Employer Industry: Cruise Line Why Consider This Job Opportunity

• Work remotely from the comfort of your own home
• Base hourly wage plus incentive opportunities, with the potential for extra commission on sales calls
• Comprehensive benefits package including Medical, Dental & Vision; Life & Disability; and 401(k) with Company Match
• Opportunity to engage with travelers and assist in creating memorable experiences
• Supportive and collaborative work environment with a focus on teamwork and personal growth
• Flexible scheduling with full-time positions available, particularly for weekends and evenings

What To Expect (Job Responsibilities)

• Conduct daily production work related to processing bookings with high quality and accuracy
• Process reservations, revisions, cancellations, and all aspects of bookings using the reservation system
• Provide exceptional guest service through all lines of communication, maintaining professionalism at all times
• Act as the primary contact for service-related inquiries via phone, email, and chat
• Assist in achieving departmental revenue goals by upselling or adding value to existing bookings

What Is Required (Qualifications)

• Previous customer service experience preferred
• Ability to communicate effectively in writing and verbally with professionalism and confidence
• Capability to organize and manage multiple tasks simultaneously
• Self-starter with excellent task management skills
• Basic understanding of Microsoft Office programs

How To Stand Out (Preferred Qualifications)

• Experience in cruise or tour operations/reservations is preferred but not required

CruiseLineCustomerService #RemoteWork #CareerOpportunity #TravelIndustry "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #ResonanceCXPartners