Human Resources Specialist

Title: HR SpecialistLocation: Remote Role (With optional office access if near client’s location Portland, OR | Texas | Atlanta, GA)Duration: 4 Months ContractMust Have Skills:

• HR or Shared Services experience, particularly in high-volume environments
• Prior experience with U.S. benefits inquiries (e.g., open enrollment, life events, leaves)
• Proven ability to meet SLAs and prioritize effectively under pressure

Job Description:Experience Level: 3–5 years

Client is seeking a People Support Advisor to join its AskPPL HR Shared Services team, delivering a 5-star experience through frontline support for all employee HR-related inquiries. This temporary role is ideal for a candidate with strong HR generalist or shared services experience, particularly in U.S. benefits, leaves, and high-volume case handling. You’ll be part of a collaborative, solutions-focused team committed to process excellence and continuous improvement.

Key Responsibilities:

• Provide Tier 1 HR support across the employee lifecycle (Day 1 to post-employment)
• Triage and manage cases in Wolken case management system; escalate as necessary
• Respond to U.S. and Canadian benefits and leave inquiries
• Handle administrative tasks: Verifications of Employment, Business Visa letters, and more
• Support L&OD operations and other Tier 1 service tasks
• Collaborate cross-functionally to share feedback and improve service delivery
• Generate and analyze HR metrics and contribute to service performance improvement
• Uphold service excellence and ensure adherence to SLAs and confidentiality standards

Skills & Qualifications:

• 2+ years of HR generalist or shared services experience
• General HR knowledge across multiple functional areas
• Strong understanding of U.S./Canada benefits and leave policies
• Excellent communication, interpersonal, and organizational skills
• Strong skills in Excel, Word, Workday, and case management tools
• Experience working in fast-paced, high-volume environments
• Detail-oriented, methodical, and focused on quality service delivery
• Able to prioritize and adapt in a dynamic setting

Preferred Qualifications:

• Bachelor’s degree or equivalent qualification in HR or a related field
• Experience with HR metrics reporting and analysis
• Comfortable with cross-level communication—from employees to senior leaders
• High level of integrity and ability to handle sensitive information