Call Center Representative

1. About Our Client: The organization provides in-home, end-of-life veterinary care services for pets and their families. It addresses the emotional and practical challenges faced by pet owners during difficult times, offering compassionate support to ensure pets can say goodbye with peace and dignity. The program serves thousands of pet families nationally on a monthly basis.

2. About the Opportunity: The Call Center Representative role, also known as Veterinary Care Coordinator, is a fully remote position focused on delivering compassionate customer service and facilitating sensitive conversations with pet families. This position supports the organization’s mission by guiding families through emotional discussions related to end-of-life and quality-of-life care, scheduling appointments, and providing exceptional service that directly impacts the client experience.

3. Responsibilities:

• Conduct calm and supportive conversations regarding end-of-life and behavioral care for pets
• Provide positive customer service interactions with pet families
• Manage a high volume of customer service calls remotely
• Maintain dependability and adhere to scheduled work hours
• Accurately document medical information and schedule appointments
• Meet productivity, quality, and performance standards
• Deliver exceptional support to pet families and veterinarians
• Ensure punctuality and compliance with attendance and work deadlines
• Participate in assigned duties to maintain high customer service standards
• Complete a mandatory multi-week intensive training program at the start of employment

4. Requirements:

• Experience in high-volume call center or customer service environments
• Reliable hard-wired Ethernet internet connection (no satellite or 4G/5G hotspots)
• Ability to learn custom software and common applications (Gmail, Google Calendar, Google Maps, Five9, Zoom)
• Previous remote work experience or ability to work with minimal supervision
• Strong attention to detail and adaptability to new processes
• Ability to be present and punctual for entire scheduled shifts
• Physical ability to sit for extended periods and lift up to 15 pounds

5. Pay Range and Compensation Package:

• Hourly pay is $16.00 per hour
• Position is hourly non-exempt and eligible for overtime

6. Benefits & Perks:

• Medical insurance plans with employee-funded HSA option
• Dental and vision insurance plans
• Company-funded wellness resources for mental, financial, and physical health
• Life insurance (basic, voluntary, and AD&D)
• Long-term and short-term disability insurance
• Retirement plan with traditional 401(k) and 3% match, plus Roth 401(k)
• Generous paid time off
• Paid parental leave
• Bereavement leave
• Training and development opportunities
• Pet insurance
• Fully remote work arrangement

7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.