Client: Rhea County School District
Employment Type: Full-time (FTE)
Location: Dayton, Tennessee, USA
About Our Client – Rhea County School District
Rhea County School District is a public K–12 education district headquartered in Dayton, Tennessee. The district serves the local education community and supports school-related administrative and service operations.
About the Role
We are seeking a friendly, professional, and customer-focused Call Center Representative to support customer service and communication activities.
In this remote role, you will handle incoming and outgoing calls, respond to inquiries, provide accurate information, resolve concerns, and maintain a positive customer experience. The ideal candidate has excellent communication skills, patience, strong problem-solving abilities, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and make outgoing calls when required.
- Respond to customer inquiries and provide accurate information.
- Assist with service requests, account inquiries, and complaints.
- Record customer interactions and update databases or customer relationship management systems.
- Resolve customer issues professionally or escalate complex cases when necessary.
- Maintain accurate call records, customer information, and resolution notes.
- Follow established call-handling procedures, policies, and quality standards.
- Meet applicable customer satisfaction, call quality, and productivity targets.
- Follow up with customers to ensure their concerns have been addressed.
- Protect confidential information and maintain professional communication.
Your Profile
- High school diploma or equivalent qualification.
- Previous call center or customer service experience is preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving, organisational, and time-management abilities.
- Basic computer skills and willingness to learn new software.
- Ability to remain calm and professional when handling difficult conversations.
- Ability to work independently in a remote environment and collaborate with a team.
- Reliable attendance and a customer-focused approach.
- Legal authorisation to work in the United States.
What We Offer
- Remote working arrangement.
- Paid training and onboarding.
- Health insurance for eligible employees.
- Paid time off and holidays, where applicable.
- Performance-based incentives, if offered.
- Professional development and career advancement opportunities.
Performance Expectations
Successful candidates are expected to provide excellent customer service, maintain accurate records, follow established procedures, meet applicable performance targets, and contribute to the effectiveness of the customer support team.
Apply Now
If you have strong communication skills and enjoy helping people, we encourage you to apply.
Submit your updated CV highlighting your customer service experience, communication skills, computer proficiency, and availability.