Program / Project Manager — Client Single Point of Contact

About the Role:

The client RFP explicitly requires a single named point of contact who is accountable for the entire client relationship at your firm. This is not a background PM role — this person is the face of your company to the client's Procurement Agent and Program Representative. They own the integrated program schedule, all deliverable tracking, invoice coordination, and stakeholder communication.

Eligibility US Person required (client-facing, facility access)Key ResponsibilitiesClient Relationship Management

• Serve as the single named point of contact for all client communications — contractual, operational, and relationship

• Primary interface to the client's Procurement Agent for all contract matters, change orders, and invoice approvals

• Lead bi-weekly status meetings with client stakeholders; produce and distribute meeting minutes

• Manage client expectations on scope, schedule, and deliverable quality — proactively flag risks

Program Planning & Execution

• Own the integrated program schedule across all 4 SOW workstreams: IBM sustainment, migration, Apigee buildout, ongoing ops

• Maintain work breakdown structure (WBS) and milestone tracking aligned to the SOW deliverable list

• Coordinate inputs the client must provide (system access, architecture documentation, stakeholder availability) — track and escalate blockers

• Manage subcontractor coordination and reporting

Financial & Contract Management

• Track hours burned against NTE budget across all roles; produce monthly utilization reports

• Prepare and submit monthly invoices per the client's requirements

• Identify scope change triggers early; prepare change order documentation for client review

• Monitor contract compliance with the client's T&Cs including IP, confidentiality, and personnel requirements

Quality & Deliverables

• Own deliverable review and quality gate process before submission to the client

• Track all SOW deliverables to completion: runbooks, architecture documents, risk registers, assessment reports

• Coordinate deliverable sign-off process with the client's EAID, Cloud, and Security teams

Required Qualifications

• 7+ years project/program management experience in technology consulting or professional services

• Experience managing aerospace/defense or large enterprise clients

• PMP certification required (or must obtain within 90 days of start)

• Experience managing multi-workstream technology programs ($2M+ contract value)

• Strong financial management: NTE budget tracking, invoice preparation, utilization reporting

• Excellent executive communication skills

• Understanding of API management, cloud infrastructure, or platform engineering

Preferred Qualifications

• Prior large enterprise supplier experience — familiarity with complex procurement and invoicing processes

• Experience standing up a new practice or client relationship from scratch at a consulting firm

• ITIL or service management background