Customer Success Manager

First Things First - What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers’ Success! Are you passionate about building lasting relationships and helping customers get the most out of their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience – maintaining proactive, regular communication with our customers, helping them unlock the full value of Simpro’s products, and ensuring they remain satisfied, engaged, and thriving. 📍 Location: Remote, UK 🕒 Full-time What You’ll Do

• Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction.
• Acting as a customer advocate – identifying workflow inefficiencies, sharing best practices, and making sure customers are up to speed with the latest features and enhancements.
• Guiding customers throughout their Simpro journey - offering insight, training, and support that aligns with their goals.
• Delivering support and expertise through calls, site visits, and email communication.
• Driving customer growth and product adoption by identifying opportunities to introduce new features, products, or services.
• Being a go-to source of knowledge, advice, and innovation for your customers and internal teams alike.

What You’ll Bring

• You’ve been on the front lines with customers - whether it’s in Customer Success, Account Management, or technical implementation within a fast-paced SaaS environment, you know how to build lasting relationships and deliver impact.
• You put customers at the heart of everything - your drive to understand their needs and champion their success makes you a trusted advisor they count on.
• You’re a proactive collaborator - working across teams and thinking commercially comes naturally to you, and you thrive on driving outcomes that benefit both the customer and the business.
• People trust you - with strong communication and relationship-building skills, you easily connect with stakeholders at all levels and inspire confidence.
• You get how businesses tick - experience working with business process software in a customer-facing capacity gives you an edge in understanding how to drive value for users.
• Tech-savvy and curious - you’re eager to learn and can translate technical concepts into simple, meaningful solutions for your audience.
• A natural problem solver - your sharp troubleshooting skills and commitment to exceptional service mean no issue goes unresolved on your watch.
• Cool under pressure - you stay focused, calm, and effective, even when things get busy. And you know how to lift up those around you as part of a high-performing team.

Core values required of allSimpro, AroFlo, BigChange & ClockSharkemployees:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.