Customer Support Specialist

About The Company MindFriend is a pioneering global telehealth platform dedicated to transforming mental health support through technology. Connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health assistance, MindFriend aims to make mental health care accessible, convenient, and effective. With a focus on innovation and compassion, the platform leverages cutting-edge digital tools to facilitate seamless therapy sessions, consultations, and support services across the world. As a rapidly growing entity in the healthcare technology space, MindFriend is committed to improving mental health outcomes and reducing barriers to care for diverse populations. About The Role We are seeking a dedicated and professional Customer Support Specialist to join our dynamic team. In this role, you will be the frontline representative ensuring that both clients and clinicians have a smooth and positive experience while using the MindFriend platform. Your primary responsibilities will include responding to inquiries, assisting with bookings, resolving payment issues, and guiding users through platform features such as video calls, scheduling, and profile management. The ideal candidate will possess excellent communication skills, a compassionate approach, and the ability to troubleshoot technical issues efficiently. This position offers an exciting opportunity to be part of an innovative healthcare technology company that is making a meaningful impact on mental health services worldwide. Qualifications

• Previous experience in customer support or client services, preferably within tech or healthcare sectors
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Comfortable working with digital platforms and support tools
• Ability to maintain professionalism and empathy when handling sensitive situations
• Interest or background in mental health or healthcare technology is an advantage
• Ability to work independently in a remote environment
• Proficiency in using support ticket systems and live chat tools

Responsibilities

• Respond promptly and professionally to client and clinician inquiries via email, chat, and support channels
• Assist users with booking appointments, account access, and payment issues to ensure a seamless experience
• Guide users on how to utilize platform features such as video calls, scheduling, and profile management
• Troubleshoot basic technical issues related to the platform and escalate complex cases to technical teams when necessary
• Maintain accurate and detailed records of all support requests and resolutions
• Provide empathetic, confidential, and professional support to all users, ensuring a positive experience
• Collaborate with cross-functional teams to improve support processes and user experience

Benefits

• Opportunity to work with an innovative and expanding global mental health technology platform
• Fully remote work environment, promoting work-life balance and flexibility
• Professional development opportunities as the company grows internationally
• Competitive salary commensurate with experience
• Be part of a mission-driven organization dedicated to improving mental health access worldwide

Equal Opportunity MindFriend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.