Client Success Manager (Mid-Market)

Who We Are

HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices. The company goes even further, donating one meal for every two purchased, making a tangible impact on communities nationwide , as it has already donated over 3 million meals to date.

The Role

HUNGRY is seeking a results-driven Client Success Manager (CSM) who is passionate about strengthening client relationships, driving revenue growth, and ensuring long-term customer satisfaction. In this role, you will act as the trusted advisor to our clients, focusing on retention, and account expansion through upselling, cross-selling and strategic relationship management. You’ll collaborate closely with internal teams (Operations, Partnerships, Sales, Product, and Finance) to deliver seamless program execution, while proactively identifying opportunities to grow client accounts. This role requires a blend of relationship management, problem-solving, and growth-minded strategy, along with customer advocacy to build high-value, long-term partnerships.

What You’ll Do

• Own and manage a portfolio of client accounts driving retention, renewals, and expansion opportunities
• Conduct regular business reviews and engagement meetings with client decision-makers, including C-Level executives, to align on goals and identify opportunities for growth
• Develop strategic account plans to increase client adoption, expand services (e.g. adding new service days, new products, new markets), and maximize revenue
• Partner with Sales on upselling/cross-selling strategies and negotiate contract renewals to secure long term commitments
• Monitor account health, track satisfaction metrics, and proactively address churn risks through tailored success plans
• Collaborate with Partnerships and Operations to ensure flawless delivery, high client satisfaction, and strong program performance
• Provide insights and feedback from clients to internal teams to improve product offerings, service delivery, and customer experience
• Serve as a trusted client advocate while balancing HUNGRY’s business objectives for a win-win partnership

What We Are Looking For

• 3-5 years in account management, client success, or sales roles with a strong track record of renewals and upselling
• Proven ability to drive revenue growth and client retention by identifying opportunities, negotiating effectively, and managing a broad and diverse book of business
• Strong business acumen with experience conducting executive-level business reviews
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Highly organized and detail-oriented, with the ability to manage multiple clients and priorities simultaneously
• Self-starter who thrives in a fast-paced and entrepreneurial environment
• Collaborative team player who works effectively across departments
• Willingness to travel within assigned territories up to 15% of the time, as needed for client meetings
• Bachelor’s Degree preferred

Benefits and Perks

• 100% remote
• Medical, Dental and Vision
• 401K
• Equity
• Competitive Salary
• Flexible PTO

HUNGRY is an Equal Opportunity Employer dedicated to building an inclusive and diverse workforce. We are committed to providing equal employment opportunities to qualified individuals, regardless of race, color, religion, sex, national origin, age, sexual orientation, marital status, familial status, genetic status, veteran’s status, handicap or disability, or any other classification protected by applicable law. This governs all aspects of employment, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment. The Company is committed to providing reasonable accommodations to employees when necessary to perform the essential functions of their job.