Service Desk Administrator
Remote UK | £25,000–£30,000 | Full-Time | Training Provided
One of our clients is looking for a Remote Service Desk Administrator to support daily service desk operations, manage incoming requests and help ensure queries are handled efficiently. This role is ideal for someone who is organised, enjoys helping people and is comfortable using computers and business systems.
Previous IT experience is beneficial but not essential. Candidates with backgrounds in administration, customer service, helpdesk support or call centres are encouraged to apply.
Key Responsibilities
- Receive, record and manage incoming service requests and enquiries
- Respond to queries by email, phone or internal ticketing systems
- Update records and maintain accurate service desk information
- Help resolve basic technical or administrative issues
- Escalate more complex requests to the appropriate team
- Monitor outstanding tickets and follow up on progress
- Support colleagues and contribute to smooth day-to-day operations
What We’re Looking For
- Good communication and customer service skills
- Strong organisation and attention to detail
- Confidence using computers, email and online systems
- A patient, helpful and problem-solving approach
- Ability to prioritise tasks and work independently
- Previous experience in IT support, service desk, administration or customer service is useful but not essential
Working Arrangements
- Fully remote within the UK
- Full-time position
- Salary: £25,000–£30,000, depending on experience
- Training and support available
Apply Now
Looking for a remote Service Desk Administrator, IT Helpdesk Administrator, Helpdesk Assistant or Customer Support role? If you're motivated, organised and ready to learn, we'd love to hear from you.
We aim to respond to applicants within 15 days.