Internal Assessor

• Opportunity to work with one of Australia’s largest general insurers  
• Flexible remote work environment (Open to candidates across Australia)
• 12 - Months Max Term ContractAbout Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. 

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. 

About the Role 

Reporting to the Virtual Desktop Assessing Team Manager, the Desktop Assessor will support our customers by ensuring the effective and efficient resolution of Home Claims in line with relevant Hollard policy and procedure obligations, and relevant industry and statutory arrangements and requirements.

Your duties & responsibilities

Reporting to the Virtual Assessing Team Manager, you will support our customers by ensuring the effective and efficient resolution of Home and Contents Claims in line with relevant Hollard policy and procedure obligations, and relevant industry and statutory arrangements and requirements, including but not limited to:

• Receive and undertake virtual assessments across Australia
• Review and provide technical advice and policy recommendations, based on expert reports received
• Proactively contribute to the management of the customer experience
• Determine policy entitlements and communicate outcomes to customers and claims teams
• Arrange, review and negotiate building scopes and repair quotes
• Provide effective claims management and settlement services, through direct and indirect customer contact.

About you

• Must have minimum of 2 years Home Claims or Assessing experience
• In-depth knowledge of insurance claims practices, legislation and products
• Proven ability to interpret company policies, guidelines and procedures
• Building and construction knowledge would be advantageous
• Experience and confidence in customer service
• Sound judgement and decision-making skills
• Solid understanding of the General Insurance Code of Practice and relevant Australian insurance and financial services legislation.

Working at Hollard 

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. 

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. 

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. 

Please note:  

Even if you don’t meet all our selection criteria, we encourage you to apply. 

A full background check will be completed on the successful applicant. 

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information. 

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.