South Melbourne | Flexible WFH | Full-time Help entrepreneurs turn opportunities into action. Scaling is a growing platform connecting entrepreneurs and business owners with opportunities across partnerships, referrals, capital raises, equity and more. With 14,000+ users, we&#x2019;re ready for our next stage of growth and we&#x2019;re looking for a people-focused Community Support Consultant to help make it happen. Why join us? <ul><li> Connect with ambitious entrepreneurs &#x2013; Build relationships with a growing business community.</li><li> Make a real impact &#x2013; Help members activate, engage and progress their deals.</li><li> Be part of something growing &#x2013; Join a startup with plenty of room to make your mark. </li></ul>What You&#x2019;ll Do <ul><li>Proactively call and engage inactive and new members.</li><li>Follow up with members and help progress live deals.</li><li>Respond to support queries and member questions.</li><li>Keep CRM records and follow-ups organised.</li><li>Capture feedback to help improve the Scaling platform. </li></ul>What We&#x2019;re Looking For You&#x2019;re a natural communicator who enjoys helping people, is comfortable picking up the phone and takes initiative. You&#x2019;re organised, resilient, detail-oriented and confident using CRM tools such as HubSpot. Ready to help build the deal engine for entrepreneurs? Apply now!

Support Consultant

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. This role is remote, but the successful candidate will be based in Hobart as there are some visitations with participants required. Key Responsibilities As a Support Coordinator <ul><li>Assist NDIS participants in implementing their NDIS Plans and coordinating their services and supports.</li><li>Complete all necessary administration to the required standard, ensuring full compliance.</li><li>Maintain and develop relationships with quasi-government bodies and disability associations/groups.</li><li>Take ownership of developing and retaining these networks.</li><li>Promote MyIntegra to the market and generate interest in support coordination under the NDIS. This may involve delivering presentations to various organizations such as Local Area Coordinators, Disability Service Providers, and support groups, including participants and nominees. </li></ul>About You To be successful in this role you will need to have: <ul><li>Your empathy and care for people</li><li>Your ability to effectively present information and respond to questions from groups, managers, clients, and customers</li><li>Your excellent verbal and written communication skills</li><li>Excellent organizational and time management skills</li><li>Your strong acumen in engaging potential clients and securing leads from inquiries</li><li>Your superior skills in developing and maintaining stakeholder relationships</li><li>Your ability to work independently and as part of a team </li></ul>Requirements <ul><li>Current driver&apos;s license and willingness to travel to clients where required</li><li>Minimum 6 months to 1 year of experience working as an NDIS Support Coordinator</li><li>Allied Health qualifications or a minimum Certificate IV in Allied Health, Disability, Aged Care, or similar</li><li>Experience or knowledge in complex family health issues would be beneficial</li><li>Successful applicants will be required to undergo an NDIS Worker Screening Check and provide a current Working with Children Check. </li></ul>About MyIntegra, Part Of The APM Group Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia. As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. Joining MyIntegra means accessing opportunities within a dynamic and growing global business. Learn more at apm.net.au. We offer Benefits Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including: <ul><li>A flexible, supportive, and friendly team environment</li><li>Ongoing training, career progression, and professional development opportunities</li><li>An attractive salary</li><li>Comprehensive Employee Assistance Program</li><li>Paid parental leave with top-up opportunities</li><li>Discounts at major retailers and an employee recognition program </li></ul>Ready to Join? Apply today!! MyIntegra embraces DIVERSITY and is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.

Regional Support Coordinator

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop&#x2019;s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop&#x2019;s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop&#x2019;s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop&#x2019;s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Role Purpose The Customer Resolution Specialist role is pivotal in managing and resolving customer complaints effectively, including escalations from vulnerable customers and individuals impacted by Family and Domestic Violence (FDV), as well as High Net Worth Individual (HNI) escalations. This role focuses on proactively identifying and resolving ongoing unresolved customer issues, improving customer experience, reducing repeat contacts, and building trust and brand loyalty. The role includes handling inbound and outbound interactions, including high-risk and emergency situations, with professionalism, discretion, and empathy. Key Responsibilities Complaints Management <ul><li>Handle Superloop product complaints across multiple channels, in line with regulatory and company complaint handling policies.</li><li>Engage with customers empathetically, with particular attention to FDV-affected and vulnerable customers.</li><li>Maintain accurate and confidential case notes and adhere to privacy protocols.</li><li>Liaise with internal teams to expedite resolution and ensure timely customer feedback.</li><li>Monitor complaint trends to identify recurring issues and suggest process improvements.</li><li>Escalate complex or high-risk complaints when required, following through until resolution. </li></ul>Inbound and Outbound Customer Engagement <ul><li>Conduct inbound and outbound calls for vulnerable customers, including FDV or emergency situations.</li><li>Manage 000 emergency outbound calls where necessary.</li><li>Handle complaints and TIO escalations through inbound and outbound channels.</li><li>Manage financial hardship cases with sensitivity, both inbound and outbound.</li><li>Provide empathetic support and resolution for high-risk customer scenarios. </li></ul>Proactive Solutions Handling <ul><li>Address repeat caller concerns with ownership and proactive problem-solving.</li><li>Investigate root causes behind repeated contacts or unresolved issues.</li><li>Coordinate with internal teams (tech, provisioning, billing) to implement permanent fixes.</li><li>Document cases thoroughly and ensure end-to-end closure with customer satisfaction.</li><li>Track recurring issues and provide insights for systemic improvements.</li><li>Reduce call centre volume by resolving issues before repeat contact occurs. </li></ul>Qualifications And Experience <ul><li>3+ years in a customer support or complaints resolution role within the telecommunication industry.</li><li>Experience handling FDV or vulnerable customers is highly regarded.</li><li>Strong interpersonal and communication skills, with a high level of empathy.</li><li>Ability to manage emotionally charged conversations and resolve conflict.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in root cause analysis and cross-functional collaboration.</li><li>Familiarity with Salesforce ticketing systems and complaint handling tools (desired) </li></ul>Key Attributes <ul><li>Empathetic and customer-focused.</li><li>Proactive mindset with strong ownership.</li><li>High attention to detail and accuracy.</li><li>Resilient and composed under pressure.</li><li>Ethical and respectful of confidentiality. </li></ul>On Offer <ul><li>Flexibility &#x2013; Work from home 50% of the time</li><li>Free Home Broadband</li><li>Free Mobile SIM plan</li><li>Lunch on Wednesdays, snacks, donuts and more!</li><li>Diverse and inclusive culture</li><li>Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. </li></ul>Roster rotations run Monday to Sunday, with standard operating hours from 8:00 am to 8:00 pm. This may include 24-hour on-call shifts while on duty, so candidates must be comfortable with flexible hours and handling emergency calls outside typical operating times. At Superloop, we&#x2019;re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We&#x2019;re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Customer Resolution Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Afterhours Driver Support Specialist based in Australia. Join a fast-paced logistics environment where you will play a critical role in supporting drivers during afterhours operations. As a key point of contact during night shifts, you will help resolve operational challenges quickly and keep drivers moving toward their destinations. You will work closely with dispatchers, drivers, brokers, and other stakeholders to ensure clear and timely communication. The role combines customer support, problem-solving, logistics coordination, and technology in a fully remote setting. You will use transportation management systems and internal communication tools to investigate issues and identify effective solutions. Each shift is supported by at least one additional team member, creating a collaborative environment even during late hours. This is an excellent opportunity for a proactive professional who thrives under pressure and enjoys making a direct operational impact. Accountabilities <ul><li>Serve as the primary point of contact for drivers experiencing operational issues during afterhours and night shifts.</li><li>Listen to drivers&apos; concerns with empathy, assess situations quickly, and provide practical and efficient solutions.</li><li>Assist drivers with load, receiver, shipper, routing, and other transportation-related issues to help keep operations on schedule.</li><li>Use the Transportation Management System (TMS) to identify load numbers and retrieve relevant shipment information.</li><li>Contact brokers and other relevant stakeholders when additional instructions, clarification, or support is required.</li><li>Coordinate through internal communication channels such as Slack, tagging the appropriate dispatchers and drivers to ensure information reaches the right people quickly.</li><li>Maintain clear and accurate communication throughout each issue and follow through until an appropriate resolution is reached.</li><li>Work collaboratively with at least one other team member during each shift while remaining capable of taking ownership of issues independently.</li><li>Identify recurring challenges and contribute to improvements in afterhours driver support processes. </li></ul>Requirements <ul><li>Previous experience in sales, telephone customer support, logistics, transportation, dispatch, or a related field.</li><li>Strong verbal and written communication skills, with the ability to explain complex or time-sensitive information clearly.</li><li>Excellent problem-solving and decision-making skills, particularly when working under pressure or with incomplete information.</li><li>Empathetic and customer-focused approach when interacting with drivers and other partners.</li><li>Self-motivated and proactive, with the ability to work independently and take initiative.</li><li>Comfortable using computer software, communication platforms, and transportation or logistics systems.</li><li>Ability to quickly learn and navigate TMS platforms and other digital tools.</li><li>Strong organizational skills and attention to detail when handling multiple issues simultaneously.</li><li>Willingness to work 8-hour afterhours/night shifts, including weekends. Weekly rest days are provided but may fall on weekdays rather than Saturday and Sunday.</li><li>Availability to work remotely from Poland. </li></ul>Benefits <ul><li>Fully remote position.</li><li>Comprehensive two-week paid training program, including a $150 per week training stipend.</li><li>Competitive compensation with an attractive commission structure.</li><li>Up to 10 days of paid PTO per year.</li><li>Opportunity for career growth and advancement within a rapidly growing organization.</li><li>Collaborative, international, and high-energy working environment.</li><li>Support from at least one additional team member during each shift.</li><li>Opportunity to develop expertise in logistics, transportation operations, and driver support.</li><li>Exposure to modern communication and transportation management technologies.</li><li>Culture focused on creativity, collaboration, and continuous improvement. </li></ul>How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role&apos;s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Afterhours Driver Support Specialist

Be the heartbeat of our member network&#x2014;supporting, connecting and empowering independent travel advisors to succeed. About Envoyage Envoyage is part of the Flight Centre Travel Group family, supporting a thriving network of independent travel advisors and agencies across Australia. We provide the tools, support and community that empower independent operators to grow and succeed. The Opportunity We&apos;re looking for a Member Support Specialist to join our Australia team. This is a hands-on role at the heart of our member network. You&apos;ll be the trusted day-to-day contact for independent advisors and agencies, supporting them from their very first day through to ongoing operations. You&apos;ll work across onboarding, network support, events and communications, making sure our members have everything they need to thrive. If you love solving problems, building relationships and making things run smoothly, this one&apos;s for you. What You&apos;ll Do Support the Network (30%) Act as the first point of contact for member enquiries, delivering prompt, professional and solutions-driven support via Salesforce, phone and email. Own issues end-to-end, ensuring timely resolution within SLAs and a high-quality experience at every touchpoint. Onboard New Members (30%) You&apos;ll run the end-to-end onboarding process for new advisors and agencies, delivering education materials, managing system set-ups, and making sure every new member feels welcomed and set up for success. You&apos;ll also track satisfaction and look for ways to streamline the process. Bring the Community Together (20%) From monthly inductions to network support days and supplier events, you&apos;ll help coordinate and deliver experiences that strengthen our member community &#x2014; both in-person and virtually. You&apos;ll gather feedback to continuously improve what we offer. Keep the Network Connected (20%) You&apos;ll draft and distribute communications via Workvivo, email and other channels, maintain knowledge articles and operational documents, and help drive engagement across the network. What You&apos;ll Bring <ul><li> Experience in a B2B or B2C customer service support, account management or membership services environment </li><li> Strong relationship-building skills and a genuine passion for customer service </li><li> Outstanding written and verbal communication </li><li> Advanced problem-solving ability with a solutions-focused mindset </li><li> Exceptional organisational skills and attention to detail </li><li> Confidence presenting to groups and facilitating training sessions </li><li> Advanced proficiency in Microsoft Office, particularly Excel </li><li> Knowledge of and passion for the travel industry </li><li> The ability to juggle multiple projects and priorities with ease </li><li> A willingness to embrace new technologies, including AI tools </li><li> A proactive, positive attitude &#x2014; you see problems as opportunities </li></ul>Nice To Have (highly Desired Skills) <ul><li> Experience with GDS systems </li><li> Travel industry experience </li><li> Familiarity with Salesforce or CRM-based case management </li><li> Experience working across multiple brands or business units </li></ul>How You&apos;ll Be Measured Your success will be reflected in customer satisfaction scores, case resolution turnaround times, onboarding survey results, network retention, and engagement metrics. You&apos;ll have clear SLAs and the support of the Member Support Leader to help you hit your targets. Why Join Us? You&apos;ll be part of a collaborative, passionate team within one of the world&apos;s largest travel companies. You&apos;ll have the opportunity to make a real impact on the experience of hundreds of independent travel professionals, work across three exciting brands, and grow your career in a dynamic, supportive environment. What you&apos;ll enjoy: &#x1F64B;&#x1F3FE;&#x200D;&#x2640;&#xFE0F;Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -&#x202F;Flight Centre Travel Group Australia is proud to be a certified&#x202F;Great Place To Work&#xAE; Australia New Zealand Pty Ltd &#x1F450;&#x1F3FD; Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability &#x1F389;Development:&#x202F;Individualised Learning &amp; Development pathway options &#x1F527;Access to &apos;LinkedIn Learning&apos; for ongoing skills development: over 24,500 courses in over 20 languages &#x1F3C6;Exclusive Staff Discounts:&#x202F;Accessible via our employee-only portal with 350+ of Australia&#x2019;s leading retailers,&#x202F;health and wellness discounts, financial planning advice, employee share plan and more &#x1F30F;Travel Discounts:&#x202F;Including family and friends - flights, hotels, tours, cruises, travel insurance and more &#x1F48E;Brightness of Future:&#x202F;Career opportunities in a network of brands and businesses across the&#x202F;globe -&#x202F;we promote from within&#x202F;&#x202F; &#x1F966;Corporate Health Discounts:&#x202F;Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym &#x1F31E;Mental Health:&#x202F;Support and Employee Assistance Program for staff and family &#x1F389;Social:&#x202F;Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)&#x202F;&#x202F; &#x1F64F;&#x1F3FC;&#x202F;Giving Back:&#x202F;Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave &#x1F49A;Sustainability:&#x202F;The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Member Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home &amp; Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en This is where you come in! &#x1F44B; As a Customer Support Specialist for our Timely product, you will work as part of a dedicated and focused global support team. You&#x2019;ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful. What You&apos;ll Do <ul><li>You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls. </li><li>Putting your detective hat on to ask questions, investigate a problem and find a solution comes naturally to you. You are confident in navigating the ambiguity of not knowing all the answers but using your troubleshooting and questioning skills to lead you to the cause of the problem. </li><li>You&apos;ll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don&#x2019;t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely. </li><li>You understand what it means to go the extra mile and empower our customers to use technology every day to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other. </li></ul>What You Will Need To Be Successful <ul><li>You have technical support experience at another SaaS company - and if you have experience in the beauty and wellness industry then even better!</li><li>You&apos;re a naturally gifted communicator with confidence in resolving issues live over the phone and have outstanding writing skills. </li><li>You&apos;re able to translate tech language into plain English. </li><li>You handle stressful situations with clarity, compassion and great judgement. </li><li>Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers. </li><li>You thrive without micromanagement and are comfortable with rostered work hours to support customers over the phone. </li><li>You have experience with contemporary support software such as Zendesk and productivity apps such as Slack. </li></ul>Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don&apos;t meet every single bullet point above, please still get in touch. We&apos;d love to have a chat and see if you could be a great fit. Why join us? At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We&#x2019;re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You&#x2019;ll have the flexibility to work from home or the office. We set a high bar and support our team to innovate and focus on continuous growth. You&#x2019;ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. <ul><li>This role is permanent, full time position and can be based anywhere in the Australia. </li><li>You must be legally entitled to work in Australia. </li><li>Applications close when we find the right person! </li></ul>Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverWell - Customer Support Specialist (Remote, AU)

Lifestyle Generalist - APAC Team (Australia-based candidates encouraged to apply) What We&apos;re Looking For &#x2705; Fluent English communication skills (spoken and written) &#x2705; Strong organisational and multitasking abilities &#x2705; A positive, proactive attitude and a problem-solving mindset &#x2705; Confidence in dealing with high-end clients and delivering outstanding service &#x2705; Knowledge of travel, dining, entertainment, or retail industries is a plus - but not essentialWhat We Offer &#x2728; The chance to be part of a dynamic, global team &#x2728; Opportunities to learn, grow, and progress your career &#x2728; Exposure to some of the world&apos;s most exclusive events and experiences &#x2728; A supportive, collaborative working culture &#x2728; Competitive compensation and benefits At Ten Group, we&apos;re on a mission: to become the most trusted service business in the world. We&apos;re seeking passionate, motivated, and resourceful individuals in Australia to join our APAC team as a Lifestyle Generalist.About the Role As a Lifestyle Generalist, you&apos;ll be the go-to expert for our members, helping them get the most out of life. You&apos;ll handle a wide range of interesting and often complex requests across:<ul> <li> Travel - planning bespoke itineraries and securing unique experiences </li> <li> Retail - sourcing exclusive products or hard-to-find items </li> <li> Entertainment - arranging restaurant bookings, event tickets, and unforgettable experiences </li> </ul>Using your research skills, creativity, and excellent communication, you&apos;ll deliver tailored solutions that exceed our members&apos; expectations - always within agreed timeframes.You&apos;ll also play a key role in sharing knowledge and best practices with your team and across our global business.Who We Are Ten Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day.Through our unique blend of expert human service and our proprietary tech platform, we help members access the very best in:<ul> <li> Travel </li> <li> Live Entertainment </li> <li> Dining </li> <li> Luxury Retail </li> </ul>We partner with top suppliers to negotiate exclusive benefits and design innovative loyalty programs for our corporate clients.Ten Group is growing rapidly, with ambitious plans for ongoing innovation and expansion. We&apos;re dedicated to improving the lives of millions of members around the world. Are you ready to help us become the most trusted service business in the world?Apply now and start your Ten journey! Requirements <ul> <li>Native-level business English skills for communication with English-speaking members </li> <li> Excellent verbal, interpersonal, and problem-solving skills; calm and professional under pressure </li> <li> Able to work independently, multitask, and manage tight deadlines </li> <li> Detail-oriented, adaptable, and committed to high customer service standards </li> <li> Strong administration and organizational skills </li> <li> Experience in luxury service, hospitality, travel, dining, or ticketing is a plus </li> <li>Remote role in Australia; 40-hour week with day/evening shifts, including weekends and public holidays This is a remote role based in Melbourne. The position is full-time, working 38 hours per week, with day shifts from Monday to Friday, starting from 8:00 am or 9:00 am. </li> </ul>Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as &#x2018;extra spending money&apos;) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. Please have a look our video!

Lifestyle Concierge - English Speaker -QLD, NSW or VIC-Based

What Makes Us UniqueAt Cloudbeds, we&apos;re not just building software, we&#x2019;re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers&apos; biggest challenges. Since our founding in 2012, we&apos;ve become the World&apos;s Best Hotel PMS Solutions Provider and landed on Deloitte&apos;s Technology Fast 500 again in 2024 &#x2013; but we&apos;re just getting started. How You&apos;ll Make an Impact:As a Customer Support Manager for APAC, you&apos;ll lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers who depend on Cloudbeds. You&apos;ll bring firsthand hotel operations experience to every escalation, every coaching conversation, and every process decision &#x2014; because you understand what it means for a property when their technology isn&apos;t working. This is a role for someone who is not afraid to pick up the phone and call a customer directly to fix a problem, who leads their team by example, and who gets energized by helping people grow. Our Customer Support Team:Our Customer Support team is where hospitality expertise meets technology &#x2014; a remote group of former hoteliers and customer experience professionals who hold themselves to a high standard because they know the impact their work has on real properties around the world. We move fast, support each other, and genuinely care about the outcomes we deliver for our customers. If you lead by example, stay calm under pressure, and bring the kind of ownership mentality that comes from working in an operation that never sleeps, you&apos;ll feel right at home here. What You Bring to the Team:<ul><li>Lead, coach, and develop a team of Customer Support Leads &#x2014; setting clear goals, conducting regular 1:1s, and creating an environment where people grow and do their best work</li><li>Act as the primary escalation point for complex customer issues, drawing on your hotel operations background to understand the real business impact and drive resolution with urgency and empathy</li><li>Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership regularly</li><li>Champion a culture where the team takes ownership of outcomes and customers feel the difference &#x2014; including picking up the phone when that&apos;s what it takes to resolve an issue</li><li>Leverage Cloudbeds&apos; AI tools to improve team efficiency and help your team work smarter</li><li>Use customer feedback and ticket trend data to identify what isn&apos;t working and fix it structurally &#x2014; not just case by case</li><li>Partner cross-functionally with Product, Engineering, and CS leadership to surface customer patterns and contribute to initiatives that improve service quality at scale</li><li>Hire, develop, and retain team members through honest coaching, meaningful feedback, and genuine investment in their growth</li></ul> What Sets You Up for Success:<ul><li>Bring significant direct experience in hotel or resort operations &#x2014; front office, property management, revenue management, F&amp;B, or events at a quality independent, managed, or branded property. This is a firm requirement for this role</li><li>Demonstrate 2+ years of experience leading or supervising a customer-facing team, with a proven ability to set goals, coach performance, and build a collaborative remote culture</li><li>Show strong technical aptitude and learning agility &#x2014; you pick up new tools quickly, troubleshoot independently, and thrive in environments where the technology and processes are constantly evolving</li><li>Thrive in a fast-paced, high-change environment &#x2014; Cloudbeds moves quickly, and the ability to lead your team through ambiguity and rapid iteration is essential to success in this role</li><li>Bring exceptional communication and interpersonal skills &#x2014; comfortable engaging directly with customers at all levels, including in high-stakes or escalated situations</li><li>Fluent in English and Spanish &#x2014; Spanish fluency is required. Portuguese is a strong additional plus and may be a deciding factor between otherwise comparable candidates</li></ul> Bonus Skills to Stand Out:<ul><li>Experience with mid-market or multi-property hospitality &#x2014; management companies, branded clusters, ownership groups, or resort operations is a strong differentiator</li><li>Created solutions and agents using AI to help improve efficiency and quality of customer service.</li></ul> What to Expect - Your Journey with UsBehind Cloudbeds&apos; revolutionary technology is a team of redefining what&apos;s possible in hospitality. We&apos;re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven&apos;t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we&apos;re not just watching the future of hospitality unfold &#x2013; we&apos;re coding it, designing it, writing it, and shipping it. If you&apos;re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.Learn more online at cloudbeds.com Company Awards to Check Out! <ul><li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li><li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li><li>Most Loved Workplace&#xAE; Certified (2024) </li><li>Top 10 People&#x2019;s Choice (2024)</li><li>Deloitte Technology Fast 500 (2024)</li></ul> Discover our Benefits:<ul><li>Remote First, Remote Always </li><li>PTO in accordance with local labor requirements</li><li>Monthly Wellness Fridays - enjoy an extra-long weekend every month</li><li>Fully Paid Parental Leave</li><li>Home office stipend based on country of residency</li><li>Professional development courses in Cloudbeds University</li><li>Access to professional development, including manager training, upskilling and knowledge transfer.</li></ul> Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Manager, Customer Support - APAC

Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system. Technical Support is Nash&apos;s intake and stabilization layer for everything beyond high-volume delivery inquiries. You&apos;ll be the person customers and internal teams rely on when something unusual is happening on the platform: a stuck integration, an unexpected provider behavior, a configuration question that needs real investigation. You&apos;ll resolve what you can, escalate what you can&apos;t with the context needed to move quickly, and help build the knowledge base that makes the next occurrence faster. This is a role for someone who enjoys the detective work of complex, ambiguous technical problems, communicates clearly under pressure, and takes ownership seriously. LOCATION Remote in Australia (required) AEST - Saturday - Wednesday, 9A - 6P TRAINING 4 weeks, Monday - Friday A note on location This is a remote role, but candidates must be located in Australia. This is a hard requirement driven by contractual data access obligations with our enterprise customers, not a preference - we are not able to make exceptions. What You&apos;ll Own <ul><li>Platform and integration investigation. Diagnose configuration questions, known error patterns, API and webhook issues, and account-specific behavior across the Nash platform.</li><li>Escalation quality. When an issue needs Engineering or Enterprise Operations, you own the handoff &#x2014; clear reproduction steps, investigation performed, impact assessment, and severity. Escalations from this team are expected to be actionable on arrival.</li><li>Incident coordination. Serve as the active shift team for P1 incidents &#x2014; coordinating communication, engaging Engineering immediately, and keeping customers and internal stakeholders informed through resolution.</li><li>Proactive monitoring. Watch Datadog dashboards, alerts, and logs for anomalies and emerging risks. Surface issues before they become customer-impacting where possible.</li><li>Knowledge base contribution. Document resolution patterns for novel issues so the next occurrence becomes a known pattern. Your work directly reduces future escalation volume.</li><li>Overflow support. Act as overflow for Delivery Support during peak windows when issues exceed their scope. </li></ul>What We&apos;re Looking For <ul><li>5 - 6+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment</li><li>Hands-on experience investigating complex platform issues - not just routing tickets, but actually diagnosing what is happening</li><li>Comfort with APIs, webhooks, and integration troubleshooting in a production environment</li><li>Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)</li><li>Clear, calm written communication &#x2014; especially during incidents or when customers are frustrated</li><li>Judgment about when to investigate further versus escalate, and the discipline to document thoroughly either way</li><li>Located in Australia (remote) </li></ul>NICE TO HAVE <ul><li>Experience supporting logistics, marketplace, or high-volume transactional platforms</li><li>Prior incident response or post-mortem participation</li><li>Experience contributing to knowledge bases or support documentation that actually gets used</li><li>Familiarity with ticketing platforms like Pylon, Zendesk, or similar </li></ul>More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company&apos;s own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. What You&#x2019;ll Love About Us &#x2705; Early-stage, well-funded startup &#x2013; directly impact the company and grow your career! &#x2705; Quarterly broader team on-sites to bond with teammates &#x2705; Competitive compensation and opportunity for equity &#x2705; Flexible paid time off &#x2705; Health, dental, and vision insurance

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