Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Insurance Technology Why Consider This Job Opportunity

• Salary of $17.00/hr. plus performance incentives, or $19.00/hr. for Spanish Bilingual candidates
• Opportunity for performance and attendance-based incentives in addition to base pay
• Paid training provided for the role
• Flexible work-from-home arrangement
• Collaborative and supportive team environment
• 401K match and Individual Coverage HRA (ICHRA) available

What To Expect (Job Responsibilities)

• Handle inbound and outbound calls while delivering exceptional customer service
• Manage customer accounts and provide technical support
• Perform data entry for applications and respond to online chat inquiries
• Follow defined procedures and policies while demonstrating creative problem-solving skills
• Maintain time and task management, adapting to changing projects and updates

What Is Required (Qualifications)

• Must be 18 years of age or older
• Moderate to advanced computer skills with a high level of comfort in learning new technology
• Excellent verbal and written communication skills
• Commitment to full attendance during a paid 3-week training period
• Dedicated, private, and secure workspace with a minimum internet speed of 35 mb/s

How To Stand Out (Preferred Qualifications)

• Previous experience in customer support or technical support roles
• Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
• Experience working in a call center
• Knowledge of CRM systems and practices
• Spanish bilingual skills are a plus

HealthInsuranceCustomerService #RemoteWork #CareerOpportunity #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners