Social Media & Community Manager

About CVS Group

CVS Group plc is one of the UK's leading integrated veterinary services providers, with around 500 practices and a broad network of support teams across the UK and Australia. At CVS, people are at the heart of everything we do. We're committed to delivering high-quality services, supporting career development, and creating an environment where colleagues can learn, grow, and thrive.

This is a remote position with some travel. We are offering this position on a 6 Month Fixed Term Contract basis, with the potential for it to go perm following the contract.

Summary of role:

The Social Media & Community Manager will lead the development and execution of CVS Vets' social media and community engagement strategy. This role will be responsible for building a strong, trusted and engaging digital presence across core social channels, while fostering meaningful relationships with local communities, pet owners, and relevant stakeholder groups.

The role will drive growth in followers, engagement and brand advocacy, as well as interaction with each of our veterinary practices while ensuring CVS Vets is positioned as a leading, accessible and caring veterinary provider.

This is an opportunity to shape and grow the social and community presence of CVS Vets at a pivotal time, building a function that directly impacts brand trust, customer engagement and business growth. This role will also support Animed Marketing from a Social Media perspective, similar to the ask for CVS Vets.

Key Responsibilities

• Develop and execute the organic social strategy across key platforms
• Plan and deliver engaging, on-brand content (video, imagery and copy)
• Manage day-to-day social channels, including comments, messages and reviews
• Build relationships with local communities, partners and pet owners
• Support practices with local social activity and campaign amplification
• Track performance, analyse results and optimise content
• Monitor brand reputation and ensure consistent tone of voice
• Collaborate with marketing, clinical and operational teams

Key Skills & Experience

• Proven experience managing brand social media accounts
• Strong content creation skills across multiple formats
• Experience with social media tools (e.g. Sprout, Meta, Hootsuite)
• Community management experience
• Data-driven with strong analytical skills
• Excellent communication and organisational skills

Desirable: Experience in healthcare, veterinary, retail or multi-site environments

Benefits of Joining CVS Group

• **Competitive Salary:**Enjoy an attractive salary package.
• **Generous Leave:**Start with 6 weeks of leave per year
• **Pension Scheme:**Benefit from a pension matched up to 6%.
• **Health Cash Plan:**Save on everyday health treatments.
• **Flexible Benefits:**Access to discounted gym memberships, childcare vouchers, and more.

CVS Group is committed to fostering an inclusive workplace where diversity is celebrated, and all colleagues are supported to be themselves and deliver their best. Join us in creating a safer, healthier work environment at CVS Group