Head of Technology & Security

_NO RECRUITERS PLEASE_We are Send Payments

Send is a high-growth, award-winning payments company, delivering embedded finance solutions to some of the world’s top brands. We exist to help businesses elevate how they connect and transact with their customers globally. Our mission is to create globally connected payment solutions that build lasting customer relationships. By blending smart technology with exceptional customer experience, we embed these values into everything we do.

With a vision to unite companies and customers through seamless experiences that transcend borders, Send is already making a mark in the international payments and fintech space. Trusted by brands like Woolworths Team Bank, Flight Centre, PEXA, and BankVic, we’re driving innovation and growth for our partners. As we continue to expand globally, we’re looking to grow our teams and strengthen our product offerings to support the exciting opportunities ahead.

Culture & Values

At Send, we value both your work and how you approach it. We’re a team of ambitious, diverse individuals who thrive on collaboration and fresh ideas. It’s not just about excelling in your role but also aligning with our values and enriching our culture. We foster open dialogue, feedback, and teamwork, and we hold everyone accountable for both their performance and the positive impact they bring to the team.

Our values-led culture inspires us to continuously deliver the best experiences for both our team and customers:

Aim Up, Fail Forward: We move fast, experiment, test, verify, and learn then repeat.

Customers At Our Core: It's our aim to delight, add value, and provide an outstanding experience at every touch point.

Think Like an Owner: Our colleagues put their trust in us to carefully balance risk with reward, and to make decisions for which we’re 100% accountable.

Bring Your Best: We pour passion into our work, set high standards and always drive each other forward.

Create a Place You Want to Work: We’re flexible, compassionate, playful and honest.

Role Summary

We are seeking a Head of Technology and Security to lead and strategically shape our technology landscape and security posture. Reporting directly to the CTO, this role requires a seasoned leader who can balance oversight of essential operational functions, including our current optimal technology and desktop support for a 100% remote workforce, with a forward-thinking strategic focus.

A critical mandate will be driving our information security strategy, with a primary focus on achieving and maintaining ISO27001 certification. Additionally, this role is pivotal in championing the exploration and implementation of advanced AI agents to automate and enhance our operational processes, ensuring the robust, secure, and efficient running of Send's technology and security infrastructure on a 24x7 basis in a highly regulated Fintech environment.

Key Responsibilities

Technology & Security Strategy & Planning:

• Define, develop, and communicate the strategic roadmap for Send Payments' operational technology infrastructure, security architecture, and operational capabilities, aligning with business objectives and regulatory requirements.
• Contribute expert technical and security insights to the overall company strategic planning process.
• Lead technology and security budget planning, resource forecasting (local and nearshore), and capacity management.

Information Security & Compliance Leadership:

• Spearhead the design, implementation, and ongoing improvement of Send's comprehensive information security program.
• Drive all technology-related initiatives required for achieving and maintaining ISO27001 certification.
• Develop and enforce security policies, standards, and procedures compliant with relevant regulations (AUSTRAC, ASIC, APRA) and industry best practices.
• Oversee risk assessment and management activities, implementing effective controls to mitigate identified technology and security risks.
• Lead the planning and execution of security awareness training programs for all staff.
• Manage and refine the incident response plan for security breaches and critical service disruptions.

Technology Operations & Support Management:

• Ensure the continuous, efficient, and reliable operation of all Send Payments' technology systems and services on a 24x7 basis.
• Provide leadership and oversight for the Technology Support function, ensuring the delivery of high-quality, timely, and effective technical and desktop support for the 100% remote workforce across hardware, software, and connectivity.
• Implement and monitor Service Level Agreements (SLAs) for technology services and support, driving continuous improvement in service delivery.
• Oversee IT asset management, procurement, and lifecycle management for end-user devices and infrastructure components.

Security & Technology Evolution:

• Provide leadership on security (architectural) decisions, ensuring solutions are secure, and aligned with the strategic roadmap for our platforms.
• Evaluate and recommend new technologies and solutions to improve efficiency, security, and business capabilities.

AI Innovation & Process Automation:

• Champion the identification of business processes and areas ripe for automation using advanced AI agents.
• Lead the evaluation, piloting, and implementation of AI-driven automation solutions across the technology and potentially other functions.
• Stay abreast of developments in AI and automation relevant to the Fintech and payments industry.

Team & Resource Leadership:

• Build and develop a high-performing team of technology and security professionals (local and nearshore), fostering a culture of collaboration, security awareness, and continuous learning.
• Manage relationships with key technology vendors and third-party service providers, negotiating contracts and ensuring service delivery meets expectations.

Skills and Qualifications:

• Extensive experience (typically 8+ years) in a senior technology and security leadership role, with a significant portion spent within the Fintech, financial services, or a similarly highly regulated industry.
• Proven track record of developing and executing technology and information security strategies.
• Demonstrated success in implementing and managing information security frameworks, specifically with hands-on experience in achieving and maintaining ISO27001 certification.
• Deep technical understanding of cloud-based architectures, serverless computing, Microsoft 365, and modern security practices.
• Solid grasp of the regulatory landscape relevant to Send Payments (AUSTRAC, ASIC, APRA) and the implications for technology and security.
• Experience managing and optimizing IT support operations, including desktop support for a geographically dispersed, remote workforce.
• Strong interest in and practical understanding of AI and its application in automating business and technology processes.
• Excellent leadership, team management, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Relevant professional certifications (e.g., CISSP, CISM, ISO27001 Lead Implementer/Auditor, ITIL, AWS/Azure certifications) are highly regarded.
• Bachelor's or Master's degree in Information Technology, Computer Science, Information Security, or a related field, or equivalent practical experience.

Discover the Perks of Joining Us

• ESOP for All: Eligibility for our Employee Share Option Plan.
• Me Days: 4 additional days off every year on top of regular entitlements.
• Celebrate Together: Half-yearly parties, town halls, and monthly events unite us.
• AFR Best Places to Work Nominee and Winner of Best Practice, Employee Wellness

Why Join Send Payments?

Joining Send Payments as the Head of Technology and Security means becoming part of a dynamic Fintech company at a critical growth phase. You will have the opportunity to lead strategic initiatives like ISO27001 certification and AI adoption that directly impact our business resilience, efficiency, and competitive edge. We offer a challenging yet rewarding remote work environment where your expertise in technology, security, and leadership will be vital in shaping the future of global payments. If you are passionate about building secure, scalable, and innovative technology solutions in a regulated industry, we encourage you to apply.