This is a Fully Remote Job
About Our Client:
This organization operates in the healthcare sector, focusing on providing primary care services specifically aimed at improving health outcomes for seniors. It addresses challenges in healthcare accessibility and quality for this demographic through a unique, physician-led model that emphasizes personalized patient care. The organization is experiencing rapid growth as it expands its impact on senior healthcare.
About the Opportunity:
The SERVICE TEAM COORDINATOR plays a vital role in managing inbound and outbound customer service communications related to patient scheduling and inquiries. The position ensures that patient interactions support better health outcomes by delivering attentive and compliant service. This role contributes to the organization by maintaining high standards of customer service and supporting key business functions across various medical centers.
Responsibilities:
- Manage inbound and outbound calls concerning patient scheduling and general inquiries.
- Respond to patient questions following the organization's core care model.
- Escalate issues appropriately.
- Make timely decisions based on departmental policies and procedures.
- Document interactions using web-based technology.
- Maintain business relationships by providing prompt and accurate service.
- Collaborate with team members across departments to promote VIP-level patient interactions.
- Perform additional duties as assigned.
Requirements:
- High school diploma or GED equivalent.
- Minimum of one year of customer service experience; call center experience preferred.
- Experience with web-based customer relationship management systems.
- Competent business acuity and understanding of relevant job functions.
- Strong verbal communication and active listening skills.
- Good organizational and multitasking abilities.
- Passion for serving others, especially seniors.
- Ability to work in a demanding environment.
- Proficiency with Microsoft Office Suite and other required systems.
- Willingness to work overtime as needed.
- Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.
Pay Range and Compensation Package:
- $17.0 - $24.26 hourly.
- Final compensation depends on experience, education, location, and other factors.
- Eligibility for bonuses or commissions.
Benefits & Perks:
- Medical insurance.
- Dental insurance.
- 401(k) retirement plan.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.