Senior Program Manager

About Us

HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. 

With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. 

Job DescriptionThis is a remote role.

As a Sr. Program Manager, you will primarily lead Project Consulting initiatives customer projects.

You will be accountable for meeting your annual billable target, which will be communicated by your line manager.

Success in this role requires proactivity, diligence, accurate and timely reporting (both customer-facing and internal), and deep expertise in key service lines: Accounting & Tax, Legal Entity Management, HR and Payroll.

Serving as the primary point of contact for both customers and HSP partners, you must demonstrate exceptional customer-facing skills, relationship management, and strong project and program management capabilities.

Additionally, you will contribute to departmental processes and deliverables and may also be asked to support related tasks requiring your expertise and collaboration.

Responsibilities: 

• Creation of Project Plans, rollout/transition plans, RAIDS logs, SteerCo reporting.
• Forecasting of Go Live dates in to ensure your projects Go Live on time and in budget.
• Liaising with local HSP experts, maintaining good relationships and open communication.
• Be a Single Point of Contact (SPOC) for your customers. Lead recurring customer status update calls.
• Ensure smooth handovers to BAU operations.
• Partner with Sales, Marketing and Operations leadership to identify sales productivity gaps & prioritize work on key initiatives across the global sales team such as process improvements sales pitch training/toolkits, ongoing enablement/learning, sales playbook creation.
• Creation of processes and GAP analysis for your customers.
• when supporting Onboarding: Onboard portfolio of clients to HSP. These projects can be varied and include, although not limited to, Payroll, Accounting, Entity Management, HR, amongst others.
• Additional duties as assigned.

Qualifications: 

• Bachelor’s or master’s degree in business or a related field.
• 5+ years of proven experience in program and/or project management.
• Demonstrated expertise in stakeholder management and Change Management.
• Proven experience leading and managing teams.
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Industry experience in Payroll is a requirement. Knowledge of Accounting, EOR and/or Entity Management, with technical knowledge related to international expansion is a plus.
• Knowledge of ADP Solutions, their methodologies, and applications are essential for this role. Knowledge of Cloudpay and other Payroll vendors platforms are a plus.
• Strong problem-solving skills and ability to work independently.
• Exceptional verbal and written communication skills.

Skills and Competencies

• Exceptional verbal and written communication skills.
• Reliable, proactive, and consistent performer with a positive attitude and strong collaboration skills.
• Excellent communication abilities with senior stakeholders, both internal and external.
• Assertive yet tactful, capable of managing multiple business relationships effectively.
• Highly self-motivated, detail-oriented, and skilled at prioritizing and executing tasks under tight deadlines in a fast-paced, dynamic environment.
• Strong ability to coordinate across multiple projects, ensuring alignment with overall business objectives.
• Skilled at fostering transparent communication with stakeholders regarding project issues and service decisions.
• Proficient in producing accurate, timely program status reports throughout the project lifecycle.
• Adept at analysing program risks and implementing mitigation strategies.
• Team-oriented contributor who works well in collaborative environments.

If you’re a driven individual who wants to make your mark in the heart of the innovation economy, we’d love to meet you. Join our #HSPGlobalSolutionTeam and help us power the next wave of global growth.