Operations & Customer Support Associate (Remote)
Company: Luxury golf cart rental & Mobility Services business based in Florida and across other East coast states
Location: Fully Remote, preferably based in Florida
Type: Full-time
Compensation: $45,000/year, End-of-year bonus of up to 25%, based on performance
Growth: If you do well here, there's room to move into marketing, admin, sales, business development, or location expansion. We're a fast growing service based start up, so your growth opportunities are directly tied to the growth of the company.
About Joy Ride
We're a mobility service business based in Florida and aim to help people get around in leisure. Founded in 2022 we started with one location and two carts, today we have 40+ carts with 7 locations, and the team includes 2 founders, 1 full-time employee, 6 local operating managers, and 30+ part-time drivers. We look to continue our rapid growth with both new locations and additional lines of business including shuttling and long term B2B fleet leasing.
The Role
You don't need experience. You need to be sharp, easy to talk to, and okay with figuring things out on the fly. If you've got ideas for doing things better, we want to hear them.
You will have direct access to the founders and act as the brain of the retail rental business, connecting customers, operators, and golf carts. Further, you’ll be the voice of the business directly interfacing with retail and event customers on a daily basis.
We're hiring someone to handle operations/customer service. Specifically, book reservations, and keep carts and drivers moving between pickups and drop-offs across all our locations. It's a lot of moving pieces, but you'll have a system for it and a team around you.
This is a role for someone who would like to explore the world of entrepreneurship. You will have direct access and report to the founders (CEO and COO). We are looking for someone who can not only be a reliable operations specialist but also bring ideas and contribute to the growth of the business.
What You'll Do
- Answer incoming calls and emails across all locations
- Book new reservations through our Shopify-based booking system
- Assign and coordinate cart movements between locations and drivers using our internal movement tracking system
- Respond to customer questions about pricing, policies, availability, and logistics
- Keep booking and movement records accurate and up to date
- Collaborate with the existing ops leadership on scheduling, coverage, and process improvements
- Pick up work in other parts of the business, sales, marketing, ops, as you get comfortable and seek more responsibility
What You'll Need
- Strong written and verbal communication skills
- Comfort managing multiple systems and channels (phone, email, booking software) at once
- No experience required. Any customer service, retail, or hospitality job helps, but it's not a dealbreaker if you don't have it
- Ability to stay calm and organized in high pressure situations
- Reliable internet and a quiet remote workspace
- Availability during Eastern Time business hours
- Familiarity with Shopify or similar booking/e-commerce platforms is a plus
