As an Italian Customer Care Agent, you will be the primary point of contact for our client's Italian-speaking customers, providing support and assistance via email, chat and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Provide accurate information about our products, services, and policies
- Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary
- Process orders, returns, and exchanges according to company guidelines
- Maintain accurate customer records and handle sensitive data with confidentiality
- Native or fluent in Italian
- Advanced in English
- Previous experience in customer service is a plus
- Strong problem-solving skills.
- High level of empathy, patience, and a customer-first attitude
- Flexibility to work shifts, including evenings & weekends
- Competitive salary and benefits package
- Performance bonus
- Flexible working hours and the option for remote work all over Greece
- Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates
- Private medical insurance
