Customer Service Representative - Work from home

About the Opportunity:

This organization is a global digital business services provider delivering advanced, digitally powered solutions to help top brands streamline their operations sustainably. The role involves supporting customer inquiries and contributing to efficient, high-quality service delivery.

Responsibilities:

• Handle and respond carefully to all customer inquiries

• Provide excellent customer service through active listening

• Work with confidential customer information sensitively

• Aim to resolve issues on the first call proactively

• Communicate appropriately with customers

• Calmly resolve and de-escalate issues

• Escalate interactions when necessary

• Track call-related information for auditing and reporting

• Provide feedback on call issues

• Upsell when required

Requirements:

• High School Diploma or equivalent

• Minimum of 6 months of customer service experience

• At least 18 years of age

• Ability to type at least 25 words per minute

• Comfortable with desktop computer systems and Windows-based systems

• Customer service and/or sales experience preferred

• College degree preferred but not required

Key Competencies:

• Commitment to following established procedures and customer service excellence

• Ability to collaborate effectively with team members and supervisors

• Strong communication, listening, and analytical skills

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and work well under pressure

• Open-mindedness to feedback, evolving policies, and structured schedules

• Sharp critical thinking and informed decision-making skills

• Proactive problem-solving focused on positive customer experience

Work from Home Requirements:

• Internet with minimum 15.0 Mbps download and 5.0 Mbps upload speeds

• ISP with no packet loss and ping under 50ms

• No Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN internet connections

• Proof of internet speed required

• Clean and quiet workspace

Benefits & Perks:

• Paid training

• Competitive wages

• Full benefits including Medical, Dental, Vision, 401k, and more

• Paid time off

• Employee wellness and engagement programs

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”