Information Technology Support Analyst

At ProAmpac We are seeking a UK based, talented, and flexible IT Analyst is to assist internal and external customers with solutions to their application and system issues including the company’s Enterprise Resource Planning (ERP) Systems and supporting applications. We’re looking for a hands on problem solver who collaborates effectively, analyzes issues, and sees them through to resolution.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Collaborate with team members to understand organizational and operational challenges.
• Analyze business processes and develop requirements.
• Maintain a knowledge base through proper, accessible documentation on business analytic processes including data quality controls, field mappings, and training materials.
• Troubleshoot and identify potential solutions to application issues.
• Learn business processes/functions to effectively research cause, troubleshoot, and resolve production issues across all modules.
• Become familiar with standard project management practices.
• Conduct yourself with strong Ethics
• Have a strong Technical Capacity
• Be proficient at Problem Solving/Analysis
• Have strong Communication Skills

Qualifications, Education and Experience

• Bachelor’s in computer science or related field preferred.
• 2-5 years’ experience in Information Technology
• Experience using Microsoft Office Suite (Word, Excel, Power Point), and Outlook email and calendar capabilities.
• Exceptional verbal and written communication skills, listening ability and patience.
• Extraordinary customer service and relationship management experience.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Why ProAmpac?

At ProAmpac, we’re growing rapidly and investing in the future of manufacturing and packaging innovation. Our teams are collaborative, entrepreneurial, and focused on continuous improvement. This is an opportunity to make a direct impact inside a highly visible manufacturing IT role.

If you enjoy partnering with operations, solving problems, improving processes, and driving business performance through IT insight, we’d love to connect with you.

About the Location

This opportunity is based Remotely, within the UK