Client Service Associate (Fully Remote)
Location: Remote (Cleveland, OH area preferred)
Position Type: Full-Time
About Our Firm
We are a growing Registered Investment Advisor (RIA) dedicated to providing high-touch, comprehensive wealth management services to our clients. We believe that exceptional client service is the foundation of a successful wealth management relationship. We are looking for an experienced, detail-oriented Client Service Associate (CSA) to join our team in a fully remote capacity to oversee our daily operational workflows and client onboarding processes.
Position Summary
The Client Service Associate will serve as a critical operational pillar for our firm, managing the day-to-day administrative lifecycle of our client accounts. The ideal candidate has deep, direct experience navigating the Charles Schwab Advisor Center and managing workflows within Redtail CRM. This role requires an independent problem-solver who can accurately execute complex custodian paperwork, anticipate advisor needs, and provide seamless, professional communication to our clients.
Key Responsibilities
- Custodian Operations: Manage the end-to-end account lifecycle within Charles Schwab Advisor Center, including processing account openings, transfers (ACATs), journals, distributions, and complex money movements.
- CRM Management: Maintain flawless data integrity in Redtail CRM. Initiate, track, and complete operational workflows to ensure no client task or follow-up falls through the cracks.
- Client Onboarding & Concierge Support: Act as a primary operational point of contact for clients. Guide them through the onboarding process, assist with digital signatures, and resolve administrative questions efficiently.
- Niche Tasks & Compliance Tracking: Assist advisors with preparing client meeting materials, tracking Required Minimum Distributions (RMDs), monitoring annual contribution limits, and archiving custodian correspondence for compliance tracking.
- Custodian Liaison: Proactively follow up with Schwab service teams to clear NIGO (Not In Good Order) status items and expedite processing timelines.
Qualifications
- Experience: Minimum 2–4 years of direct operational experience at an RIA, wealth management firm, or independent broker-dealer.
- Required Technical Proficiency: Proven, hands-on experience navigating Charles Schwab custodian platforms and Redtail CRM is highly preferred.
- Industry Knowledge: Solid understanding of financial terminology, account types (Traditional/Roth IRAs, Joint, Trusts, Corporate), and basic wealth management compliance standards.
- Remote Competency: Proven ability to work independently in a remote environment with high organizational skills, self-discipline, and strong communication via email, phone, and video messaging.
- Soft Skills: Exceptional attention to detail, strong problem-solving skills under tight deadlines, and a service-oriented mindset.