Relationship Consultant

Job DescriptionRelationship Consultant - multiple roles availableUK Remote or Office basedPermanent or we may consider you for a 6-month FTCA Role You Will Love We are eager to hear from you if you’re looking for a great opportunity to join our Third Party Management team, who maintain regular contact with our clients and a role that requires you to think on your feet, using strong communication and negotiation skills. You’ll join the team that manages and drives the performance of a diverse range of suppliers in line with contractual terms, supported by the CLS Due Diligence policy and Third-Party Management Oversight framework. We give you a world of potential As a member of this dynamic team, you will have the opportunity to learn about Third Party Management and enhance your knowledge across various supplier functions. You’ll manage the performance of multiple suppliers, engage with clients to discuss their Supplier’s performance, and produce performance monitoring documentation. Working with the Supplier Relationship Manager, Team Manager and peers, you’ll assist with the team’s daily responsibilities, including:

• Ensure that third parties adhere to their contractual obligations and agreed SLA's
• To maintain the agreed governance model
• Deal with escalated issues and resolve or escalate as required
• Compile service review reporting
• Provide insightful analysis to various aspects of the relationship
• Adhere to the risks and controls within the third-party management team
• Implement cost-effective continuous improvements to enhance the customer experience
• Remain compliant to all regulations, legislation and policies incl. H&S
• Pro-actively manage, report and mitigate risks
• Attend client governance

What will you bring to the role? You’ll need to quickly get up to speed on the products, services and systems used by Computershare, and be able to build and maintain working relationships, coupled with excellent customer service skills. Highly competent in demonstrating excellent communication, able to convey and articulate ideas to a wide variety of audiences, whilst managing multiple complex activities through problem solving skills Excellent organisational skills, possessing good time management, being able to deliver within SLA’s. Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base. Travel and hours This is a Supplier focused role and requires occasional travel to visit supplier offices, that are scheduled in advance. You’ll get great flexibility allowing you to choose your working pattern based on your contracted full-time hours across Monday to Friday between 8am and 6pm. Rewards designed for youFlexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you will receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Career growth. Everyone here has the chance to grow and pursue career development. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. To find out more about our benefits visit We can take you anywhere (computershare.com) . About UsA company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. A diverse and inclusive place to work At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. About The Team As a leading third-party mortgage service provider we work with lenders, administering and supporting millions of borrower requirements through their home ownership journey. We process, underwrite, and close new loans during the origination process as well as handling payments and day-to-day administrative tasks; working in Loan Services brings many different career opportunities.