Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Insurance Services Why Consider This Job Opportunity

• Salary up to $19.00/hr. for Spanish Bilingual candidates, plus performance incentives
• Paid training provided for new hires
• Full-time, seasonal role with performance and attendance-based incentives
• Opportunity to work from the convenience of your home
• Collaborative and supportive team environment fostering personal growth
• 401K match and Individual Coverage HRA (ICHRA) benefits

What To Expect (Job Responsibilities)

• Handle inbound and outbound calls to deliver exceptional customer service
• Manage customer accounts and provide technical support as needed
• Conduct application data entry and respond to online chat inquiries
• Interpret and adhere to defined procedures and policies while problem-solving
• Maintain effective time and task management, multitasking, and prioritization

What Is Required (Qualifications)

• Must be 18 years of age or older
• Completion of a background check and drug test within 3 days
• Dedicated, private, and secure workspace for remote work
• Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
• Moderate to advanced computer skills with a high level of professionalism

How To Stand Out (Preferred Qualifications)

• Previous experience in customer support or technical support roles
• Familiarity with Group and/or Individual health insurance or the Affordable Care Act
• Experience in a call center environment
• Knowledge of CRM systems and practices
• Spanish bilingual skills are a plus

HealthInsuranceCustomerService #RemoteWork #CareerGrowth #PerformanceIncentives "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners