Hello! I'm Millie, and I lead CX at Aphex **(https://www.aphex.co/)** ☺️ One of the things I love most about our team is how lucky we are to sit right at the heart of everything - connecting our product development engine with the people who use our software every day. Aphex is at a really exciting stage in our journey. Having launched in the UK in 2019, we're now powering some of the largest infrastructure projects across the UK, Europe and Australia. As we move from product/market fit to wider adoption and as our CX team starts to play an even bigger part in our product development pipeline, we are needing to keep expanding our awesome team!! We're on the hunt for a Junior CX Specialist to come along on the ride with us. This is an awesome opportunity for someone who may not have buckets of experience, but is keen to get stuck in & learn as they go. **What Aphex Does** Our customers are the largest construction contractors, responsible for the tunnels, roads, bridges, and buildings we use daily. Our users are the engineers managing and planning these incredible projects. Instead of juggling spreadsheets, whiteboards, and outdated systems, we build tools (with automated delay tracking, reports, and visualisations - including multiplayer Gantt charts, maps, boards, and lists) that allow anyone on a project to plan and communicate their work with complete visibility of everyone around them. **Our CX Team & What We Do** The way we do CX at Aphex is pretty special - we've shaped our team to be both there for our users when they need help AND deeply plugged into how our product evolves. This means you'll be jumping between supporting people and being hands on with what we're building next. We're the people who get to:

*   Own the entire QA process for every new feature, improvement or bug fix before it reaches our users
*   Chat directly with users when they need help in-app (and be on high alert for patterns that help improve the product)
*   Investigate & reproduce bugs, responsible for managing the triage process & bugs backlog
*   Have a seat at the table in early feature discussions & design reviews, working with our UX team to guide product evolution
*   Be paired with design & dev leads to own the delivery of projects on the Roadmap (we rotate who leads what)
*   Create & maintain resources that makes even the most intricate workflows click for our users
*   Lead product discovery & PoC projects that have the potential to morph into core features
*   Run internal knowledge sessions so everyone (especially new starters) at Aphex can keep in step with our ever-evolving product
*   Build, test, and continuously refine new processes as our product and team grow - we're always looking for smarter ways to work and better ways to involve our users

Recent cool projects we've been working on include building out an automated test suite (lots of learning & upskilling happening here), our reimagined knowledge base with dozens of interactive demos and a top-secret new product heading into an exclusive alpha program 🤫 **The Junior Role & Opportunity** As a Junior CX Specialist, you'll start by mastering the hands-on aspects of our work - we call this the "execution side" of things. This includes testing new features to make sure they work perfectly, creating helpful documentation, and directly supporting our users through live chat. During this time, you'll be building a solid understanding of how our product works from the ground up. You'll be working super closely with experienced team members who will have your back every step of the way - especially when it comes to the construction side of things (don't stress, none of us in CX came from a construction background). On a typical day, you might:

*   Test a new feature to make sure it works exactly as designed
*   Update help documentation to explain a workflow more clearly, or write internal rules to define how a new feature should behave
*   Jump on chat to help a user who's stuck on something
*   Deep dive on a suspected bug, documenting anything that needs fixing and make sure it's properly prioritised
*   Help a cross-functional teammate get to the bottom of a nuanced product answer internally

As you grow in the role over the next 9-12 months, you'll have the opportunity to move into a Senior position and into more "ownership" territory. This means potentially leading features yourself, running cross-functional product knowledge sessions, contributing to discovery projects, or creating new processes from scratch. **RequirementsYou could be a great fit for this role if:** 🌱 You're early in your career (or returning from a career break) and looking for a role where you can grow multiple skillsets at once ✨ You lead with curiosity and find yourself asking "how does that work?" more often than most people 💡 You're excited about the idea of mastering our product, growing to be an expert in how even the most niche parts of our platform work 🗣️ You can explain complex things in simple, friendly language 🔍 You have an eye for detail and notice when things aren't quite right 🧠 You love technology and solving puzzles 🤝 You enjoy contributing to group/team discussions **Our Team Culture** At Aphex, we win together by supporting each other's growth, we make ourselves proud by focusing on quality, we take ownership by driving ideas forward, and we build for tomorrow through continuous experimentation and improvement. Within CX, we're a group of naturally curious people who really enjoy working together. You'll find us debating the most ridiculous & unlikely answer to an unfamiliar construction acronym, teaching each other new technical skills, or laughing about that impossibly weird edge case we just discovered. The Customer Experience team works across both UK and Australian timezones, which could mean some early starts 1-3 days a week, but also gives you flexibility to shape your schedule in a way that works for you. This role offers a unique opportunity to develop a comprehensive understanding of how modern SaaS products are built, tested, and supported while making a tangible difference to the teams building critical infrastructure projects around the world. Does that sound like somewhere you'd like to be? If so, we'd love to hear from you! **BenefitsWhat we offer**

*   Macbook Pro
*   Opportunities to upskill yourself with a training allowance and 1-week training leave
*   Opportunities for growth in other areas of the company
*   Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work
*   Flexible, remote-first working with access to a convenient WeWork office

Junior Customer Experience Specialist, UK

**About Zego**

We're a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We're making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we've raised over $200 million in funding. We've grown from a scrappy start-up into an industry changing organisation, and there's plenty more to come. 

That's where you come in...

**Who we're looking for**

We're on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego's growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service. **This will be a Fixed Term 12 months contract with a potential of extension or permanent role after.What you'll be doing**

*   You will work remotely, with the opportunity to work from our London or Halifax office if located locally
*   You will assist our customers by phone with Sales & Support related enquiries
*   You will ensure customer satisfaction and provide professional customer support over the phone
*   You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
*   You will respond promptly to customer inquiries by email and live chat
*   You will build a knowledge of our products inside and out so that you can answer questions
*   You will input customer information and data provided into an in-house system

**What you'll need to be succesfull in this role**

*   You have proven skills working within a high performing target-driven customer service environment
*   You are obsessive about customer experience and act as an advocate for our customers
*   You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
*   You have an ability to multitask, set priorities and manage time effectively
*   You are adaptable to change & a fast learner
*   You are able to remotely work 37.5-hours between the hours of 8am - 6pm Monday - Sunday

**What's it like to work at Zego?**

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want.

You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter.

**How we work**

Home will be your primary place of work, with team days and events at our central London office when we need to get together. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

**Our approach to AI**

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well.

**Benefits**

We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Customer Support Executive- 12 months contract

**Join a Global Tech Leader – Executive Assistant (Contract)**

Remote (UK-based) | 12-month Contract | Full-time | £26-29/hr

We’re partnering with one of the **world’s leading social technology companies**, renowned for its innovation, fast-paced culture, and global impact. This team supports some of the most senior leaders in the business—helping them focus on what matters most.

We're looking for an **Executive Assistant** to join their scaled admin support program, offering remote calendar, travel, and expense management across multiple executives.

**What You’ll Be Doing:**

*   Provide remote administrative support across complex calendar scheduling, travel coordination, and expense reporting to 6 Executives
*   Manage logistics for multiple leaders simultaneously and assist with prioritisation
*   Coordinate cross-functional meetings and communicate clearly with internal stakeholders
*   Use internal tools and ticketing systems to align support with business needs
*   Offer time-saving recommendations and provide coverage for other admins as needed

**What We’re Looking For:**

*   **2+ years** of experience supporting **2 or more executives**
*   Strong track record in **calendar, travel, and expense management**
*   Comfortable in a **high-volume, fast-paced** environment
*   Proficiency with **Microsoft Office** and familiarity with CRM or ticketing systems
*   Strong judgement, attention to detail, and ability to work with discretion
*   BA/BS preferred (minimum high school diploma or equivalent required)

This is a fantastic opportunity to step into a globally recognised tech company, supporting senior leadership in a dynamic and fast-moving environment—while growing your own skills and experience.

**Interested in learning more? Apply now to explore the next step in your career.**

Executive Assistant

**Who We're Looking For**

The Security Analyst 1st Line role is responsible for assisting the Security Operations Centre (SOC) with delivery of managed security services to Transparity’s customers. The primary function of the 1 st line role is to triage the incoming security and support incidents. Working with the 2 nd line and 3 rd line security analysts, the 1 st line analyst's responsibility is to rapidly review unassigned workloads to categorise, prioritise, triage and progress the incident with an aim to resolve or escalate the security incidents where appropriate.

Alongside security and support incidents, the 1st line role will also assist with and gain exposure to proactive service tasks including (but not limited to), threat intelligence, threat hunting, security posture improvement tasks, incident handling improvements, documentation and incident response preparation.

This is a fantastic opportunity to begin your career in Cyber Security as part of a team solving real-world problems for customers, with a clear path for progression.

**What You'll Be Delivering**

*   Act as the first line of defence by monitoring SOC queues, triaging security incidents, and escalating as needed.
*   Investigate threats proactively, supporting threat hunting, intelligence gathering, and vulnerability assessments.
*   Deliver exceptional customer service, ensuring clear, friendly communication and timely updates throughout incident lifecycles.
*   Maintain accurate documentation, including process guides, ticket updates, and escalation notes.
*   Support continuous improvement, contributing to SOC process maturity and service delivery reporting.
*   Provide cybersecurity guidance to internal teams and customers, promoting best practices and knowledge sharing.
*   Commit to professional growth, meeting KPIs, completing certifications, and managing time effectively.

**We think you'll be successful in this role if you have some of the following**

*   Previous cybersecurity training or SOC experience preferred, with a solid grasp of core IT concepts.
*   Proficient in Windows Server and Client OS fundamentals; Linux experience is a plus.
*   Strong networking fundamentals knowledge, including firewalls, switches, wireless infrastructure, and the OSI model.
*   Excellent communication and customer service skills, with a professional and approachable manner.
*   Analytical and creative problem-solver, able to stay calm under pressure and manage competing priorities.
*   Self-motivated and organised, with a commitment to meeting deadlines and delivering high-quality work.
*   Eager to learn and grow, ideally holding or working toward relevant industry certifications.

**What We'll Offer In Return**

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:

*   To work at a 3\* Outstanding company to work for
*   Flexibility over where you work with our Winning from Anywhere® approach
*   25 days holiday
*   Home working allowance paid monthly
*   Winning from Anywhere® allowance to help your set up at home
*   24/7 GP at hand
*   Immediate 24/7 access to an Employee Assistance Programme
*   We’ll support you when you’re not well with our Company sick pay scheme
*   Private health insurance after a successful year’s service
*   Enhanced parental pay and leave, supporting you with those precious life moments
*   Access to the Perkbox platform to help make your money go further
*   Cyclescheme
*   Electric car scheme
*   And many more!

**Disability Confident**

Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.

To find out more about our disability commitment please contact People & Culture or ask during the interview.

**About Us**

We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?

Security Analyst: 1st Line

**Location:** Remote (UK-based) **Salary:** In the range of £60 to 70k depending on experience **About The Role** We’re looking for a passionate **Customer Success Manager** to join our growing team. Whether your experience is with SMBs or strategic accounts, you’ll manage a tailored portfolio of customers—helping them get real value from our platform. You’ll thrive in this role if you enjoy building structured relationships, solving problems, and working with autonomy and clarity. Our approach is proactive, data-driven, and focused on delivering measurable customer impact. **What You’ll Do** Manage a customer portfolio (size based on experience) Use data insights to drive proactive customer engagement Run strategic planning sessions and value reviews (e.g., QBRs) Support customers in adopting the platform and achieving goals Identify risks early and act to prevent churn Create repeatable, scalable customer success strategies Work closely with Sales, Product, and Support teams **What You’ll Bring** 3+ years in a customer-facing SaaS role (CS, AM, Consulting, etc.) Experience managing SMB or Strategic accounts Comfortable using data to guide actions and priorities Able to communicate clearly via email, video, and meetings Strong follow-through and ownership of outcomes Bonus: Experience with CS tools (Gainsight, ChurnZero, etc.) or CRMs (Salesforce, HubSpot) **Perks & Benefits** We support your wellbeing, flexibility, and growth: **💼 Flexibility & Remote** Fully remote in the UK + flexible hours Work abroad for up to 6 weeks at a time (120 days/year) up to £60/month co-working allowance **🧠 Wellbeing** Private health insurance with mental health support and wellness rewards Income protection + life insurance £26/month home-working allowance **🌴 Time Off** 25 days holiday + bank holidays Your birthday off Option to buy 3 extra days Volunteer day to support a cause you care about **🚀 Growth & Culture** On-the-job learning, coaching, and ownership of your growth Enhanced leave for maternity, paternity, and adoption 2x yearly company meetups + team socials throughout the year **About Evaluagent** We’re a remote-first, fast-growing SaaS company helping contact centres put people first. Our platform transforms QA and performance improvement into **real-time coaching and continuous development**—fueling better employee and customer experiences. We’re on a mission to become the go-to **Workforce Engagement Platform** for modern sales and service teams. We move fast, support each other, and live our values: **curiosity, generosity, and passion**. **Equity, Diversity & Inclusion** We welcome people from all backgrounds and lived experiences. We’re committed to building a diverse, inclusive team and encourage applications from underrepresented groups. If you have accessibility needs (including neurodivergent considerations), please let us know. We’ll do our best to accommodate, whether that’s extra prep time, interview format adjustments, or something else. We also use a structured interview process and are happy to share what to expect in advance. **Apply Soon** We review applications on a rolling basis and may close the role once we’ve found the right person.

Latest Remote Jobs inUK·Customer Service

Junior Customer Experience Specialist, UK

Junior Customer Experience Specialist, UK

Customer Support Executive- 12 months contract

Customer Support Executive- 12 months contract

Executive Assistant

Executive Assistant

Security Analyst: 1st Line

Security Analyst: 1st Line

Customer Success Manager

Customer Success Manager

Latest Remote Jobs in
UK·Customer Service