Program Manager - Edtech

Position Overview

We are looking for a Program Manager to support the delivery and operations of large-scale enterprise upskilling and learning programs. This role will work closely with cross-functional teams, facilitators, and client stakeholders to ensure smooth execution of virtual learning initiatives and learner engagement activities.

The ideal candidate should have strong program/project management capabilities, excellent communication skills, and experience supporting client-facing learning or transformation programs.

This is a contractual role supporting enterprise learning and workforce transformation initiatives for global clients.

Key Responsibilities

• Manage day-to-day operations of enterprise learning and upskilling programs
• Coordinate with internal teams, facilitators, and client stakeholders to ensure smooth program delivery
• Support live virtual learning sessions by acting as session coordinator/moderator (MC support)
• Manage learner communications, scheduling, reminders, and engagement activities
• Track learner participation, completion, attendance, and related program metrics
• Support LMS/content updates and operational program setup activities
• Prepare reports, dashboards, and status updates for stakeholders
• Ensure timelines, milestones, and deliverables are executed efficiently
• Coordinate across multiple stakeholders and manage program logistics
• Support issue resolution and proactively identify operational improvements
• Work closely with global teams while supporting North America business hours

Required Skills & Experience

• 5–7+ years of experience in Program Management, Project Management, Learning Operations, Customer Success, or related roles
• Strong stakeholder management and client-facing communication skills
• Experience coordinating enterprise learning, transformation, or upskilling programs
• Comfortable facilitating or moderating virtual/live sessions
• Strong organizational and multitasking abilities
• Experience working with cross-functional and global teams
• Strong reporting, analytics, and operational tracking skills
• Proficiency in PowerPoint, Excel, Word, and collaboration tools
• Ability to manage multiple priorities in a fast-paced environment
• Professional communication and presentation skills

Preferred Background

Candidates with experience in any of the following areas are preferred:

• Enterprise Learning / EdTech
• Learning Operations
• Customer Success / Program Delivery
• Consulting Operations / PMO
• Workforce Transformation
• Digital Learning Programs

Experience with LMS platforms, learner engagement programs, and virtual facilitation support will be an added advantage