About Our Client
The organization operates within the healthcare services industry, focusing on improving healthcare operations and support. It addresses challenges related to healthcare service accessibility and administrative assistance by providing comprehensive customer service solutions. The organization supports programs such as Medicaid, aiming to enhance the health and well-being of members and communities through efficient and accurate service delivery.
About the Opportunity
The Healthcare Call Center Representative - Remote role is designed to provide direct support to customers by addressing inquiries related to healthcare services, eligibility, claims, billing, Medicaid, and provider services. This position plays a vital role in ensuring customer satisfaction through effective problem resolution, accurate information delivery, and compliance with privacy standards, thereby contributing to the smooth operation of healthcare programs.
Responsibilities
Handle inbound and outbound calls regarding healthcare services and related inquiries.
Assess and resolve customer questions or concerns during the initial interaction when possible.
Use various systems and resources to research and address inquiries.
Escalate complex or unresolved issues following established procedures.
Accurately document all customer interactions.
Meet productivity and quality standards such as Average Handle Time and Quality Assurance scores.
Identify and report recurring customer concerns and trends.
Adhere to HIPAA and data privacy requirements.
Collaborate with team members to resolve issues and support operations.
Participate in cross-training and knowledge-sharing activities.
Requirements
Minimum one year of contact center or customer service experience; healthcare-related experience preferred.
Experience with contact center platforms (e.g., NICE, CXone, Avaya, Verint) and proficiency in Microsoft Office.
Strong verbal communication and active listening skills.
Attention to detail and organizational skills to manage multiple tasks in a fast-paced environment.
Effective problem-solving and critical-thinking abilities.
Pay Range and Compensation Package
The pay range for this position is $29,100.00 to $41,600.00 per year, with base pay varying based on geographic region, internal equity, knowledge, skills, and experience.
Benefits & Perks
Flexible vacation policy.
401(k) employer match.
Comprehensive health benefits.
Educational assistance.
Leadership and technical development programs.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
