Office Manager / Speed-to-Lead Coordinator

Office Manager / Speed-to-Lead Coordinator

Remote | Full-time | Monday to Friday, 9:00 AM to 5:00 PM Pacific Time

Industry: Residential Remodeling and Construction

Reports to: Owner / Management

About the Company:

Our client is a Los Angeles-based construction and remodeling company specializing in large-scale residential renovations and full home remodels.

The company works with homeowners who value quality, professionalism, communication, and attention to detail. As the business continues to grow, they are looking for an organized and reliable professional to support daily front-office operations and lead communication.

About the Role:

The Office Manager / Speed-to-Lead Coordinator will be responsible for responding to new leads, coordinating client communication, maintaining CRM records, and supporting daily administrative operations.

Responsibilities:

• Respond promptly to new inbound leads by phone and text
• Follow up with older and inactive leads
• Handle incoming calls, messages, and client inquiries
• Prepare and send professional client emails
• Send estimates and coordinate project follow-ups
• Maintain accurate and up-to-date CRM records
• Manage daily front-office administrative tasks
• Follow established company procedures and SOPs
• Coordinate communication with the internal team
• Remain available and responsive throughout the scheduled work hours
• Communicate with the team through Slack

Requirements:

• Strong verbal and written English communication skills
• Professional and confident phone presence
• Strong organizational and time-management skills
• Excellent attention to detail
• Able to work independently with minimal supervision
• Reliable and responsive
• Strong follow-up and coordination skills
• Comfortable learning and using new software
• Professional when communicating with clients

Preferred Qualifications:

• Experience in construction, remodeling, trades, or home services
• Experience with GoHighLevel or other CRM systems
• Previous office management, administrative, or client coordination experience
• Experience working with high-end residential or service-based clients

Tools:

• GoHighLevel
• Slack
• Email
• Additional production software

Training:

Training on company systems, software, and procedures will be provided.

If you are organized, dependable, responsive, and confident communicating with clients, we encourage you to apply.

Apply through LinkedIn with your resume and a brief overview of your relevant experience.