Location: Remote within Portugal
Operational Site: Braga, Portugal
Contract Type: Full-time
Do you speak Dutch and English and want to build a remote career in Portugal in customer service for a leading international automotive brand?
Are you service-oriented, patient, and confident communicating with customers? Are you already living in Portugal and looking for a stable remote position with fixed weekends off?
We are a specialized recruitment agency hiring on behalf of our client for an international automotive customer service project. We are looking for motivated Dutch- and English-speaking candidates to join the customer service team remotely from anywhere within Portugal.
Please note: This position is only available to candidates who already reside in Portugal. Relocation support is not provided.
The Role:
As a Customer Service Representative, you will support Dutch-speaking customers on behalf of a leading international automotive brand. You will respond to customer inquiries, provide clear and accurate information, manage individual cases, and ensure a professional and positive customer experience.
Your Responsibilities:
- Provide customer service and support to Dutch-speaking customers
- Respond to customer inquiries professionally via the available communication channels
- Provide accurate information about products, services, and customer requests
- Identify customer needs and find appropriate solutions
- Manage and document customer cases accurately
- Follow up on open cases until resolution
- Handle challenging situations with patience and professionalism
- Communicate with customers in Dutch and use English internally where required
- Follow internal processes, quality standards, and project guidelines
- Fluent or native-level Dutch
- Good command of English
- Currently residing in Portugal
- Available to work full-time
- Strong communication and customer service skills
- Patient, empathetic, and solution-oriented approach
- Comfortable using digital systems and customer service tools
- Reliable, organized, and detail-oriented working style
- Availability to work rotational shifts between 07:00 and 19:00, Monday to Friday
- Previous experience in customer service or customer care
- An interest in the automotive industry
- Experience working remotely
- Experience handling and documenting customer cases
This position is a good fit if:
- You speak Dutch fluently and have a good command of English
- You already live in Portugal
- You want to work remotely from within Portugal
- You enjoy helping customers and finding effective solutions
- You are comfortable working rotational daytime shifts
- You value having Saturday and Sunday off
- You want to work on a project for a leading international automotive brand
- Base salary: €1,073 gross, paid 14 times per year
- Gross annual base salary: €15,022
- Welcome bonus: €2,000 during the first year!
- First-year compensation: €17,022 gross, excluding the food allowance
- Average first-year compensation: approximately €1,418.50 gross per month, calculated across the year
- Food allowance: €7.63 per working day
- Typical total monthly value including the food allowance: approximately €1,571–€1,594 on average
- Work model: 100% remote from within Portugal
- Schedule: Monday to Friday, rotational shifts between 07:00 and 19:00
- Days off: Saturday and Sunday
- Candidates living within 50 kilometres of the Braga office must collect their work equipment in person.
- Equipment will be shipped to candidates living more than 50 kilometres from the office.
No relocation support is available for this position. Candidates must already reside in Portugal and have the legal right to work there.
Living and Working in Portugal:
Although the project is connected to the Braga site, the position can be performed remotely from anywhere within Portugal. Braga is a historic and vibrant city in northern Portugal, known for its rich culture, impressive architecture, and high quality of life.
Selection Process:
- Application submission
- Profile validation
- Initial interview
- Online assessment, if required
- Client interview, if required
- Job offer
- Hiring and onboarding
