Specialist, Customer Support - Remote

1. About Our Client:

The organization operates in the furniture retail industry, providing a wide range of furniture solutions and furnishings. It has over 20 years of experience developing multiple brands from inception to market presence. The company focuses on enhancing the consumer shopping experience by anticipating market trends and offering a balance of form, function, and style through its digital and consumer-oriented approach.

2. About the Opportunity:

The Specialist, Customer Support role is designed to deliver high-quality customer service by resolving complex issues related to damages, defects, warehouse errors, and carrier problems that occur after products leave distribution centers. This position is essential in maintaining customer and dealer satisfaction and ensuring efficient resolution of post-shipment concerns.

3. Responsibilities:

• Provide quality customer service throughout the inquiry process for customers and dealers

• Maintain compliance with processes and procedures to ensure proper resolution of claims

• Manage personal case queues effectively and close claims within required timeframes

• Communicate proactively and professionally with customers and dealers via email and call-based systems

• Collaborate with internal departments to raise awareness and support data-driven resolutions

• Monitor and manage the email inbox to address issues promptly

• Collect critical data on high priority issues and products

• Conduct detailed analysis of claims prior to providing resolutions to customers and dealers

4. Requirements:

• Effective verbal and written communication skills

• Ability to build and maintain working relationships with employees and customers

• Ability to follow written and verbal instructions

• Experience with Salesforce or other CRM platforms preferred

• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams

• Ability to multitask and perform research

• Proficient keyboarding skills; touch typing preferred

• Time management skills preferred

• High school diploma or equivalent

• Customer service experience preferred

• Ability to sit for prolonged periods and lift up to 15 pounds

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:

• Major medical, dental, and vision benefits available from day one without waiting period

• Company-paid life insurance and employee assistance program

• 401K with company match

• Employee discount on products

• Free office chair for remote employees

• Employee engagement activities with events and giveaways

• 9 paid holidays plus 1 floating holiday per year

• Up to 13 accrued paid time off days per year

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.