CZECH - Customer Care Executive- Work from Home
A Customer Support Executive handles inbound calls / handles chats / replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries / concerns, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
You will work from home and be working 5 days a week (8 hours daily)
Roles & Responsibilities:
● Should be able to resolve customer queries & handle grievances to preserve the company’s reputation in the language.
● Build sustainable relationships and trust with customer through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Take the extra mile to engage customers & take initiatives in the team
● Making sure the job is completed within the defined SLA / TAT time
● Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
● Informs customers by explaining procedures; answering questions; providing information
● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
● Escalate appropriate issues and follow-up till closure
● Keep records of customer interactions, process customer accounts and file documents
Skills & Experience
• Proficiency in Czech Language required.
• Timings would be Monday to Friday 18:00 - 03:00 (CET)
• Excellent communication and interpersonal skills
• Open to 8 hours of daily training for 2 weeks followed by 1 week of Nesting (OJT)
• Understanding of English
• Proficient with computers and other productivity suites
• Should have strong analytical & convincing skills
• Ability to apply the training knowledge in real world situations
• Good typing skills
• Good at multitasking
Basic Infrastructure required:
1. A desktop computer/Laptop with Camera
2. High Speed Internet (100 MPBS+)
3. Standard size monitor
4. A telephone headset
5. Core 2 duo at 1.8 GHz minimum
6. 2 GB RAM minimum
7. 80 GB Hard disk space
8. Windows 10 or higher with Long Term Support version
9. Chrome Browser
10. Java Long term support Version
11. Anti-virus and Anti Malware software (need to be updated regularly)
