Product Owner / Project Manager

Company Description First Federal is a non-bank lender focused on delivering Australia’s Easiest Home Loan™, combining innovative lending solutions with a people-first attitude. A local team of lending experts supports customers across a range of needs, from first homes to complex commercial loans, with an emphasis on momentum, ease, and clear financial guidance. The organization is committed to helping more Australians achieve their property and business goals through clever, customer-centric lending. First Federal shares lending insights and business updates to keep customers and partners informed and engaged, and provides additional information and resources through firstfederal.com.au. Role Description The Product Owner / Project Manager is a full-time, remote role responsible for driving the delivery of lending products and digital solutions that align with First Federal’s customer-centric mission. This role oversees the product backlog, translates business goals into clear requirements, and collaborates with stakeholders to prioritize features and enhancements. Day-to-day tasks include coordinating cross-functional teams, managing project timelines and milestones, monitoring risks and dependencies, and ensuring outcomes meet quality, regulatory, and user experience standards. The individual will facilitate agile ceremonies or other delivery frameworks, track performance metrics, and continuously refine product roadmaps based on customer feedback, data, and business strategy. The role also involves documenting processes, communicating progress to leadership, and supporting continuous improvement across both product and project delivery. Qualifications

• Demonstrated experience in product ownership or business analysis, including managing backlogs, defining requirements, and translating customer and business needs into deliverable features.
• Proven project management skills, with experience leading cross-functional initiatives, managing timelines and budgets, and delivering projects in agile or hybrid environments.
• Strong stakeholder management and communication abilities, including facilitating workshops, aligning diverse perspectives, and providing clear, concise updates to technical and non-technical audiences.
• Comfort with data analysis and reporting, using metrics and customer insights to inform product decisions, monitor performance, and drive continuous improvement.
• Understanding of lending, financial services, or related domains is highly beneficial, especially experience with home loans, commercial lending, or digital banking products.
• Ability to work effectively in a remote environment, demonstrating self-management, accountability, and collaboration across distributed teams.
• Bachelor’s degree in business, finance, information systems, or a related field, or equivalent practical experience.
• Relevant certifications (e.g., Product Owner, Scrum Master, Project Management Professional) are a plus.