Legal Intake Specialist (Remote)
Employment Type: Full-Time
Schedule: Saturday–Wednesday, 9:00 AM–5:00 PM (Thursday and Friday off)
Compensation: $25 per hour, plus monthly performance incentives
Spanish-Speaking Differential: Additional $3 per hour for Spanish-speaking candidates
About Pond Lehocky Giordano
Pond Lehocky Giordano is a leading workers’ compensation and Social Security disability law firm dedicated to advocating for injured workers and individuals seeking disability benefits. We are committed to providing exceptional client service and helping individuals navigate the legal process with confidence and care.
Position Overview
Pond Lehocky Giordano is seeking a personable, professional, and phone-focused Legal Intake Specialist to join our remote team. This individual will serve as a first point of contact for prospective clients, gathering essential information, assessing initial needs, and ensuring callers have a positive experience when reaching out to the firm.
The ideal candidate is an excellent communicator who can build rapport over the phone, ask thoughtful questions, handle a high volume of calls, and accurately document information. Strong phone skills, professionalism, and the ability to connect with people are our top priorities.
Key Responsibilities
- Answer incoming calls from prospective clients and provide a welcoming, professional first impression.
- Gather and accurately document relevant client information during initial intake conversations.
- Ask appropriate questions to understand callers’ circumstances and potential legal needs.
- Communicate clearly and empathetically with individuals who may be experiencing stressful or difficult situations.
- Transfer or route calls to the appropriate departments and team members.
- Maintain accurate records and update client information in the firm’s systems.
- Follow established intake procedures, call-handling protocols, and quality standards.
- Meet performance expectations related to call handling, accuracy, and client experience.
Qualifications
- Excellent verbal communication and active listening skills.
- Strong phone presence and the ability to build rapport quickly with callers.
- Professional, empathetic, and confident communication style.
- Strong attention to detail and accurate data-entry skills.
- Ability to manage multiple calls and tasks in a fast-paced environment.
- Dependable, organized, and comfortable working independently in a remote setting.
- Previous experience in legal intake, call centers, customer service, client services, or a similar phone-based role is preferred.
- Spanish-English bilingual skills are a plus and qualify for additional hourly compensation.
Compensation and Benefits
- Base Pay: $25 per hour.
- Performance Incentives: Opportunity to earn an additional $100–$200 per month based on performance.
- Bilingual Pay: Additional $3 per hour for Spanish-speaking candidates.
- Remote Work: Work from home anywhere in the United States.
- Consistent Schedule: Saturday through Wednesday, 9:00 AM–5:00 PM, with Thursdays and Fridays off.
Ideal Candidate
We are looking for someone who excels on the phone, communicates with confidence and empathy, and understands the importance of making a strong first impression. Candidates with exceptional customer service skills and a natural ability to connect with people will be strongly considered, regardless of location.
If you are a strong communicator who enjoys helping people and thrives in a phone-based role, we encourage you to apply.