Company Description Pangea Financial Services provides expert financial advice across a wide range of products and planning needs. The firm supports clients with mortgages, insurance, income protection, and guidance on how changing market conditions may affect their financial plans. Pangea emphasizes the value of having a structured financial plan, noting that it can significantly improve long-term wealth outcomes. The company is committed to helping clients ensure their money works effectively.
Role Description The Mortgage Administrator is a full-time, fully remote and will suit an experienced Admin looking for greater flexibility.
This role involves processing mortgage applications, gathering and verifying documentation, and maintaining accurate records in internal systems. The Mortgage Administrator will communicate with clients, lenders, and internal team members to provide updates, clarify requirements, and ensure smooth progression of each case. Daily responsibilities include managing client inquiries, preparing and reviewing paperwork, monitoring application timelines, and supporting advisors with administrative tasks related to mortgages and associated financial products. The role also includes adherence to regulatory standards, data protection procedures, and internal quality controls.
Qualifications
- Strong knowledge of Finance and Financial Services, preferably with experience in mortgages or related products.
- Excellent Communication and Customer Service skills for interacting with clients, lenders, and internal stakeholders. Experience dealing with Brokers Ireland is important.
- High attention to detail, accuracy in documentation, and strong organizational skills.
- Proficiency with office software and customer relationship management (CRM) or similar systems.
- Ability to work in a team-oriented environment and manage multiple cases simultaneously.
- Commitment to ethical conduct, client confidentiality, and compliance with regulatory requirements.
