Account Manager

Job DescriptionPosition: Account MangerStatus: Full Time Supervisor’s Title: GM – Global Partnerships & Key AccountsStart Date: Upon agreement Location: Remote ____________________________________________________________________________________ Primary Goal: Markaaz is seeking a proactive and relationship-driven Account Manager to support its highest-priority strategic accounts. Reporting directly to the General Manager, Global Partnerships and Key Accounts, the Account Manager will be responsible for managing the day-to-day relationship, ensuring client success, and identifying growth opportunities within the account. This role requires a hands-on partner who can deeply understand the client’s business, support effective adoption of Markaaz’s platform and data solutions, and drive expansion through trusted guidance and cross-functional collaboration. The Account Manager will work closely with the VP of Program Delivery and other internal teams to deliver outstanding client service and ensure long-term partnership success Responsibilities:

• Serve as the primary point of contact for the assigned strategic account on all day-to-day matters in addition to acting as a trusted advisor to the client, ensuring successful onboarding, training, and ongoing utilization of Markaaz’s platform and data products
• Help facilitate and drive account growth by identifying new use cases and expansion opportunities across additional business units or markets. This includes developing a deep understanding of the client’s business needs, organizational structure, technology stack, implementation environment, and key success metrics
• Coordinate with cross-functional teams (Product, Marketing, Data, Operations) to deliver timely and high-quality outputs aligned with client needs
• Monitor and manage project timelines, deliverables, and KPIs to ensure alignment with the account’s goals
• Support the General Manager of Global Partnerships and Key Accounts in strategic planning, meeting preparation, and executive reporting
• Partner with the VP of Program Delivery to deliver client training sessions, develop usage guides, and provide continuous support to optimize adoption and value realization
• Ensure the client is using Markaaz data effectively and accurately, proactively addressing any questions or issues that arise
• Prepare and deliver regular status updates, performance reports, and recommendations to both internal leadership and client stakeholders
• Proactively identify opportunities to enhance client satisfaction and deepen the relationship
• Partner with Markaaz Product, Technology, and Data teams to maintain a thorough understanding of Markaaz’s offerings to effectively communicate our value proposition and roadmap to the client, and relay client needs and areas of opportunity to internal teams to help shape future solutions
• Continuously identify and pursue opportunities to strengthen the client relationship and drive retention and expansion

Required Minimum Education and Experience:

• 3–5 years of experience in account management, client success, or project management, ideally in a B2B or SaaS environment
• Experience working with or supporting enterprise clients
• Strong understanding of B2B business needs, data challenges, and technology implementation
• Experience with Salesforce, Adobe, and other sales and project management tools for B2B lead generation and project management
• Strong communication, organizational, and interpersonal skills
• Ability to manage multiple workstreams and prioritize tasks under tight deadlines
• High attention to detail and commitment to delivering exceptional client service
• Bachelor’s degree in business, Marketing, Communications, or a related field preferred

Additional Preferred Requirements:

• Outstanding ability to bring to paper best in class user experiences
• Highly goal oriented
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional leadership and management skills
• Effective communication and teamwork skills
• Detail-oriented and persuasive
• Ability to work independently in a decentralized environment, without the reliance of direct authority
• Highest level of personal and professional integrity and ethics
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English, any other language a plus

Competencies:To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand;
• Problem solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques
• Confidentiality—operates with the highest level of discretion and maintains complete confidentiality of all business matters,
• Interpersonal skills—thrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; remains open to others' ideas
• Oral communication— speaks clearly and persuasively in positive or negative situations and able to effectively make presentations to small or large groups
• Written communication—drafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information
• Technical knowledge—possesses thorough knowledge of all operating systems and programs required by this role
• Leadership—drives results and establishes and follows fundamental goals; successfully manages and motivates employees; proposes innovative solutions; fosters a success-oriented, accountable environment
• Planning/organizing—effectively prioritizes and plans work activities; manages own time as well as others’ time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation
• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones
• Dependability— self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance

Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Powered by JazzHR 8OSjnsFIB8