Customer Support Agent

About The Company Jerry.ai is a pioneering fintech startup based in the United States, dedicated to transforming the way car owners manage their vehicle-related expenses and maintenance. Since launching its innovative mobile application in 2019, Jerry has rapidly grown to serve over 4 million customers, establishing itself as a leader in the automotive financial services sector. The company’s mission is to help car owners save time and money by providing streamlined, personalized solutions for insurance, refinancing, safety, and repairs. Backed by cutting-edge artificial intelligence and machine learning technologies, Jerry.ai continuously innovates to enhance user experience and expand its suite of services. Recognized as the #1 rated AllCar app in the App Store with a 4.7-star rating, Jerry.ai is committed to redefining car ownership and making it more accessible, affordable, and convenient for millions of users. About The Role We are seeking a dedicated and customer-focused Customer Support Agent to join our dynamic team. In this role, you will be the frontline representative responsible for assisting our existing customers with their insurance policies and related services. Your primary duties will include responding to inbound customer calls, processing service requests such as adding or removing vehicles and drivers, updating lienholder information, and providing policy documents. You will also address customer inquiries regarding coverage details, policy benefits, and facilitate policy modifications to ensure customer satisfaction. A key aspect of your role will be working proactively to retain policyholders who may be at risk of cancellation by offering effective solutions and support. This position offers an excellent opportunity to make a tangible difference in the lives of millions of car owners while developing your skills within a fast-growing, innovative company. Qualifications

• Minimum of 2 years of experience working in a call center or customer service environment
• Excellent communication and interpersonal skills
• Ability to multitask and manage multiple priorities effectively
• Strong problem-solving skills with a customer-centric approach
• Proficiency in using CRM and call management software
• High school diploma or equivalent; additional certifications in customer service or insurance preferred
• Experience or familiarity with insurance policies and terminology is a plus

Responsibilities

• Respond promptly and professionally to inbound customer calls and inquiries
• Process service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents
• Assist customers with questions related to existing insurance policies, coverages, and benefits
• Make policy modifications based on customer needs and preferences
• Identify at-risk policyholders and work proactively to retain their business by offering tailored solutions
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with internal teams and insurance carriers to resolve customer issues efficiently
• Stay informed about product updates, policy changes, and industry regulations to provide accurate information
• Contribute to continuous improvement initiatives to enhance customer experience and support processes

Benefits

• Competitive hourly wage ranging from $19.00 to $21.00
• Company-sponsored P&C license training and certification (expected within 60 days of employment)
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching
• Remote work opportunity with provided work equipment
• Ongoing training, mentorship, and professional development programs
• Flexible scheduling options including a 5-day, 8-hour workweek or a 4-day, 10-hour workweek
• Access to an extensive portfolio of over 55 insurance carriers and products
• Paid time off and parental leave benefits
• Wellness programs and other employee perks

Equal Opportunity Jerry.ai is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace free from discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other protected characteristic under applicable laws. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. If you require assistance or accommodations, please contact us at recruiting@getjerry.com. We believe in fostering a supportive environment where all employees can thrive and contribute to our mission of revolutionizing car ownership management.