Security Analyst: 1st Line

Who We're Looking For

The Security Analyst 1st Line role is responsible for assisting the Security Operations Centre (SOC) with delivery of managed security services to Transparity’s customers. The primary function of the 1 st line role is to triage the incoming security and support incidents. Working with the 2 nd line and 3 rd line security analysts, the 1 st line analyst's responsibility is to rapidly review unassigned workloads to categorise, prioritise, triage and progress the incident with an aim to resolve or escalate the security incidents where appropriate.

Alongside security and support incidents, the 1st line role will also assist with and gain exposure to proactive service tasks including (but not limited to), threat intelligence, threat hunting, security posture improvement tasks, incident handling improvements, documentation and incident response preparation.

This is a fantastic opportunity to begin your career in Cyber Security as part of a team solving real-world problems for customers, with a clear path for progression.

What You'll Be Delivering

• Act as the first line of defence by monitoring SOC queues, triaging security incidents, and escalating as needed.
• Investigate threats proactively, supporting threat hunting, intelligence gathering, and vulnerability assessments.
• Deliver exceptional customer service, ensuring clear, friendly communication and timely updates throughout incident lifecycles.
• Maintain accurate documentation, including process guides, ticket updates, and escalation notes.
• Support continuous improvement, contributing to SOC process maturity and service delivery reporting.
• Provide cybersecurity guidance to internal teams and customers, promoting best practices and knowledge sharing.
• Commit to professional growth, meeting KPIs, completing certifications, and managing time effectively.

We think you'll be successful in this role if you have some of the following

• Previous cybersecurity training or SOC experience preferred, with a solid grasp of core IT concepts.
• Proficient in Windows Server and Client OS fundamentals; Linux experience is a plus.
• Strong networking fundamentals knowledge, including firewalls, switches, wireless infrastructure, and the OSI model.
• Excellent communication and customer service skills, with a professional and approachable manner.
• Analytical and creative problem-solver, able to stay calm under pressure and manage competing priorities.
• Self-motivated and organised, with a commitment to meeting deadlines and delivering high-quality work.
• Eager to learn and grow, ideally holding or working toward relevant industry certifications.

What We'll Offer In Return

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:

• To work at a 3* Outstanding company to work for
• Flexibility over where you work with our Winning from Anywhere® approach
• 25 days holiday
• Home working allowance paid monthly
• Winning from Anywhere® allowance to help your set up at home
• 24/7 GP at hand
• Immediate 24/7 access to an Employee Assistance Programme
• We’ll support you when you’re not well with our Company sick pay scheme
• Private health insurance after a successful year’s service
• Enhanced parental pay and leave, supporting you with those precious life moments
• Access to the Perkbox platform to help make your money go further
• Cyclescheme
• Electric car scheme
• And many more!

Disability Confident

Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.

To find out more about our disability commitment please contact People & Culture or ask during the interview.

About Us

We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?