Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States. This role offers the opportunity to be at the center of long-term client success within a complex, data-driven healthcare technology environment. As a Customer Success Manager, you will serve as a trusted advisor to enterprise health plan and provider clients, ensuring they achieve measurable value from a sophisticated platform supporting risk adjustment, quality improvement, and clinical intelligence. You will own relationships across the full customer lifecycle, from onboarding through renewal, while coordinating closely with Product, Engineering, and Analytics teams to ensure seamless execution. The role blends strategic account management, project oversight, and operational problem-solving in a fast-paced, highly collaborative environment. You will act as the voice of the customer, influencing product direction and internal priorities while driving adoption, satisfaction, and retention. This is a high-impact position where your work directly contributes to improved healthcare outcomes and stronger client performance. Accountabilities

• Manage end-to-end customer relationships across onboarding, adoption, ongoing engagement, and renewal cycles for enterprise healthcare clients.
• Lead day-to-day project execution, including planning, status tracking, customer communication, and issue resolution.
• Act as the primary escalation and coordination point for customer-reported issues, ensuring timely triage and resolution with internal teams.
• Collaborate cross-functionally with Product, Engineering, Data, and Analytics teams to align customer needs with roadmap priorities.
• Monitor customer health metrics, usage patterns, and adoption trends to proactively identify risks and growth opportunities.
• Conduct regular business reviews and strategic check-ins to reinforce value delivery and support retention and expansion.
• Translate customer feedback into actionable insights, influencing product enhancements and service improvements.
• Ensure clear and consistent communication with clients regarding issue status, timelines, and expected outcomes.
• Maintain accurate documentation of customer interactions, issues, and requests within CRM and project management tools.
• Serve as a strategic advisor to customers, guiding best practices and ensuring optimal use of the platform.

Requirements This role requires a strong background in customer success, consulting, or project management within a technology-driven healthcare environment. You are a proactive relationship builder who thrives in cross-functional settings and can balance strategic account ownership with hands-on operational execution. You are comfortable working independently while managing multiple priorities and navigating complex stakeholder environments.

• 5+ years of experience in customer success, consulting, project management, or client management roles within a technology environment.
• Strong healthcare industry experience, ideally within provider, payer, or healthcare intermediary organizations.
• Familiarity with risk adjustment models and healthcare data validation requirements.
• Proven ability to manage complex enterprise-level customer relationships and drive long-term retention and expansion.
• Experience using CRM and project management tools such as Jira, HubSpot, Gong, or similar platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills, including comfort presenting to senior internal and external stakeholders.
• Ability to collaborate effectively across Product, Engineering, and Data teams in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple customer accounts simultaneously.
• Autonomous, accountable, and proactive approach to work with strong ownership mindset.

Benefits

• Competitive salary aligned with experience and market benchmarks (approx. $100,000-$110,000 USD annually).
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with employer matching.
• Generous paid time off (PTO) policy and holidays.
• Opportunity to work in a fully remote environment within the United States.
• Exposure to advanced healthcare analytics and value-based care technology.
• Career growth opportunities within a rapidly evolving healthcare technology organization.
• Collaborative, cross-functional work environment with strong emphasis on customer impact and innovation.

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.