Customer Service & Concierge Specialist

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The Oblist is a curated luxury design platform bringing together over 7,000 carefully selected pieces from 500+ independent creators across 80+ countries. From contemporary furniture and vintage finds to lighting, decorative objects, and original art, we make exceptional design accessible to discerning clients worldwide.

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We serve both design-passionate individuals and professionals—architects, interior designers, and hospitality groups—through our dedicated Trade Program.

THE ROLE

As our Customer Service & Concierge Specialist, you are the voice of The Oblist. You deliver a bespoke, responsive, and refined experience to every client and creator, from the moment they discover a piece to the day it arrives at their room.

This is a fully remote freelance position requiring a high degree of autonomy and self-organization. You will manage your own schedule and workload independently, while staying closely aligned with the founding team through regular check-ins. We’re looking for someone who thrives working independently, takes ownership of their responsibilities, and doesn’t wait to be told what to do.

KEY RESPONSIBILITIES

Client Support & Concierge

• Handle all incoming client inquiries (chat, email, phone) with speed, warmth, and professionalism

• Guide clients through their purchasing journey: product advice, order tracking, returns, and dispute resolution

• Coordinate with creators and vendors on availability, lead times, shipping, and international logistics

• Oversee made-to-order commissions and complex deliveries (oversized pieces, international freight, customs)

• Provide a white-glove concierge experience for Trade Program clients (architects, interior designers, hospitality buyers)

Help Center & Documentation

• Write, update, and maintain help center articles (FAQs, how-to guides, tutorials) in both English and French

• Identify recurring questions and proactively create new self-service content

• Continuously optimize help resources to reduce ticket volume

Continuous Improvement & Collaboration

• Surface client insights to the product and marketing teams to improve the user experience

• Contribute to refining internal processes and automation workflows

• Collaborate with the tech team to flag bugs and suggest improvements to internal tools

• Proactively identify areas where the client experience can be elevated

REQUIREMENTS

Must-Have Skills

• (native-level bilingual — non-negotiable) Fluent in both French and English

• (Spanish, Italian, German, Portuguese, or other)Proficient in at least one additional language

• Excellent written communication in both English and French

• Intercom Hands-on experience with

• Slack Comfortable working daily in

• Ability to quickly learn a proprietary internal tool (full training provided)

Who You Are

• Genuinely passionate about interior design, furniture, and the decorative arts

• Solid understanding of e-commerce logistics: shipping, customs, handling fragile and oversized items

• Service-minded with natural empathy and a taste for premium client experiences

• Highly autonomous, organized, and comfortable managing multiple threads simultaneously

• Self-starter who takes initiative—you identify problems and propose solutions before being asked

• Reliable and disciplined in a remote work setting, with strong time management skills

• Clear communicator who keeps stakeholders informed without needing to be followed up with

NICE TO HAVE

• Previous experience in customer service for a e-commerce platform, or design house

• Knowledge of contemporary design, vintage furniture, or the art market

• Experience with other helpdesk tools (Zendesk, Freshdesk, Gorgias…)

• Sensitivity to UX and digital customer journeys

• A fourth language spoken

WHAT WE OFFER

• Join a fast-growing company at a pivotal moment in its trajectory

• Immerse yourself in the world of exceptional design, working alongside creators from around the globe

• A role with direct impact on client experience and brand reputation

• A passionate, and supportive team

• Full flexibility: work from anywhere, on your own schedule

• Autonomy and trust—we care about outcomes, not hours logged