Customer Success Manager (London)

About Teton

Our vision is to be the indispensable AI nurse companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry.

Our product is an AI-powered nurse companion, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden healthcare professionals, enabling them to provide better patient care.

Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making.

Responsibilities:

You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion.

Key responsibilities include:

• Building strong, long-lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs.
• Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships.
• Coordinating the successful installation of Teton’s hardware on-site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience.
• Developing strong relationships with front-line teams, which may occasionally include joining a night shift to understand workflows and provide hands-on support.
• Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery.
• Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction.
• Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI.
• Contributing to our goal of continually enhancing our product and service based on customer feedback and real-world insights.

Qualifications:

• You have experience as a Customer Success Manager in SaaS or other tech enabled services.
• You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
• You are proactive, passionate, and like to work in a dynamic team.
• You enjoy visiting customers regularly and are committed to understanding their needs.
• You are adept at onboarding and training new users.
• You’re excited about being part of a team that implements solutions and initiates new customer relationships.
• You’re great at structuring and planning.
• You are curious and have an outgoing profile with excellent interpersonal skills.
• You have a valid drivers license.

What We Offer

• Competitive salary and participation in our warrant program (stock options).
• Work with state-of-the-art technology in a pioneering field.
• Access to WeWork for shared working space.
• A vibrant, learning-focused work environment.
• A role where you can make a significant impact on healthcare delivery.

What is working at Teton like?

We are a growing team of extremely hard working and talented people. The learning curves are steep and expanding one’s skill set is encouraged. It’s a workplace where you get your hands dirty and learn a lot. If you are looking for the vibe of large corporations, Teton might not be the place for you, but if you like to build products and strive to be the best in your field, we believe that Teton is a place where you will thrive.

We’re looking for a teammate

We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job.

With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board 😊

This is a remote-first role, but you’ll need to be based in or around the London area.