adoption, skills, and outcome data to identify trends, produce actionable insights, and demonstrate value to operational and executive stakeholders.</li>
<li>Oversee outcome-focused business reviews that assess progress against the customer’s strategy, key performance measures, risks, opportunities, and next priorities.</li>
<li>Articulate Skillsoft’s value proposition and connect learning and skills development to organizational transformation, business growth, workforce readiness, and competitive differentiation.</li>
</ul>
Retention, growth, and account health
<ul>
<li>Own customer health and success across the assigned portfolio, proactively identifying adoption barriers, risk signals, and potential churn and coordinating timely mitigation plans.</li>
<li>Drive retention and expansion readiness by understanding customer priorities, maturity, outcomes, and evolving business needs.</li>
<li>Proactively identify white-space and growth opportunities and partner with the Account Executive on account strategy, timing, readiness, value, renewal, and expansion motions.</li>
<li>Maintain accurate and timely customer plans, health assessments, risks, outcomes, opportunities, and follow-up actions in the designated systems.</li>
</ul>
Cross-functional orchestration and customer advocacy
<ul>
<li>Serve as the customer advocate and orchestrator across Sales, Solutions, Product, Professional Services, Support, and other internal teams to drive coordinated execution and customer outcomes.</li>
<li>Lead or facilitate resolution of customer issues and concerns, ensuring clear ownership, communication, and follow-through with both customer and internal stakeholders.</li>
<li>Capture and communicate customer feedback, market insight, and content or product needs to the appropriate Skillsoft teams to inform prioritization and repeatable customer-success practices.</li>
<li>Stay current on digital learning, skills, AI, technology, and workforce trends, and apply relevant insights in customer conversations.</li>
</ul>
Required Skills and Qualifications
<ul>
<li>8+ years of experience in Customer Success, account management, consulting, Sales, or Professional Services, in enterprise software, digital learning, talent, or HR technology with a Bachelor’s degree in business, education, or a related field, or equivalent professional experience.</li>
<li>Experience managing a high-volume portfolio of 30+ enterprise customers up to $ 7m book of business within an assigned territory.</li>
<li>Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, organizational capability, or business transformation priorities.</li>
<li>Strong understanding of digital learning, skills development, learning strategy, talent management, skills taxonomies, and competency development.</li>
<li>Ability to interpret engagement, adoption, skills, and business outcome data and turn it into a concise, compelling value story and practical recommendations.</li>
<li>Demonstrated commercial acumen, including identifying growth signals, influencing account strategy, and supporting retention and expansion outcomes.</li>
<li>Strong executive communication, consulting, facilitation, presentation, and relationship-management skills.</li>
<li>Effective project and stakeholder management, with the ability to prioritize across a complex customer portfolio and operate with clear follow-through.</li>
<li>Critical thinking, problem-solving, and decision-making skills that balance data with responsive, independent, and solution-focused action.</li>
<li>Ability to adapt to changing customer strategies, platform capabilities, team relationships, and organizational priorities.</li>
</ul>
Preferred Skills and Experience
<ul>
<li>Experience with Salesforce CRM and ChurnZero or equivalent customer-success platforms.</li>
<li>Working knowledge of technology and developer skills, current AI trends, and their relevance to workforce development.</li>
<li>Advanced PowerPoint and Excel skills, with proficiency in Word and Outlook.</li>
<li>Experience working across distributed teams and engaging customers and internal stakeholders across ANZ.</li>
</ul>
Success in this role
Success will be demonstrated through measurable customer outcomes, sustained adoption, strong executive sponsorship, proactive risk management, high-quality renewal readiness, and well-qualified growth opportunities developed in partnership with Sales.
<h3>MORE ABOUT SKILLSOFT:</h3>
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&amp;data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&amp;reserved=0" rel="nofollow ugc noopener" target="_blank">skillsoft.com</a>.

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Sr Customer Success Manager

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we&#x2019;re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day. The Opportunity &#x2013; Bring Your Contact Centre Experience to Life and work from anywhere in Australia We&#x2019;re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you&#x2019;re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people&#x2019;s lives, this role is for you. What You&#x2019;ll Be Doing As a Call Centre Representative, you&#x2019;ll be the first point of contact for clients across Australia and New Zealand. You&#x2019;ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction. Your day-to-day responsibilities will include: <ul><li>Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)</li><li>Following up on leads generated from direct marketing and rebooking lapsed clients</li><li>Booking and managing clinic appointments using our CRM and internal systems</li><li>Accurately updating client records and ensuring all information is documented</li><li>Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism</li><li>Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores) </li></ul>What We&#x2019;re Looking For We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors. The ideal candidate will: <ul><li>Be an excellent communicator who can adapt their style to each client&#x2019;s needs</li><li>Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role</li><li>Have strong experience working in fast-paced, target-driven contact centre environments</li><li>Be highly proficient with CRM platforms and confident navigating multiple systems</li><li>Demonstrate strong organisational skills and attention to detail</li><li>Thrive in a team-focused, customer-first culture</li><li>Be motivated by KPIs and take pride in achieving individual and team goals </li></ul>What You&#x2019;ll Get In Return <ul><li>A structured onboarding and training program with ongoing coaching</li><li>Monthly and quarterly incentives based on performance</li><li>A collaborative, inclusive, and fun workplace culture</li><li>Access to MyRewards &#x2013; exclusive discounts and wellness benefits</li><li>Career growth opportunities within a purpose-led global organisation </li></ul>Our Values At Audika, we: <ul><li>Create trust through care and accountability</li><li>Work as a team, supporting each other&#x2019;s success</li><li>Embrace a can-do attitude and a passion for service</li><li>Drive innovation to improve client outcomes </li></ul>Make a Difference with Every Call Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract Australia

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Payment Support Specialist based in Australia. As a Payment Support Specialist, you will play a key role in delivering seamless customer experiences within a fast-growing fintech environment at the intersection of traditional finance and blockchain technology. You will serve as a primary point of contact for users and partners, helping them navigate payment processes, resolve transaction issues, and understand financial products. Working closely with product, engineering, and testing teams, you will investigate complex cases and contribute to continuous improvements in service quality. This role offers hands-on exposure to payment gateways, digital assets, blockchain-based solutions, and compliance-related processes. You will join an international, fully remote team that values initiative, collaboration, and continuous learning. With opportunities to influence product development through customer feedback, you can make a meaningful contribution to the reliability and usability of innovative financial services. Accountabilities <ul><li>Customer support: Deliver high-quality customer assistance through email, live chat, and ticketing systems, ensuring timely, professional, and helpful responses.</li><li>Payment issue resolution: Handle payment-related inquiries, including transaction status, failed payments, troubleshooting, and general account questions.</li><li>Payment process guidance: Explain payment flows, available options, and transaction procedures clearly to users and partners, helping them navigate financial services confidently.</li><li>Investigation and troubleshooting: Analyze customer issues, identify root causes, and collaborate with technical teams to resolve complex payment and account-related problems.</li><li>Cross-functional collaboration: Work closely with developers, testers, product managers, and other internal stakeholders to investigate incidents and improve platform performance.</li><li>Customer feedback and product improvement: Identify recurring issues, document user feedback, and share actionable insights that help improve products, payment processes, and customer satisfaction.</li><li>CRM and case management: Maintain accurate, detailed records of customer interactions, payment incidents, and resolutions within CRM and ticketing systems.</li><li>Support documentation: Contribute to the creation, maintenance, and improvement of FAQs, internal knowledge bases, troubleshooting guides, and customer support documentation.</li><li>Process optimization: Identify opportunities to streamline support workflows, improve response quality, and enhance operational efficiency through better tools and procedures.</li><li>Shift coverage: Follow the designated 3/3 rotational schedule, covering two day shifts and one night shift, while maintaining consistent support quality across working periods. </li></ul>Requirements <ul><li>English proficiency at B2 level or above, alongside Russian language proficiency, with strong written and verbal communication skills in both languages.</li><li>Previous experience in customer support, preferably within fintech, payment services, financial technology, or digital product environments.</li><li>Practical understanding of payment processes, including payment gateways, transaction flows, payment troubleshooting, and basic financial compliance principles.</li><li>Strong analytical and troubleshooting abilities, with a structured approach to investigating issues, identifying root causes, and delivering effective solutions.</li><li>Excellent customer service skills, including empathy, patience, active listening, and the ability to communicate complex information clearly.</li><li>Strong attention to detail and accuracy when handling financial transactions, documenting customer interactions, and resolving payment-related issues.</li><li>Ability to remain calm under pressure, manage multiple requests efficiently, and maintain high service standards in a fast-paced environment.</li><li>A proactive, adaptable mindset, with a willingness to learn new technologies, support tools, payment methods, and product features.</li><li>Ability to work independently while collaborating effectively with colleagues in an international, distributed team.</li><li>Good time management and organizational skills, with the ability to prioritize tasks and meet response and resolution expectations.</li><li>Familiarity with CRM platforms, customer support ticketing systems, knowledge bases, or support automation tools is an advantage.</li><li>Experience supporting cryptocurrency products, blockchain-based services, or other digital payment solutions is a plus.</li><li>Previous experience working remotely or in a globally distributed team is desirable.</li><li>Flexibility to work the required rotational schedule, including daytime and nighttime shifts. </li></ul>Benefits <ul><li>Fully remote work: Work from anywhere within a globally distributed team.</li><li>Flexible working environment: Benefit from a remote-first culture that supports autonomy and flexibility within the required shift rotation.</li><li>Career development: Access opportunities for professional growth in the rapidly evolving fintech and digital payments industries.</li><li>Continuous learning: Benefit from learning resources, practical tools, and guidance from experienced professionals.</li><li>Constructive feedback culture: Participate in regular one-to-one meetings, transparent performance reviews, and an environment that encourages open communication.</li><li>International collaboration: Work alongside colleagues across support, engineering, product, compliance, and other business functions.</li><li>Meaningful product impact: Contribute directly to improving customer experiences and the reliability of innovative financial services.</li><li>Exposure to emerging technologies: Develop practical knowledge of payment infrastructure, blockchain, cryptocurrency, and digital financial products.</li><li>Opportunities for advancement: Build your expertise and explore longer-term career progression within a growing technology-driven organization. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Payment Support Specialist

At Precisely, we&apos;re not just building software &#x2014; we&apos;re shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world&apos;s most trusted brands make confident decisions with data they can rely on. We&apos;re an AI-first organization, which means artificial intelligence isn&apos;t a buzzword here &#x2014; it&apos;s woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you&apos;re ready to do meaningful work at the intersection of AI and data &#x2014; and help define what&apos;s possible &#x2014; we&apos;d love for you to apply! Overview This role specialises in providing remote technical support for Precisely software and solutions. You will provide technical support to customers, using problem determination and root-cause identification skills to diagnose and resolve issues.You will collaborate with other support teams to prioritise and drive problems through to resolution, while communicating clear action plans and updates to customers. You will also contribute to improving technical support tools, procedures and processes, and may have opportunities to share knowledge and mentor others within the team. The role contributes to delivering a high level of customer satisfaction and achieving the broader objectives of the Support organisation. What You Will Do <ul><li>Provides live support to customers that includes periodic weekend shifts for On Call Support.</li><li>Responds to queries from customers and Professional services Consultants, via phone, email and web.</li><li>Defines, analyzes, and resolves customer issues in a timely &amp; accurate manner.</li><li>Provides periodic updates to the customers, co-workers, and management on the status of outstanding issues.</li><li>Updates status of issues in the incident tracking system and performs appropriate follow-up on escalated issues.</li><li>Documents complex issue resolutions for both the customer and internal reference, following the appropriate support processes.</li><li>Assists senior team members with complex issues to gain experience and exposure to more advanced problems.</li><li>Responsible for ensuring that the Service Level Agreements (SLAs) between customers and Sterling are met consistently.</li><li>Contributes, reviews and maintains knowledge base content on an ongoing basis. </li></ul>What We Are Looking For <ul><li>2 - 4 years related programming or operations/technical support experience or consulting services.</li><li>Excellent communication (oral and written), analytical and troubleshooting skills.</li><li>OS experience in one or more areas of UNIX and/or Windows and/or LINUX and/or AS400.</li><li>Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL.</li><li>Knowledge in one or more areas of the following: Web Extensions and/or Tomcat (servlet engine) and/or Servlets and/or Apache (web server) and/or JSP and/or JavaScript and/or HTML.</li><li>Java: Ability to read and step through an Object Oriented Language, preferably Java; Jdbc, Jdk, Jvm, stack traces.</li><li>Knowledge in one or more areas of the following Protocols/Standards: http/https and/or ftp/sftp and/or SOAP and/or SMTP and/or POP and/or AS2 and/or Rosetta Net.</li><li>Ability to take ownership of complex issues/assignments and follow through to completion.</li><li>Demonstrates aptitude to prioritize and handle multiple issues simultaneously</li><li>Strong attention to detail and accuracy.</li><li>Understanding of Docker concept and ability to troubleshoot issues on docker platform.</li><li>Ability to work with Virtual Machines.</li><li>Knowledge on User Exits and Rest API.</li><li>Exposure to IBM Sterling B2B Portfolio (Sterling B2B Integrator., B2Bac, Sterling File Gateway and Sterling Connect: Direct would be an advantage.</li><li>Ability to work independently in a fast paced environment.</li><li>Ability to function and contribute in team environment.</li><li>Willing to work flexible hours.</li><li>AA/AS in Computer Science or related technical experience. </li></ul>AI Skills/Knowledge <ul><li>Ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate troubleshooting, research, and documentation.</li><li>Familiarity with AI-assisted log analysis and anomaly detection to speed root-cause identification.</li><li>Openness to adopting AI-driven workflows as part of daily support operations. </li></ul>Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (&#x201C;Precisely&#x201D;) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

Support Engineer

<div>
<a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a> is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society.
Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. That trust has been earned through depth of insight, rigorous advisory work, and a track record that newer entrants simply cannot replicate.
We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management, the leading B2B Enterprise SaaS investor, backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments.
The people joining us now will shape how we scale. We are deliberate about how we do that. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at <a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a>.
If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.
</div><div>Our Mission</div><div>We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society. </div><div>
<h3>Our Values</h3>
Our values aren’t just words on a wall. They capture our culture, and the behaviours we see and strive for every day.
<ul>
<li>
Kindness &amp; caring — We celebrate brilliance that comes without big egos or sharp elbows, and we win while raising each other up.</li>
<li>
Curiosity &amp; innovation — Entrepreneurship is in our blood. We’re inquisitive, challenge convention, think big, and move fast.</li>
<li>
Remarkable quality &amp; service — We take joy from delighting our clients and pride ourselves on ensuring every interaction is exceptional.</li>
</ul>
</div><div>
<h3>Diversity, equity and inclusion</h3>
<div>
<a href="https://himalayas.app/companies/board-intelligence">Board Intelligence</a> is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic.</div>
<div>If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them.</div>
</div>Originally posted on <a href="https://himalayas.app">Himalayas</a>

Customer Support Specialist (First Line Support)

Job Description Greencross Client Services Vet Nurse - Part Time and Full Time Roles Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home? At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia. This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home. You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals. About the Role: As part of the Greencross Client Services Team, you will: <ul><li>Provide professional telephone triage and general pet health advice</li><li>Assist clients with appointment bookings and enquiries</li><li>Support Greencross clinics nationwide</li><li>Manage website enquiries and customer service requests</li><li>Assist with Pet Health Reminders and other business initiatives</li><li>Deliver outstanding customer experiences while supporting positive patient outcomes</li></ul>This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office. All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace. Remuneration: $32.70 per hour Available Positions: Part-Time Position 1pm - 6pm Monday to Friday Full-Time Position 9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday About You: We&apos;re looking for someone who: <ul><li>Holds a Certificate IV in Veterinary Nursing</li><li>Has a minimum of 4 years&apos; veterinary nursing experience</li><li>Is clinically confident and passionate about delivering exceptional customer service</li><li>Has experience working in a fast-paced environment and can remain calm under pressure</li><li>Is confident making accurate and timely telephone triage decisions</li><li>Has experience using RxWorks</li><li>Demonstrates excellent attention to detail</li><li>Can follow detailed processes and procedures</li><li>Works well independently while remaining connected and engaged with a remote team</li><li>Has strong communication skills and genuinely enjoys helping pet owners</li></ul>Why Join Greencross Client Services? <ul><li>Work from home with equipment provided</li><li>Use your clinical knowledge in a different and rewarding way</li><li>Be part of a supportive team of experienced Vet Nurses</li><li>Make a real difference to pets and their owners every day</li><li>Enjoy structured training and ongoing support</li><li>Work with one of Australia&apos;s leading veterinary care networks</li></ul>Apply Now If you&apos;re an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we&apos;d love to hear from you. Join the Greencross Client Services Team and help make a difference for pets and their owners every day.

Greencross Client Services Vet Nurse

<h3>Who are we?</h3>
At <a href="https://jobicy.com/company/upguard" target="_blank" rel="noopener">UpGuard</a>, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report to the Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions. 
What will you do?
<ul>
<li>
You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
</li>
<li>
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
</li>
<li>
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
</li>
<li>
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
</li>
<li>
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
</li>
<li>
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales &amp; Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion &amp; cross-sell opportunities.
</li>
</ul>
What will you bring?
<ul>
<li>
2+ years' experience in customer success, project management or account management.
</li>
<li>
An understanding of cyber risk management or risk management frameworks.
</li>
<li>
Experience with supporting and building customer relationships in a scalable manner.
</li>
<li>
Highly organized with the ability to update existing documentation and document new processes.
</li>
<li>
High-level of proficiency in the English language, both written and spoken.
</li>
<li>
The ability to work cross functionally with many internal groups and be a team player.
</li>
<li>
Curious and willing to learn.
</li>
</ul>
What would give you an edge?
<ul>
<li>
Experience in Customer Success tools, such as ChurnZero or GainSight.
</li>
<li>
Experience with a CRM, such as HubSpot or Salesforce.
</li>
<li>
Experience in cyber risk management or risk management.
</li>
<li>
Understanding of Cyber Security best practices.
</li>
<li>
Basic/working knowledge of APIs.
</li>
<li>
Experience conducting training sessions.

</li>
</ul>
What’s in it for you?
<ul>
<li>
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
</li>
<li>
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
</li>
<li>
$1500 USD annual Learning &amp; Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
</li>
<li>
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
</li>
<li>
18 weeks paid Parental Leave: Irrespective of parenting role
</li>
<li>
Personal Leave Allowance: This includes sick &amp; carer’s leave
</li>
<li>
Fully remote working environment: While we have physical offices in Sydney &amp; Hobart, we do not mandate compulsory attendance
</li>
<li>
Top-spec hardware: All team members will be provided with top-spec laptops for their role
</li>
<li>
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
</li>
</ul>
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.
Before starting work with us, you will need to undertake a national police history check and reference checks.

Customer Success Manager

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately. The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment. Responsibilities <ul><li>Assist clients with reservation inquiries and requests</li><li>Research accommodations, services, activities, and available options</li><li>Coordinate reservation details based on client preferences</li><li>Review confirmations and documentation for accuracy</li><li>Communicate relevant reservation information and updates</li><li>Assist with modifications and special accommodations</li><li>Maintain organized client records</li><li>Track outstanding requests and follow up appropriately</li><li>Communicate with hospitality and service providers</li><li>Help resolve reservation-related questions</li><li>Maintain professional service standards throughout the client experience </li></ul>Qualifications <ul><li>Strong communication and customer-service skills</li><li>Excellent attention to detail</li><li>Good organizational and multitasking abilities</li><li>Comfortable researching information online</li><li>Ability to learn web-based systems and platforms</li><li>Professional and dependable</li><li>Strong follow-up and problem-solving abilities</li><li>Previous hospitality, reservations, customer service, or related experience is helpful but not required </li></ul>Position Highlights <ul><li>100% remote environment</li><li>Onboarding and training provided</li><li>Continuing education opportunities</li><li>Ongoing professional development</li><li>Access to professional resources and online systems</li><li>Collaborative team environment </li></ul>

Hospitality Reservations Specialist

Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms &#x2013; ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. &#x2728; Let&#x2019;s turn your passion for cruise holidays into a rewarding career. &#x1F30A; Join the cruise revolution and #CruiseIntoYourDreamJob with us! &#x1F31F; Why You&#x2019;ll Love Working Here Because this isn&#x2019;t just a job, it&apos;s a crew you&#x2019;ll be proud to sail with. You&#x2019;ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work&#xAE;, you&#x2019;ll feel right at home from day one. &#x1F6A2;&#x1F499; &#x1F31F; What You&#x2019;ll Be Doing As a Cruise Consultant, you&#x2019;ll be the expert guiding customers from &#x201C;just dreaming&#x201D; to &#x201C;bon voyage!&#x201D;, creating cruise holidays they&#x2019;ll never forget. &#x2693; Your Key Responsibilities <ul><li> Quote, book, and invoice cruise bookings and packages with accuracy and flair </li><li> Achieve monthly sales targets and KPIs </li><li> Deliver outstanding service across walk-in, email, and phone enquiries </li><li> Maximise every opportunity through upselling and cross-selling </li><li> Monitor and action all relevant mailboxes daily </li><li> Maintain strong product knowledge to confidently recommend the perfect cruise </li></ul>&#x1F9ED; Who We&#x2019;re Looking For You&#x2019;re passionate, driven, and love working toward results, especially when travel is involved. &#x1F30A; You&#x2019;ll Bring: <ul><li> Proven customer service experience with exposure to sales targets </li><li> Previous travel or cruise experience (preferred but not essential) </li><li> GDS experience (preferred but not essential) </li><li> A keen eye for detail and strong problem&#x2011;solving skills </li><li> The ability to thrive in a fast&#x2011;paced environment </li><li> Motivation, organisation, and a love of exceeding expectations </li></ul>&#x1F389; What&#x2019;s In It For You? &#x1F6F3;&#xFE0F; Cruise Perks Galore Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures &#x1F30F; See the World Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F; Award&#x2011;Winning Culture Cruiseabout proudly scored an outstanding 94% in the Great Place to Work&#xAE; survey&#x2014;our people genuinely love what they do and who they work with! Backed by Flight Centre Travel Group Australia, a certified Great Place to Work&#xAE; (ANZ) &#x1F450;&#x1F3FD; Diverse &amp; Inclusive Crew We&#x2019;re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds &#x1F393; Learn &amp; Grow Tailored Learning &amp; Development pathways, including in&#x2011;depth cruise product training &#x1F3C6; Exclusive Staff Benefits Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan &#x1F48E; Endless Career Opportunities Grow your career across our global network&#x2014;we proudly promote from within &#x1F966; Health &amp; Wellbeing Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives &#x1F31E; Mental Health Support Employee Assistance Program available for you and your family &#x1F389; Social &amp; Industry Events Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!) &#x1F64F;&#x1F3FC; Giving Back Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving &#x1F49A; Sustainability at the Helm We&#x2019;re committed to protecting the oceans and the future of cruising through responsible and sustainable practices &#x1F49B; Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. #CAB

Travel Consultant - Remote, Australia

<h3>About <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a></h3>
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
<h3>About the role</h3>
Hi, my name is Lauren, Senior Manager of Customer Success at <a href="http://Customer.io" rel="nofollow ugc noopener" target="_blank">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
<h3>What we value</h3>
<ul>
<li>Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.</li>
<li>Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.</li>
<li>Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.</li>
<li>Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.</li>
<li>AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.</li>
</ul>
<h3>What you'll do</h3>
<ul>
<li>Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle</li>
<li>Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes</li>
<li>Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans</li>
<li>Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations</li>
<li>Monitor customer health, spot adoption trends, and address risks before they impact success</li>
<li>Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed</li>
<li>Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout</li>
<li>Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience</li>
<li>Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like</li>
<li>Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives</li>
</ul>
<h3>What we're looking for</h3>
<ul>
<li>2+ years as a Customer Success Manager for technical products, in a SaaS environment</li>
<li>Experience communicating with software developers in a technical capacity</li>
<li>Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice</li>
<li>Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)</li>
<li>Located in Australia, New Zealand, United Kingdom or Ireland</li>
<li>Bonus: experience designing lifecycle messages</li>
</ul>
<h3>Compensation &amp; Benefits</h3>
We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
<a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0" rel="nofollow ugc noopener" target="_blank">See full benefits here →</a>
<h3>Our Process</h3>
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
<ul>
<li>30-minute video call with Recruiter</li>
<li>45-minute video call with Hiring Manager</li>
<li>45-minute Homework Review Call + feedback with potential team members</li>
</ul>
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
<a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href="http://customer.io/" rel="nofollow ugc noopener" target="_blank">Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href="mailto:jobs@customer.io" rel="nofollow ugc noopener" target="_blank">jobs@customer.io</a>.
<h3>Join us!</h3>
Check out our <a href="https://customer.io/careers/" rel="nofollow ugc noopener" target="_blank">careers page</a> for more information about why you should <a href="https://customer.io/about/" rel="nofollow ugc noopener" target="_blank">come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

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