Customer Success Manager

Customer Success Manager – Japanese & English Speaking

Join one of the most exciting names in AI-powered fintech – backed by top-tier investors, expanding globally, and already trusted by some of the world’s largest financial institutions.

This company is transforming how analysts work, using AI to automate and scale the extraction of financial data with near-perfect accuracy. No more hours lost digging through PDFs or manually updating models – users get clean, reliable data in seconds, with links back to the source. It’s a game-changer for investment teams worldwide.

As the first Customer Success Manager in the Asia-Pacific region, you’ll play a critical role supporting the rollout of this category-defining platform across a leading Tier 1 global bank. With over 200 users to onboard across Japan and Hong Kong, this is a high-impact, high-visibility opportunity with real ownership and autonomy.

What you’ll be doing

• Own onboarding and implementation for new users in both Japan and Hong Kong
• Train, support, and retain key users across a flagship global banking account
• Act as the bridge between client and product teams – capturing feedback, resolving friction, and driving adoption
• Develop strong relationships with end users and stakeholders, acting as a trusted advisor
• Work closely with technical and product teams to troubleshoot issues and optimise user experience
• Identify opportunities to expand usage and improve customer outcomes

What we’re looking for

• 5–6+ years in customer success, post-sales, or account management within fintech, SaaS, or financial data
• Native-level Japanese and fluent English required
• Based in Japan or Hong Kong, with flexibility to travel locally for on-site client engagements
• Strong understanding of how analysts, PMs, or researchers work with financial data and tools
• Independent operator who thrives in a fast-paced, startup-style environment
• Outstanding communication, relationship-building, and stakeholder management skills

What’s on offer

• Compensation:
• AUD 111,000 - 155,000 base + 10 - 15% bonus
• Remote-first role with flexible working and on-site client interaction in Japan
• Work with a globally respected AI product solving real pain points in financial services
• Foundational APAC role with scope to shape customer success strategy in the region
• Career-defining opportunity at a scaling, category-leading company