Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Hourly rate of $17.86
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and service delivery
• Flexible shift options to accommodate work-life balance
• Comprehensive training provided to enhance skills and knowledge

What To Expect (Job Responsibilities)

• Provide Tier 1 service desk support for insurance issuers, agents, web brokers, and state agencies
• Assist with account access support, including password resets and unlocking accounts for marketplace applications
• Triage inquiries and direct them to the appropriate marketplace systems and business groups
• Deliver accurate responses to customer inquiries and ensure effective routing of IT issues
• Utilize a Knowledge Base to document information and provide guidance to customers

What Is Required (Qualifications)

• GED or higher
• Experience with customer follow-up and thorough documentation of contacts
• Proven excellent customer service skills
• Strong verbal and written communication skills
• Ability to work nights, holidays, and weekends as needed

How To Stand Out (Preferred Qualifications)

• Knowledge of CxOne and ServiceNow
• Experience in high-volume IT support environments

HealthcareServicesCustomerService #CareerOpportunity #TrainingProvided #ITSupport "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #ResonanceCXPartners