Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Competitive wage with robust benefits for full-time employees
• Opportunity for career advancement and growth within the organization
• Two weeks of vacation time and 8 paid holidays
• Health Insurance available after 30 days
• Flexible remote work options with high-speed internet requirement
• Same day pay available

What To Expect (Job Responsibilities)

• Handle an average of 110 customer interactions per eight-hour shift after four months in the position
• Provide prompt, accurate, and courteous responses to customer inquiries
• Solve routine and complex problems, escalating to a supervisor when necessary
• Document customer interactions in the DDF system and check for report results
• Operate the phone system effectively and manage orders manually via fax when required

What Is Required (Qualifications)

• Minimum educational requirement: High School Diploma or equivalent
• Ability to work independently and as part of a team
• Strong customer service skills and solid communication skills (verbal, written, and listening)
• Ability to type 35-40 words per minute
• Good organizational skills and the ability to prioritize multiple tasks

How To Stand Out (Preferred Qualifications)

• Medical terminology experience preferred but not required
• Flexibility and adaptability to change in a fast-paced environment

HealthcareServicesCustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners